Head to head
Zoho Desk vs Zendesk Suite
Every figure below was read from each vendor’s own official website. Where a vendor does not publish something, we say so rather than guessing.
| Catalogue score | 9.2/10Highest score | 6.1/10 |
|---|---|---|
| Starting price | Free plan | $55/agent/monthSource: vendor pricing page |
| Best suited to | Small business, SMB, Mid-market | Mid-market, Enterprise |
| Free trial | ||
| Published plans | Not published | Not published |
| Features listed | Not published | Not published |
| User rating | No reviews yet | No reviews yet |
| Security & compliance | Not published | Not published |
| Support channels | Not published | Not published |
| Integrations | Not published | Not published |
| Deployment | Cloud | Cloud |
| Request a demo | Request a demo |
Zoho Desk
Pros
- Built in India
- 30 years in business
- Targets 3 buyer segments
- Free plan available
Cons
- Feature depth not yet verified against the vendor's own site
Zendesk Suite
Pros
- 19 years in business
- Targets 2 buyer segments
- Entry price published
Cons
- Support hours and GST handling need checking for India
- Feature depth not yet verified against the vendor's own site