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Zoho Desk
by Zoho Corporation · Chennai, Tamil Nadu · Since 1996
Context-aware helpdesk with multichannel ticketing.
- Starting price
- Free · paid from ₹420/user/mo
- Express, billed annually
- Free trial / plan
- Free Forever
- Three user licenses
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.8
- transparency & India fit
What is Zoho Desk?
Zoho Desk is Zoho's AI-powered help desk and customer service platform. It brings customer conversations from multiple channels into a unified inbox, adds a branded self-service Help Center with a knowledge base and community forums, and layers on workflow management — ticket assignment rules, team collaboration, automation and SLA escalations. Zia, Zoho's AI assistant, handles routine issues end to end and supports agents with insights and drafted responses. Zoho says the product is used by 125,000+ businesses globally and integrates with 360+ apps.
Pricing is per user per month. The India pricing page shows a Free Forever plan with three user licenses, then four paid tiers billed annually: Express at ₹420, Standard at ₹800, Professional at ₹1,400 and Enterprise at ₹2,400 per user per month. Light agents are ₹345 per light agent per month, with 50 free light users included on Enterprise. Applicable local taxes are charged in addition to the listed prices.
What works well
- +Free Forever plan with three user licenses for basic email ticketing
- +Low entry price — Express starts at ₹420/user/month billed annually
- +Unified inbox across email, social media, web forms and instant messaging
- +Zia AI, generative AI and AI agents included from the Express plan upward
- +Self-service Help Center with knowledge base, community forum and ASAP widget
- +Integrates with 360+ apps including the Zoho ecosystem, via Zoho Marketplace
- +15-day free trial on any plan, with no credit card required
What to watch out for
- −Free plan covers only three user licenses and basic email ticketing
- −Telephony, Zia AI, blueprints and multi-department support need Professional or above
- −Live chat (via Zoho SalesIQ), multi-brand Help Center, custom modules and sandbox are Enterprise-only
- −Monthly billing prices are not published on the pricing page — only annual per-user rates
- −Applicable local taxes are charged on top of the listed prices
Best suited for: Indian SMBs and startups wanting a low-cost, multichannel help desk in INR · Teams already using Zoho products that want native ecosystem integration · Support teams that want AI deflection and self-service alongside agent ticketing · Growing organisations needing blueprints, multi-department routing and telephony
AI analysis of Zoho Desk
Analysing Zoho Desk — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Zoho Desk features
Researched from Zoho Desk's official product pages · updated September 2026.
Ticketing and productivity
- Ticket Management
- Agent Productivity
- Real Time Collaboration
- Work modes
- Parent-child ticketing
- Time Tracking
Channels
- Social media
- Web forms
- Instant Messaging
- Business messaging
- Telephony
- Live chat via Zoho SalesIQ
- Multi-level IVR
Automation and process
- Help Desk Automation
- Ticket Assignment Rules
- Direct assignment
- Round-robin assignment
- Skill-based assignment
- Advanced Process Management – Blueprints
- Service Level Agreements (SLA's)
- Multi-level escalations
- Help Desk Working Hours
AI
- Artificial Intelligence – Zia
- Generative AI
- AI Agents
- Answer bot
- Anomaly
- Intelligence
Self-service
- Help Center
- Knowledge base
- Community forum
- ASAP self-service widget
- Guided Conversations
- Multilingual help center
- Multi-brand help center
Customisation and analytics
- Help Desk Customization
- Personalization
- Re-Branding
- Multi-Department
- Custom modules
- Custom lookup fields
- Analytics
- Custom reports and dashboards
- Customer happiness ratings
Administration and developer tools
- Agents & Permissions
- Security
- Privacy
- Accessibility
- Developer Tools
- Custom actions and webhooks
- Sandbox
- Data Administration
- Data Migration
Zoho Desk pricing (INR)
SourceEvery edition as published by the vendor · free trial: 15-day free trial on any plan, no credit card required. Prices exclude GST unless stated. Full Zoho Desk pricing breakdown
Free
₹0
Free Forever, three user licenses
- Easy email ticketing, right out of the box
Express
₹420 per user per month
Billed annually
- Email, social media and web forms
- AI agents and generative AI
- Direct assignment and workflows
- Custom domain
- Multi-level escalations
- Contact management
Standard
₹800 per user per month
Billed annually
- Everything in Express
- Business messaging and instant messaging
- Answer bot and community forum
- Work modes and knowledge base
- ASAP self-service widget
- Customer happiness ratings
- Custom reports and dashboards
Professional
₹1,400 per user per month
Billed annually; marked Most Popular
- Everything in Standard
- Telephony and Zia AI
- Blueprints and multi-department
- Round-robin assignment
- Custom lookup fields
- Multilingual help center
- Parent-child ticketing
- Custom actions and webhooks
Enterprise
₹2,400 per user per month
Billed annually
- Everything in Professional
- Live chat via Zoho SalesIQ
- Guided conversations
- Skill-based assignment
- Multi-level IVR
- Multi-brand help center
- Custom modules and sandbox
Other pricing options & add-ons
- • Applicable local taxes will be charged in addition to the listed prices
- • All listed per-user prices are billed annually; monthly billing rates are not published on the pricing page
- • The plan-comparison page notes the Free tier supports 3 users on annual billing and 5 users on monthly billing
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
Integrations
- Zoho ecosystem apps
- Zoho SalesIQ
- Zoho Marketplace for Zoho Desk
- 360+ apps
Security & compliance
- Security, Privacy and Accessibility are listed as plan-comparison categories
- Agents & Permissions controls for access management
- Zoho states the product is designed with a commitment to privacy, security, and responsible data use
For Indian businesses
- Zoho's India site serves Zoho Desk at zoho.com/en-in/desk/ and the pricing page displays INR
- Applicable local taxes (VAT, GST, etc.) are charged in addition to the listed prices
Support, resources & partner network
Support & learning
- 15-day free trial on any plan, no credit card required
- Support options are listed as a plan-comparison category, varying by edition
- Self-service Help Center, knowledge base and community forum for customers
Trust, compliance & who uses Zoho Desk
Customers named by the vendor
PandaPayNOOA BrasilSummerfieldStrataVOXIARelayShiji GroupAvineon
Is Zoho Desk the best choice for you?
Best choice if you are…
- Indian SMBs and startups wanting a low-cost, multichannel help desk in INR
- Teams already using Zoho products that want native ecosystem integration
- Support teams that want AI deflection and self-service alongside agent ticketing
- Growing organisations needing blueprints, multi-department routing and telephony
Look elsewhere if you are…
- Very small teams needing more than three seats who want to stay entirely free
- Buyers who need transparent published month-to-month billing rates before signing up
- Organisations wanting live chat without paying for the Enterprise tier
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (3) · updated September 2026
Zoho Desk screenshots
Specifications
- Category
- Helpdesk software
- Vendor
- Zoho Corporation
- Headquarters
- Chennai, Tamil Nadu
- Founded
- 1996
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- Yes
More software like Zoho Desk
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Compare all Zoho Desk alternatives with pricing →Zoho Desk — frequently asked questions
What is Zoho Desk pricing?+
Zoho Desk has four paid plans in INR, billed annually: Express at ₹420 per user per month, Standard at ₹800, Professional at ₹1,400 and Enterprise at ₹2,400. There is also a Free Forever plan with three user licenses. Applicable local taxes are charged in addition.
Is Zoho Desk free?+
Yes. Zoho Desk has a Free Forever plan that includes three user licenses and easy email ticketing out of the box. Zoho also offers a 15-day free trial on any paid plan, with no credit card required.
What are Zoho Desk plans?+
There are five editions: Free, Express, Standard, Professional and Enterprise. Express (₹420/user/month) covers email, social and web forms with AI agents; Standard (₹800) adds messaging, answer bot, knowledge base and community; Professional (₹1,400) adds telephony, Zia AI, blueprints and multi-department; Enterprise (₹2,400) adds live chat via Zoho SalesIQ, multi-brand help center, custom modules and sandbox.
How much does Zoho Desk cost per agent?+
Paid plans are priced per user per month billed annually: ₹420 (Express), ₹800 (Standard), ₹1,400 (Professional) and ₹2,400 (Enterprise), plus applicable local taxes.
What is a light agent in Zoho Desk and what does it cost?+
Light agents cost ₹345 per light agent per month. The Enterprise edition includes 50 free light users.
Does Zoho Desk pricing include GST?+
No. Zoho's pricing page states that applicable local taxes will be charged in addition to the listed prices.
How long is the Zoho Desk free trial?+
Zoho offers a 15-day free trial, which you can activate for whichever plan you want to try, with no credit card required.
What is Zoho Desk?+
Zoho Desk is helpdesk software by Zoho Corporation, an Indian company from Chennai. Context-aware helpdesk with multichannel ticketing.
How much does Zoho Desk cost?+
Zoho Desk has a free plan. Check the vendor's pricing page for current plans.
Does Zoho Desk offer a free trial or free plan?+
Yes — Zoho Desk offers a free plan you can start with.
Is Zoho Desk made in India?+
Yes. Zoho Desk is built by Zoho Corporation, headquartered in Chennai, Tamil Nadu.
Who is Zoho Desk best suited for?+
Zoho Desk suits startup, small business, smb buyers looking for helpdesk software.
What are the best alternatives to Zoho Desk?+
Popular alternatives in helpdesk software include Freshdesk, Freshservice, Hiver. Use App Advisor's compare tool to see them side by side.
How is Zoho Desk deployed?+
Zoho Desk is available as a cloud (SaaS) product, with web access.
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About Zoho Corporation
Zoho Corporation · Chennai, Tamil Nadu · Founded 1996 · 128 products in our catalogue · Indian company
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