9.2
Context-aware helpdesk with multichannel ticketing.
Made in IndiaFree planCloud
- Built in India
- 30 years in business
Starts at
Free
Zendesk Suite
by Zendesk · San Francisco, USA
Helpdesk softwareFree trial
Enterprise-grade omnichannel support and ticketing.
- Starting price
- $55/agent/month
- Free trial
- Yes
- Deployment
- Cloud
- Verified reviews
- None yetWe show no rating rather than borrow one
Catalogue score
6.1
Grade C+
Measures transparency and fit, not user satisfaction.
How we calculated thisAsk anything about Zendesk Suite
Answered from Zendesk Suite’s own official pages, with the source link shown so you can verify every word.
Zendesk Suite pricing & plans
Entry price
Checked 20 Aug 2026
$55/agent/month
Suite Team, billed annually. Zendesk publishes USD on its India pricing page; no rupee price is shown.
We have not yet read Zendesk Suite's full plan ladder from its pricing page, so only the entry price above is shown. The vendor's pricing page is linked with it.
Our analysis of Zendesk Suite
6.1
App Advisor score: 6.1/10
Grade C+Computed from 3 of 4 dimensions we could measure from public evidence. See the full methodology.
Computed from published catalogue facts — entry pricing, free plan and trial availability, deployment and segment coverage, and company age. It is a transparency and fit score, not a user-satisfaction rating, and it rises in confidence once the crawler has read the vendor's own site.
Pricing transparency
Entry pricing is published up front.
7.0
out of 10
Medium confidence
Show the 3 signals behind this scoreHide signals
- Free trial offered — The vendor lets you trial the product before committing to a plan.
- Entry price published — The vendor publishes an entry price of $55 rather than requiring a sales call.
- Quoted in US dollars — The vendor publishes USD, so the rupee cost moves with the exchange rate and GST is added on the Indian invoice.
Buyer fit
Positioned for mid-market, enterprise buyers.
5.4
out of 10
Medium confidence
Show the 1 signals behind this scoreHide signals
- Targets 2 buyer segments — Mid-market, Enterprise
India readiness
Global vendor — check GST handling and India support hours before buying.
—
out of 10
Limited dataExcluded from overall score
Show the 2 signals behind this scoreHide signals
- Priced in US dollars — Billing is in USD, so the rupee cost moves with the exchange rate and 18% GST is added on the Indian invoice.
- Local presence — Headquartered in San Francisco, USA.
Company maturity
Zendesk has been building software since 2007.
8.0
out of 10
Medium confidence
Show the 1 signals behind this scoreHide signals
- 19 years in business — Zendesk was founded in 2007.
What works well
- 19 years in business
- Targets 2 buyer segments
- Entry price published
What to watch out for
- Support hours and GST handling need checking for India
- Feature depth not yet verified against the vendor's own site
Best suited for
- Mid-market
- Enterprise
Probably not for
- Teams needing India-first billing and support
Zendesk Suite reviews
No reviews yet
Nobody has reviewed Zendesk Suite on App Advisor yet. If you use it, a few honest sentences will help the next buyer far more than any marketing page.
Write the first reviewAbout the developer
Zendesk
Legal entity: Zendesk, Inc.
San Francisco, USAFounded 2007zendesk.com
Zendesk is one of the two default enterprise helpdesk platforms. It is priced per agent in US dollars and sits at the premium end of the Indian market, typically chosen by companies with international support operations.
Support, security & documentation
We could not find published support contact details or documentation links on Zendesk Suite's website.
Spotted something wrong on this page? Tell us and we will check it against the vendor’s official site.
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