Identity verification, KYC and AML screening platform covering users in 240+ countries.
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HR & Payroll · Background verification & KYC
Chasing down references by phone tag rarely happens consistently — some candidates get a thorough three-call check, others get a quick email nobody follows up on, and the resulting picture of who's reliable is patchy at best. Reference check software automates the request and collection process with structured forms, so every candidate gets the same consistent check and the feedback is comparable across hires.
Identity verification, KYC and AML screening platform covering users in 240+ countries.
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Free plan
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Global identity and business verification network for KYC, KYB and AML checks in 195+ countries.
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Automated reference checking, background checks and employee pulse and exit surveys.
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$70/month USD billed annually (Starter)
See all 34 background verification & kyc products
The benefit is straightforward: fewer bad hires that a proper reference check would have flagged, faster turnaround so a strong candidate isn't lost waiting on a slow manual process, and a documented record if a hiring decision is ever questioned later.
Reference check software automates sending reference requests to a candidate's listed contacts, collects structured feedback through standardised forms, and compiles results for the hiring team. It replaces the manual process of a recruiter calling references individually, making the process faster and more consistent across every candidate.
Confirm the tool has reasonable safeguards against a candidate providing a friend or relative as a fake reference, since this is a known weakness in reference checking generally, automated or not. Check how quickly the system follows up on non-responsive references, since a check that just sits unanswered defeats the purpose of automating it. Ask how completed reference data is stored and for how long, since it contains personal opinions about individuals and should be handled with a clear retention policy.
Ask to see the structured feedback form used for a reference check and judge whether the questions would actually surface useful, specific information rather than generic positive comments. Check the reminder and follow-up cadence for unresponsive references, and ask what the process is when a candidate's references simply don't respond at all. Ask about integration with any background verification tool you already use, since reference checks and formal background verification are related but distinct processes that work best combined.
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They're related but distinct. Reference checking gathers opinions and confirmation from people who've worked with the candidate, while background verification typically checks factual records like employment history, education and identity documents.
Some tools cross-check reference details against employment records or flag inconsistencies, but no system fully eliminates the risk of a candidate providing a friend as a reference. It remains worth a recruiter's judgment alongside the automated process.
Automated requests with reminders often get comparable or faster response rates than manual phone tag, since references can respond at a convenient time rather than needing to answer a call.
Effective forms ask specific, role-relevant questions about performance, reliability and working style rather than generic yes/no questions, since specific questions produce more useful, harder-to-fake answers.
Retention should be limited to what's needed for the hiring decision and any reasonable dispute period, with a clear policy communicated internally and reviewed against data protection obligations.
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