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Starts at
₹800/mo
Freshsales
Verifiedby Freshworks · San Mateo, California · Since 2010
Sales CRM with built-in phone, email and chat.
- Starting price
- From $9/user/mo
- Growth plan, billed annually
- Free trial / plan
- Free trial
- 21 days, no credit card
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.8
- transparency & India fit
What is Freshsales?
Freshsales is the sales CRM from Freshworks. It covers lead capture, qualification and routing, Kanban-style deal pipelines, a 360-degree contact view across chat, email and phone, and task automation, with the Freddy AI assistant scoring leads, drafting emails and surfacing deal insights.
Freshworks lists three paid plans in USD: Growth at $9, Pro at $39 and Enterprise at $59 per user per month, billed annually. Every plan comes with a 21-day trial that needs no credit card, and paid plans include 500 free Freddy AI Agent sessions once per account.
What works well
- +Low entry price: Growth costs $9/user/month when billed annually
- +21-day trial of the full CRM with no credit card needed
- +Freddy AI handles intent scoring, email writing help and deal recommendations
- +Pro adds sales sequences, territory management and contact scoring
- +Enterprise adds custom modules, a sandbox, audit logs and field-level permissions
- +Paying annually saves 20% compared with monthly billing
What to watch out for
- −Forecasting insights, sandbox and audit logs require the Enterprise plan
- −Branded documents ($19/user/month) and extra Freddy AI Agent sessions ($49/100 sessions) cost extra
- −No permanent free plan is advertised on the pricing page
Best suited for: Startups and SMBs that want an inexpensive, easy-to-start sales CRM · Growing sales teams that need sequences, scoring and territories (Pro) · Mid-size companies that need custom modules and governance controls (Enterprise)
AI analysis of Freshsales
Analysing Freshsales — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Freshsales features
Researched from Freshsales's official product pages · updated September 2026.
Leads and contacts
- Lead capture, qualification, routing and tracking
- 360-degree customer view
- Contact lifecycle stages
- Contact scoring (Pro and above)
Pipeline and deals
- Kanban deal pipelines with drag-and-drop
- Deal insights (Pro and above)
- Territory management (Pro and above)
- Forecasting insights (Enterprise)
Engagement
- Built-in chat, email and phone
- Email templates
- Sales sequences (Pro and above)
Automation and admin
- Workflows and task automation
- Custom fields and custom sales activities
- Custom modules, sandbox, audit logs and field-level permissions (Enterprise)
AI capabilities
- Freddy AI flags important leads and deals and recommends next steps
- Intent scoring for lead prioritisation
- Email writing assistance
- Freddy AI Agent, sold in session packs ($49/100 sessions)
Freshsales pricing (USD)
SourceEvery edition as published by the vendor · free trial: 21-day free trial, no credit card required. Prices exclude GST unless stated. Full Freshsales pricing breakdown
Growth
$9/user/month
billed annually
- For startups and SMBs
- Kanban view and contact lifecycle stages
- Built-in chat, email and phone
- Email templates, custom fields and basic workflows
Pro
$39/user/month
billed annually
- Everything in Growth
- Contact scoring and deal insights
- Custom sales activities
- Territory management and sales sequences
Enterprise
$59/user/month
billed annually
- Everything in Pro
- Forecasting insights
- Field-level permissions and audit logs
- Custom modules and sandbox
Other pricing options & add-ons
Branded documents
Add-on available on all plans
$19/user/month
Freddy AI Agent
Paid plans include 500 free sessions once per account
$49/100 sessions
- • Annual billing is 20% cheaper than monthly billing.
- • Payment is accepted by Visa, Mastercard, Discover and American Express cards; USD cheques are accepted in the US and Canada only.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Trust, compliance & who uses Freshsales
Awards & recognition
- Capterra 2026 award
- G2 Highest User Adoption
- Software Advice Front Runner 2026
Is Freshsales the best choice for you?
Best choice if you are…
- Startups and SMBs that want an inexpensive, easy-to-start sales CRM
- Growing sales teams that need sequences, scoring and territories (Pro)
- Mid-size companies that need custom modules and governance controls (Enterprise)
Look elsewhere if you are…
- Enterprises that need deep platform customisation and a large partner ecosystem; compare Salesforce Sales Cloud
- Teams that need a permanent free CRM; compare HubSpot CRM or Zoho CRM
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (2) · updated September 2026
Freshsales screenshots
Freshsales video
What is Freshsales?
Specifications
- Category
- CRM software
- Vendor
- Freshworks
- Headquarters
- San Mateo, California
- Founded
- 2010
- Pricing model
- Freemium
- Starting price
- ₹750/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- Yes
More software like Freshsales
Alternatives, the same vendor's other products and India-first picks.
Freshsales vs Zoho CRMFreshsales vs LeadSquaredFreshsales vs Vtiger CRMFreshsales vs Kylas CRMFreshsales vs Zoho Bigin
Compare all Freshsales alternatives with pricing →Freshsales — frequently asked questions
What is Freshsales?+
Freshsales is Freshworks' sales CRM. It handles lead management, deal pipelines, multichannel customer engagement and sales automation, with Freddy AI built in.
What does Freshsales CRM include?+
All plans include Kanban pipelines, contact lifecycle stages, built-in chat, email and phone, email templates, custom fields and workflows. Higher plans add scoring, sequences, territories, forecasting and governance tools.
What is Freshsales pricing?+
Growth costs $9, Pro $39 and Enterprise $59 per user per month, billed annually. Annual billing is 20% cheaper than monthly billing.
Does Freshsales have a free trial?+
Yes. Freshworks offers a 21-day trial of the full CRM with no credit card required.
Which Freshsales add-ons cost extra?+
Branded documents cost $19/user/month and Freddy AI Agent costs $49 per 100 sessions. Paid plans include 500 free agent sessions once per account.
What AI features does Freshsales have?+
Freddy AI offers lead and deal recommendations, intent scoring and email writing help.
What is Freshsales?+
Freshsales is crm software by Freshworks, an Indian company from San Mateo. Sales CRM with built-in phone, email and chat.
How much does Freshsales cost?+
Freshsales has a free plan; paid plans start at ₹750/mo. Check the vendor's pricing page for current plans.
Does Freshsales offer a free trial or free plan?+
Yes — Freshsales offers a free plan you can start with.
Is Freshsales made in India?+
Yes. Freshsales is built by Freshworks, headquartered in San Mateo, California.
Who is Freshsales best suited for?+
Freshsales suits startup, small business, smb buyers looking for crm software.
What are the best alternatives to Freshsales?+
Popular alternatives in crm software include Zoho CRM, LeadSquared, Vtiger CRM. Use App Advisor's compare tool to see them side by side.
How is Freshsales deployed?+
Freshsales is available as a cloud (SaaS) product, with web access.
Guides that mention Freshsales
How Freshsales Helps Sales Teams Grow Revenue (2026)How Freshsales helps sales teams grow revenue: lead scoring, pipelines, sequences, USD pricing and a 30-day rollout, with alternatives.How HubSpot CRM Helps Sales Teams Grow Revenue (2026)How HubSpot CRM helps sales teams grow revenue: free plan limits, Sales Hub upgrades, rollout steps and when Zoho CRM or Pipedrive fit better.How Kylas Helps Sales Teams Grow Revenue (2026)How Kylas CRM helps sales teams grow revenue: lead routing, calling, WhatsApp, unlimited users, plans and a 30-day rollout, with alternatives.How Pipedrive Helps Sales Teams Grow Revenue (2026)Pipedrive helps sales teams run a visual pipeline, automate follow-up and report on deals. Fit, rollout plan and when to choose Freshsales or Salesmate.
About Freshworks
Freshworks · San Mateo, California · Founded 2010 · 16 products in our catalogue · Indian company
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