Enterprise sales CRM with the deepest customisation and partner ecosystem.
FeaturedFree plan
Starts at
Free plan
- Products
- 27
- Categories
- 18
- Free plans
- 7
- Guides
- 6
About Salesforce
Salesforce, Inc. is a US software company headquartered in Salesforce Tower, 415 Mission Street, San Francisco. It was founded in 1999 and says it pioneered software-as-a-service by bringing CRM to the cloud. Marc Benioff is Chair and Chief Executive Officer. The company's FY2026 Form 10-K reports 83,334 employees.
Salesforce's product lines include Sales Cloud (and the smaller-business Salesforce Starter edition), Service Cloud, Marketing Cloud and Account Engagement (formerly Pardot), Commerce Cloud, Tableau for analytics, MuleSoft for integration, and Slack, which it acquired in 2021. Its Data 360 platform launched in 2022 and its Agentforce AI agents in 2024. Indian businesses mostly buy per-user subscriptions, billed annually.
Salesforce sells in India through direct sales and consulting and implementation partners. Arundhati Bhattacharya leads its Indian business as President and CEO, South Asia. Salesforce says it runs its Hyperforce public-cloud infrastructure in India so customers can keep data in the country, and in May 2026 it announced MuleSoft on Hyperforce with Indian data residency. It also set up a public sector division in India in 2024.
Salesforce trades on the New York Stock Exchange under the symbol CRM. Its milestones include the AppExchange marketplace in 2005 and its first place in IDC's CRM market share ranking in 2012. Salesforce's own timeline also lists the Trailblazer Community in 2006, predictive insights and recommendations in 2016, and the move in 2025 to what it calls the "Agentic Enterprise", where people and AI agents work together. Arundhati Bhattacharya has said Salesforce India now employs more than 17,000 people across seven cities.
Salesforce in India
- Indian business led by Arundhati Bhattacharya, President and CEO, South Asia
- Hyperforce infrastructure in India for local data residency
Key facts
- Legal name
- Salesforce, Inc.
- Headquarters
- San Francisco, California, United States
- Founded
- 1999
- Ownership
- Listed on NYSE (CRM)
- Employees
- 83,334 (FY2026 Form 10-K)
- Made in India
- No
- Products listed
- 27
- Platforms
- Web
- Deployment
- Cloud
- India data residency
- Hyperforce in India; MuleSoft on Hyperforce India announced May 2026
- Major acquisition
- Slack (2021)
- India public sector division
- Launched June 2024
- Official website
- salesforce.com
Salesforce products compared
View
Enterprise customer service.
Free plan
Starts at
Free · paid from $25/user/mo
Channel-based team messaging.
RecommendedFree plan
Starts at
Free plan
Visual analytics platform.
Recommended
Starts at
₹6,000/mo
AI summaries in Slack.
AI powered
Starts at
₹800/mo
Free public data visualisation.
Free
Starts at
Free
Simplified Salesforce edition for small teams.
Free plan
Starts at
Free · paid from $25/user/mo
Free learning platform.
Free
Starts at
Free
Small-business edition of Salesforce.
Free plan
Starts at
Free · paid from $25/user/mo
Docs and spreadsheets for Salesforce.
Starts at
₹800/mo
Retail execution.
Starts at
On request
Field service in Salesforce Service Cloud.
Starts at
On request
B2B marketing automation for Salesforce.
Starts at
On request
Enterprise marketing automation and journeys.
Enterprise ready
Starts at
On request
Platform as a service.
Best value
Starts at
₹400/mo
Integration platform.
Starts at
On request
Enterprise commerce.
Enterprise ready
Starts at
On request
CRM for nonprofits.
Starts at
On request
Hosted Tableau.
Starts at
₹6,000/mo
Autonomous AI agents for CRM.
AI poweredNew
Starts at
On request
Customer data platform from Salesforce.
Starts at
On request
Portals and communities.
Starts at
On request
AI in Salesforce.
AI powered
Starts at
On request
Education CRM and student information system covering recruitment, admissions, student success, student financials and alumni advancement.
Starts at
Paid plans
Patient and member relationship platform for providers, payers and medtech with care plans, consent and clinical data on Salesforce.
Starts at
Paid plans
Pharma CRM.
Starts at
On request
CRM for banks, insurers and wealth managers with household relationships, financial accounts and compliance workflows on Salesforce.
Starts at
Paid plans
Salesforce pricing at a glance
Categories Salesforce competes in
CRM software277 products comparedHelpdesk software133 products comparedTeam chat & collaboration241 products comparedBusiness intelligence & dashboards117 products comparedAI tools1283 products comparedNotes, docs & knowledge management61 products comparedLogistics & supply chain platforms98 products comparedField service & workforce apps58 products comparedMarketing automation144 products comparedWorkflow automation & integration556 products comparedWeb hosting90 products comparedDeveloper tools & APIs286 products comparedE-commerce platforms & website builders176 products comparedNGO, society & cooperative software101 products comparedCommunity management35 products comparedSchool & college ERP72 products comparedHospital, clinic & pharmacy software176 products comparedPharma distribution & chemist software34 products compared
Leadership & history
Leadership
- Marc BenioffChair and Chief Executive Officer
- Arundhati BhattacharyaPresident and CEO, Salesforce South Asia
Timeline
- 1999 Founded; launched cloud CRM
- 2005 Launched AppExchange
- 2012 Ranked #1 in CRM market share by IDC
- 2021 Acquired Slack
- 2022 Launched Data 360 (Data Cloud)
- 2024 Released Agentforce; launched India public sector division
- 2026 Announced MuleSoft on Hyperforce with Indian data residency
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Blogs that cover Salesforce
Sales Pipeline Forecasting With CRM ReportsForecast your sales pipeline with CRM reports: weighted probability, Committed vs Best Case, weekly checks, and how Pipedrive, Zoho and Salesforce compare.Sales Territories & Targets Managed in a CRMManage sales territories and targets in a CRM: assignment rules, target hierarchies, weekly reports and how Zoho CRM, Salesforce and Bitrix24 compare.Zoho CRM Pricing in India (2026): Editions & Free PlanZoho CRM pricing explained for Indian businesses — the free edition and its user limit, what Standard, Professional, Enterprise and Ultimate add, CRM Plus and Zoho One bundles, add-on costs, and how it compares with Freshsales, Kylas and Salesforce.LeadSquared Pricing & Alternatives in India (2026)What LeadSquared costs and who it suits — per-user pricing and the sales-execution model, industry editions for education, healthcare and lending, telephony and WhatsApp costs, implementation reality, and the alternatives worth comparing.Salesforce Sales Cloud Pricing in India (2026)How Salesforce Sales Cloud is priced for Indian businesses — the edition ladder, per-user annual billing, what Starter includes, the hidden costs of implementation, integration and admin, and when an Indian CRM is the better buy.SuperReceptionist by Knowlarity: IVR & Virtual NumbersWhat SuperReceptionist from Knowlarity does for Indian businesses — virtual numbers, IVR and call routing, call recording and tracking, CRM integration, pricing structure, and how it compares with MyOperator, Exotel and Servetel.
Salesforce FAQs
Is Salesforce an Indian company?
No. Salesforce is headquartered in San Francisco. It runs a large Indian business and hosts data in India on Hyperforce.
Who is the CEO of Salesforce?
Marc Benioff is Chair and CEO. Arundhati Bhattacharya leads Salesforce South Asia, which includes India.
Who owns Salesforce?
Salesforce is a public company listed on the NYSE under the symbol CRM.
Can Indian customers store Salesforce data in India?
Salesforce says Hyperforce is available in India for local data residency, and that MuleSoft on Hyperforce India was announced in May 2026.
What does Salesforce sell in India?
Sales, Service and Marketing Cloud, Slack, Tableau, MuleSoft and Agentforce AI agents, sold on subscription.
What does Salesforce do?
Salesforce makes crm software, helpdesk software, team chat & collaboration and business intelligence & dashboards. Its products listed on App Advisor are Salesforce Sales Cloud (Enterprise sales CRM with the deepest customisation and partner ecosystem), Salesforce Service Cloud (Enterprise customer service), Slack (Channel-based team messaging), Tableau (Visual analytics platform), Slack AI (AI summaries in Slack) and Tableau Public (Free public data visualisation).
Where is Salesforce headquartered?
Salesforce is headquartered in San Francisco, California, United States and was founded in 1999.
How much does Salesforce cost?
Salesforce Sales Cloud: Free plan; Salesforce Service Cloud: Free · paid from $25/user/mo; Slack: Free plan; Tableau: ₹6,000/mo; Slack AI: ₹800/mo; Tableau Public: Free; Salesforce Starter: Free · paid from $25/user/mo; Salesforce Trailhead: Free. These are the starting prices on App Advisor's listings — confirm on Salesforce's official pricing page before you buy.
Does Salesforce have a free plan?
Yes. Salesforce Sales Cloud, Salesforce Service Cloud, Slack, Tableau Public, Salesforce Starter, Salesforce Trailhead and Salesforce Essentials offer a free plan or free tier.
What are the best alternatives to Salesforce?
Popular alternatives in the same categories include Zoho CRM by Zoho Corporation, Freshsales by Freshworks, LeadSquared by LeadSquared, Vtiger CRM by Vtiger and Kylas CRM by Kylas.
Company details researched from official sources, last updated 2026-09-14: [1], [2], [3], [4], [5].
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