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Zoho FSM
by Zoho Corporation · Chennai, Tamil Nadu · Since 1996
Field service management with scheduling and mobile app.
- Starting price
- Free
- 30 appointments/month, up to 20 users
- Free trial / plan
- Free plan
- 30 appointments a month
- Deployment
- Cloud
- Web, Android & iOS
- App Advisor rating
- 4.8
- transparency & India fit
What is Zoho FSM?
Zoho FSM handles the full field service job: a customer request becomes an estimate, then a work order, and the technician's visit ends in a service report and an invoice. A dispatch console helps you assign jobs, and a mobile app lets technicians update work on site. It suits Indian AMC providers, HVAC and appliance service companies, solar installers and equipment dealers that run service teams.
Pricing is unusual. You pay by monthly appointment volume, from 60 up to 50,000 appointments, not per user. The free plan allows 30 appointments a month and up to 20 users, and it already includes workflow automation and REST APIs. Standard adds location tracking, trips, crews and custom fields. Professional adds asset management, maintenance plans (useful for AMC contracts) and WhatsApp. Premium adds skills, shifts and territory permissions. Yearly billing saves up to 16%.
The page text we checked did not show INR figures, so check the live INR view before budgeting. The pricing page is also inconsistent on taxes and trial length (15 days in one place, 14 in another). If you already use Zoho CRM or Zoho Books, FSM fits in neatly. If you don't, compare it against dedicated field service tools before committing.
What works well
- +Free plan for up to 20 users and 30 appointments a month
- +Charges by appointment volume, so adding technicians does not raise the bill
- +Covers the full flow from request to estimate, work order, report and invoice
- +Asset management and maintenance plans suit AMC businesses
- +Workflow automation and REST APIs even on the free plan
- +Yearly billing saves up to 16%
What to watch out for
- −Appointment-based pricing gets expensive for high-volume, low-ticket service work
- −WhatsApp and maintenance plans need the Professional plan
- −Skills and shift-based scheduling need Premium
- −The pricing page contradicts itself on GST and on the trial length
- −Standard caps users at 200 unless you contact support
Best suited for: AMC and equipment service companies in India · Businesses already using Zoho CRM or Zoho Books · Small service teams that can start on the free plan
Zoho FSM at a glance
Analysing Zoho FSM — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Zoho FSM features
Researched from Zoho FSM's official product pages · updated October 2026.
Work management
- Requests and estimates
- Work orders and service tasks
- Multi-day appointments
- Job sheets and service reports
Scheduling and dispatch
- Dispatch console
- Location tracking and trips
- Crew, skills and shifts
- Territory permissions
Billing
- Invoicing and payments
- Retainer and grouped invoices
- Multiple currencies
Assets
- Asset management
- Maintenance plans
Platform
- Workflow automation
- Custom fields, functions and views
- REST APIs and webhooks
Zoho FSM pricing (INR)
SourceEvery edition as published by the vendor · free trial: 15-day free trial (FAQ says 14), no credit card. Prices exclude GST unless stated. Full Zoho FSM pricing breakdown
Free
Rs 0
- 30 appointments/month
- Up to 20 users
- Requests, estimates, work orders, invoicing
- Dispatch console and mobile app
- Workflow automation and REST APIs
Standard
Varies by appointment volume
Monthly or yearly
- Up to 200 users
- Maps and location tracking, trips, crew
- Custom fields, views, reports, webhooks
- Retainer invoices, multi-currency
Professional
Varies by appointment volume
Monthly or yearly
- Asset management and maintenance plans
- Multi-day appointments, job sheets
- Time-based workflows
Premium
Varies by appointment volume
Monthly or yearly
- Territory and field permissions
- Skills and shifts
- Scheduled reports, customer and workforce insights
- • Priced by monthly appointment volume, 60 to 50,000.
- • Yearly billing saves up to 16%.
- • The pricing page says local taxes such as GST are charged in addition, though another line says prices include them. Confirm at checkout.
- • After the trial, the account drops to the Free plan.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
For Indian businesses
- The pricing page offers an INR currency view
- Maintenance plans map well to Indian AMC contracts
Is Zoho FSM the best choice for you?
Best choice if you are…
- AMC and equipment service companies in India
- Businesses already using Zoho CRM or Zoho Books
- Small service teams that can start on the free plan
Look elsewhere if you are…
- Businesses running thousands of small jobs a month
- Teams needing deep offline inventory or ERP in the field
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (1) · updated October 2026
Zoho FSM screenshots
Zoho FSM video
Streamlining Service Operations with ZOHO FSM
Specifications
- Category
- Field service & workforce apps
- Vendor
- Zoho Corporation
- Headquarters
- Chennai, Tamil Nadu
- Founded
- 1996
- Pricing model
- Freemium
- Starting price
- Free · 30 appointments/month, up to 20 users
- Deployment
- Cloud
- Platforms
- Web, Android, iOS
- Best for
- Startup, Small business, SMB
- Made in India
- Yes
More software like Zoho FSM
Alternatives, the same vendor's other products and India-first picks.
Zoho FSM vs FieldEZZoho FSM vs LystlocZoho FSM vs Tookan FieldZoho FSM vs SalesDiaryZoho FSM vs Microsoft Dynamics 365 Field Service
Compare all Zoho FSM alternatives with pricing →Zoho FSM — frequently asked questions
Is Zoho FSM free?+
Yes. There is a free plan for up to 20 users and 30 appointments a month, and it includes the mobile app.
How is Zoho FSM priced?+
By the number of appointments you run each month, not per technician. You pick a plan tier and an appointment slab from 60 to 50,000.
Is GST extra on Zoho FSM?+
The pricing page says local taxes like GST are charged in addition, but it also has a line saying prices include them. Check the final amount at checkout.
How long is the Zoho FSM free trial?+
The page advertises 15 days with no credit card, though the FAQ says 14. You can extend it once, and after that the account moves to the Free plan.
Does Zoho FSM have a mobile app for technicians?+
Yes. The mobile app is included on all plans.
Which Zoho FSM plan do AMC companies need?+
Professional, because that is where asset management and maintenance plans start.
Does Zoho FSM support WhatsApp?+
Yes, from the Professional plan upward.
How do I sign up for Zoho FSM?+
New accounts are created at https://www.zoho.com/fsm/signup.html on Zoho FSM's official site.
How much does Zoho FSM cost?+
Zoho FSM publishes its plans at https://www.zoho.com/fsm/pricing.html?src=home-pricing. It offers a free plan. Check that page for current prices, as plans change.
Does Zoho FSM have a free trial?+
Yes. Zoho FSM's official site offers a free trial of 15 days.
Does Zoho FSM have a mobile app?+
Yes. Zoho FSM's official website links to its Android and iOS app.
What is Zoho FSM?+
Zoho FSM is field service & workforce apps by Zoho Corporation, an Indian company from Chennai. Field service management with scheduling and mobile app.
How much does Zoho FSM cost?+
Zoho Corporation publishes: Free · 30 appointments/month, up to 20 users. Confirm current plans and taxes on the official pricing page.
Does Zoho FSM offer a free trial or free plan?+
Yes — Zoho FSM offers a free plan you can start with.
Is Zoho FSM made in India?+
Yes. Zoho FSM is built by Zoho Corporation, headquartered in Chennai, Tamil Nadu.
Who is Zoho FSM best suited for?+
Zoho FSM suits startup, small business, smb buyers looking for field service & workforce apps.
What are the best alternatives to Zoho FSM?+
Popular alternatives in field service & workforce apps include FieldEZ, Lystloc, Tookan Field. Use App Advisor's compare tool to see them side by side.
How is Zoho FSM deployed?+
Zoho FSM is available as a cloud (SaaS) product, with web, Android and iOS apps.
Guides that mention Zoho FSM
About Zoho Corporation
Zoho Corporation · Chennai, Tamil Nadu · Founded 1996 · 128 products in our catalogue · Indian company
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