Freshchat

by Freshworks · San Mateo, California · Since 2010

Messaging and chatbots for support.

Live chat & chatbot software AI chatbotsMade in IndiaFree plan

Starting price: Free · paid from $19/agent/mo; Growth plan, billed annually
Free trial / plan: Free plan; Up to 10 agents, plus a 14-day trial of Enterprise
Deployment: Cloud; Web
App Advisor rating: 4.8; transparency & India fit

What is Freshchat?

Freshchat is Freshworks' messaging and live chat product. It puts website chat, in-app chat, email, WhatsApp, Instagram, Facebook, SMS, LINE and Apple Messages for Business into one shared inbox, with Freddy AI bots on top. In India it fits D2C brands, fintech and edtech apps, travel firms and SaaS companies that get most support questions over chat and WhatsApp rather than email tickets. Freshworks itself began in Chennai, and its live chat page features Iba Cosmetics, an Indian beauty brand that used Freshchat when it moved from offline retail to D2C.

The free plan is unusually generous on seats. Up to 10 agents get the web and mobile chat widget, a shared inbox, email connection and roles, plus 100 campaign contacts a month. Paid plans are priced in US dollars per agent per month on annual billing: Growth $19, Pro $49 and Enterprise $79. Growth is where social messengers, text messaging, reports and the Freddy AI Agent appear. Pro adds intelligent routing, multilingual conversations, multiple SLA policies and custom dashboards, which most teams above 10 agents end up needing.

Budget for usage on top of seats. Each paid account gets 500 free Freddy AI Agent sessions once; after that it is $49 per 100 sessions, and packs expire at the end of the billing cycle. Freddy AI Copilot costs $29 per agent per month and only works on Pro and Enterprise. Day passes for seasonal staff are $2, $7 or $12 depending on plan. Freshworks accepts major cards but not PayPal, and downgrades take effect at the end of the term.

The weak spots are cost predictability for high bot volumes, dollar billing, and campaign contact limits that the pricing page itself states inconsistently. On the plus side, Freshworks offers an IND data centre chosen at signup, encrypts data with AES-256 at rest and TLS 1.2 in transit, and lets Indian teams route SMS through Gupshup. The 14-day trial opens on the Enterprise plan, so test routing and bots before you choose a tier.

What works well

+Free plan covers up to 10 agents with shared inbox and web or mobile chat widget
+One inbox handles WhatsApp, Instagram, Facebook, SMS, LINE, Apple Messages and email
+Growth plan at $19 per agent per month already includes the Freddy AI Agent
+500 free AI Agent sessions are included once on every paid plan
+Day passes from $2 let you add seasonal agents without annual seats
+IND data centre can be selected at signup for Indian data residency needs
+Mobile agent app supports email, WhatsApp, Facebook and SMS conversations

What to watch out for

−Paid plans are billed in US dollars, not rupees, on Freshworks' pricing page
−AI Agent sessions beyond the free 500 cost $49 per 100 and expire each cycle
−Freddy AI Copilot is an extra $29 per agent and unavailable on Growth
−Skill-based routing, audit logs and IP whitelisting are locked to the $79 Enterprise plan
−The pricing page gives conflicting campaign contact limits for paid plans
−Agents cannot send voice notes back to customers on WhatsApp from the mobile app

Best suited for: Indian D2C and app-first brands supporting customers on WhatsApp and Instagram · Small support teams of up to 10 agents wanting a free shared chat inbox · Companies already using Freshdesk or Freshsales who want messaging in the same stack · Businesses that need AI bots across website, app and messaging channels

Freshchat at a glance

Analysing Freshchat — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Freshchat features

Researched from Freshchat's official product pages · updated October 2026.

Channels

Website and in-app chat widget
WhatsApp with interactive messages
Instagram DMs, comments, story replies and mentions
Facebook, SMS, LINE and Apple Messages for Business
Email inside the same inbox

Agent inbox

Shared team inbox with customer context
Bulk or single conversation reassignment
Canned responses
Filters by response time due
Intelligent and skill-based routing (Pro and Enterprise)

AI and bots

Freddy AI Agent bots across web, app and messaging
Freddy AI Copilot for agents
Multilingual conversations (Pro and above)
Bots on Instagram and WhatsApp for self-service

Engagement and analytics

Proactive campaigns on web and messaging channels
Reporting and dashboards
Custom dashboards
Agent availability dashboard
Multiple SLA policies

Admin and security

Roles and permissions
Audit logs
JWT authentication
Allowed domains and IP whitelisting

AI capabilities

Freddy AI Agent (session-priced bots)
Freddy AI Copilot ($29/agent/month, Pro and Enterprise)
Multilingual conversations

Freshchat pricing (USD)

Source

Every edition as published by the vendor · free trial: 14-day free trial with access to the Enterprise plan; no credit card required. Prices exclude GST unless stated. Full Freshchat pricing breakdown

Free

Up to 10 agents

Chat widget for web and mobile apps
Shared inbox
Email connection
Roles and permissions
100 campaign contacts a month

Growth

$19/agent/month

Billed annually

Everything in Free
Freddy AI Agent with 500 one-time sessions
Social media messengers
Text messaging
Reporting and dashboards

Pro

$49/agent/month

Billed annually

Everything in Growth
Multilingual conversations
Intelligent routing
Multiple SLA policies
Custom dashboards and agent availability dashboard

Enterprise

$79/agent/month

Billed annually

Everything in Pro
Skill-based routing
Audit logs
JWT authentication
Allowed domains and IP whitelisting

Other pricing options & add-ons

Freddy AI Agent sessions
After 500 free one-time sessions; packs expire at end of billing cycle
$49 per 100 sessions
Freddy AI Copilot
Pro and Enterprise only, billed annually
$29/agent/month
Day passes
Growth / Pro / Enterprise
$2 / $7 / $12 per pass
Connector app tasks
All paid plans
$80 per 5,000 tasks
Campaign contacts
Paid plans
$100/month per 5,000 contacts

• Prices are in USD and shown for annual billing; offline payments also follow USD pricing.
• Visa, Mastercard, Discover and American Express are accepted; PayPal is not.
• No cancellation fees; upgrades are immediate and downgrades apply at the end of the term.
• An AI Agent session is one end-user interaction; chats within 24 hours count as one session.

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Integrations

WhatsApp Proactive Messaging
Freshdesk
Freshsales
Freshcaller
Assembled
Peopleware for Freshchat
Advanced Automations
Email Transcript
Twilio and Gupshup for SMS

Security & compliance

AES 256-bit encryption at rest
HTTPS with TLS 1.2 in transit
Hosted on AWS across multiple availability zones
Certifications published in the Freshworks Trust Center
Data centre choice at signup: US, EEA, UAE, IND, AU

For Indian businesses

Freshworks lists an IND data centre that customers can select when signing up.
Freshchat SMS can run through Gupshup, an Indian messaging provider, depending on region.
Indian D2C brand Iba Cosmetics is a featured Freshchat customer on the official product page.
Pricing is in US dollars only; Freshworks says offline payments also follow USD pricing.

Trust, compliance & who uses Freshchat

50,000+ businesses (vendor claim)

Customers

Is Freshchat the best choice for you?

Best choice if you are…

Indian D2C and app-first brands supporting customers on WhatsApp and Instagram
Small support teams of up to 10 agents wanting a free shared chat inbox
Companies already using Freshdesk or Freshsales who want messaging in the same stack
Businesses that need AI bots across website, app and messaging channels

Look elsewhere if you are…

Teams that only need email ticketing, where Freshdesk or Zoho Desk is simpler
Businesses that want rupee invoicing and fixed costs without per-session AI charges
Marketers mainly after bulk WhatsApp broadcasts, where dedicated WhatsApp tools such as Interakt or WATI fit better

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (8) · updated October 2026

Freshchat screenshots

Specifications

Category: Live chat & chatbot software, AI chatbots
Vendor: Freshworks
Headquarters: San Mateo, California
Founded: 2010
Pricing model: Freemium
Starting price: Free · paid from $19/agent/mo · Growth plan, billed annually
Deployment: Cloud
Platforms: Web
Best for: Startup, Small business, SMB
Made in India: Yes

From $34/month (yearly) · Starter $40/month monthly or $34/month billed yearly

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Freshchat — frequently asked questions

How much does Freshchat cost in India?+

Freshchat is priced in US dollars per agent per month on annual billing. Growth is $19, Pro $49 and Enterprise $79. There is also a free plan for up to 10 agents. Usage add-ons are extra, such as $49 per 100 Freddy AI Agent sessions after the first 500, so Indian teams should budget for both seats and bot volume.

Is Freshchat free?+

Yes. Freshchat has a free plan for up to 10 agents that includes the chat widget for websites and mobile apps, a shared inbox, email connection, roles and permissions, and 100 campaign contacts a month. Social messengers, reports and the Freddy AI Agent need the Growth plan or higher, starting at $19 per agent per month billed annually.

Does Freshchat offer a free trial?+

Freshchat offers a 14-day free trial that opens directly on the Enterprise plan, so you can test skill-based routing, audit logs and every channel. No credit card is needed. Freshworks warns you before the trial ends, and if you do not pick a paid plan or the free plan, the account is suspended.

Does Freshchat support WhatsApp?+

Yes. Freshchat connects WhatsApp to the same inbox as web chat, Instagram, Facebook, SMS and email. Agents can reply with interactive messages and bots can automate self-service. In the mobile agent app, incoming text, images, video, voice notes and GIFs are supported, though agents cannot send voice notes back. Social messengers need the Growth plan or above.

Freshchat vs Zoho SalesIQ: which should an Indian business choose?+

Freshchat is stronger if WhatsApp, Instagram and in-app messaging are central and you already use Freshdesk or Freshsales. Its free plan covers 10 agents, but paid seats cost $19 to $79 in dollars. Zoho SalesIQ suits teams inside the Zoho suite who want rupee billing. Compare the AI session costs in both before deciding.

Is there a Freshchat mobile app for agents?+

Yes. Freshworks documents a Freshchat mobile app where agents read and answer website chat plus email, WhatsApp, Facebook and SMS conversations from one inbox. It sends notifications when a conversation is assigned to the agent or their group, or when a customer starts or replies to a chat. SMS needs a provider such as Twilio or Gupshup.

Can Freshchat data be stored in India?+

Freshworks lists five data centre regions, US, EEA, UAE, IND and AU, and customers choose one when signing up. Moving later requires contacting support. Freshchat data is encrypted with AES 256-bit at rest and TLS 1.2 in transit. Ask Freshworks where Freddy AI features process data if residency matters to you.

What does Freddy AI cost on Freshchat?+

Freshchat's Growth, Pro and Enterprise plans each include 500 free Freddy AI Agent sessions once per account. Further sessions cost $49 per 100 and expire at the end of the payment cycle. A session covers one customer's bot interactions within 24 hours. Freddy AI Copilot for agents is a separate $29 per agent per month on Pro and Enterprise.

How long does Freshchat take to set up?+

A basic Freshchat setup, with the website widget installed, an email inbox connected and agents invited, can be finished in a day. Adding WhatsApp, Instagram and bots takes longer because of channel approvals and bot design. Freshworks says Apple Messages for Business can be live in about 5 days. Use the 14-day trial for this work.

Does Freshchat bill in INR with GST?+

Freshchat's official pricing page shows plans only in US dollars, and Freshworks says offline payments also follow USD pricing. Accepted cards are Visa, Mastercard, Discover and American Express, with no PayPal. The pricing page does not state GST treatment, so Indian buyers who need a GST invoice in rupees should confirm with Freshworks sales before buying.

Where is the Freshchat login page?+

Freshchat's login is at https://login.freshworks.com/email-login/, linked from its official website.

How do I sign up for Freshchat?+

New accounts are created at https://www.freshworks.com/live-chat-software/signup/ on Freshchat's official site.

How much does Freshchat cost?+

Freshchat publishes its plans at https://www.freshworks.com/live-chat-software/pricing/. It offers a free plan. Check that page for current prices, as plans change.

Does Freshchat have a free trial?+

Yes. Freshchat's official site offers a free trial.

Does Freshchat have a mobile app?+

Yes. Freshchat's official website links to its Android and iOS app.

What is Freshchat?+

Freshchat is live chat & chatbot software by Freshworks, an Indian company from San Mateo. Messaging and chatbots for support.

How much does Freshchat cost?+

Freshworks publishes: Free · paid from $19/agent/mo · Growth plan, billed annually. Confirm current plans and taxes on the official pricing page.

Does Freshchat offer a free trial or free plan?+

Yes — Freshchat offers a free plan you can start with.

Is Freshchat made in India?+

Yes. Freshchat is built by Freshworks, headquartered in San Mateo, California.

Who is Freshchat best suited for?+

Freshchat suits startup, small business, smb buyers looking for live chat & chatbot software with ai chatbots.

What are the best alternatives to Freshchat?+

Popular alternatives in live chat & chatbot software include Zoho SalesIQ, AiSensy, Engati Chat. Use App Advisor's compare tool to see them side by side.

How is Freshchat deployed?+

Freshchat is available as a cloud (SaaS) product, with web access.