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Starts at
₹750/mo
Zoho CRM
Verifiedby Zoho Corporation · Chennai, Tamil Nadu · Since 1996
Sales CRM with deep customisation and a very large integration ecosystem.
- Starting price
- Free · paid from ₹800/user/mo
- Free for 3 users; Standard ₹800/user/month
- Free trial / plan
- Free plan
- Up to 3 users, forever free; trials on paid editions
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.9
- transparency & India fit
What is Zoho CRM?
Zoho CRM is Zoho's cloud CRM for sales teams, covering lead and contact management, multiple pipelines, forecasting, workflow and process automation, CPQ and analytics. Its Zia AI layer adds email rewriting, anomaly detection, AI-assisted module creation and agents, and the Canvas design studio lets teams redesign record layouts.
Zoho publishes rupee pricing for India: a Free edition for up to 3 users, then Standard at ₹800, Professional at ₹1,400, Enterprise at ₹2,400 and Ultimate at ₹2,600 per user per month, with GST charged on top. Zoho says the product is trusted by 300K+ businesses and was named a Visionary in the 2025 Gartner Magic Quadrant for Sales Force Automation.
What works well
- +Forever-free edition for up to 3 users, with mobile apps and basic workflows
- +Low INR entry price — Standard starts at ₹800/user/month
- +Prices published in rupees on Zoho's own pricing page
- +Zia AI features and AI agents from the Professional edition
- +1,000+ integrations via Zoho Marketplace plus the wider Zoho app suite
- +No long-term contract; monthly or yearly billing
What to watch out for
- −Free edition is capped at 3 users
- −CPQ, inventory and AI agents need Professional (₹1,400/user/month) or higher
- −Multi-team management, custom functions and field-level encryption are Enterprise-only
- −GST is charged on top of listed prices
Best suited for: Indian SMBs wanting an affordable CRM priced in rupees · Small teams starting on a free CRM (up to 3 users) · Businesses already using other Zoho apps · Growing sales teams that need automation and CPQ without enterprise-level pricing
AI analysis of Zoho CRM
Analysing Zoho CRM — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Zoho CRM features
Researched from Zoho CRM's official product pages · updated September 2026.
Sales management
- Lead, contact and deal management
- Multiple sales pipelines
- Sales forecasting
- Built-in calling and email integration
Automation
- Workflow rules
- Process automation
- Approval processes
- Custom functions
- Journey orchestration
Customisation
- Custom modules
- Canvas design studio
- Zia-assisted module creation
- CRM for Everyone team spaces
Quoting and inventory
- CPQ
- Inventory management
Analytics
- Standard and unlimited reports
- Advanced analytics
- Forecasting
AI capabilities
- Zia email rewriting
- Anomaly detection
- AI agents (Professional and above)
- ChatGPT integration
- AI-generated Canvas layouts from images and AI module creation
Zoho CRM pricing (INR)
SourceEvery edition as published by the vendor · free trial: Free trial on Standard, Professional, Enterprise and Ultimate (length not stated on pricing page). Prices exclude GST unless stated. Full Zoho CRM pricing breakdown
Free
₹0
Forever free, up to 3 users
- Contact management
- Workflow automation
- Standard reports
- Mobile apps
- 5,000 API calls/day
Standard
₹800 /user/month
Monthly or yearly; save up to 34% yearly
- Email integration
- Built-in calling
- Multiple sales pipelines
- Sales forecasting
- Custom modules
Professional
₹1,400 /user/month
Monthly or yearly; save up to 34% yearly
- Everything in Standard
- AI agents
- Process automation
- Inventory management
- CPQ and unlimited reports
Enterprise
₹2,400 /user/month
Monthly or yearly; save up to 34% yearly
- Everything in Professional
- Multi-team management
- Custom functions and approval processes
- Extended AI capabilities
- Field-level encryption
Ultimate
₹2,600 /user/month
Monthly or yearly
- Everything in Enterprise
- Enhanced feature limits
- Consulting and migration assistance
- Custom AI/ML access
- Data preparation
- • Local taxes (VAT, GST, etc.) are charged in addition to listed prices.
- • Zoho states annual billing saves up to 34%.
- • Pricing page shown in ₹ at zoho.com/crm/zohocrm-pricing.html.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
Integrations
- 1,000+ apps via Zoho Marketplace
- Google Ads campaign management from within CRM
- ChatGPT
- Other Zoho apps
Security & compliance
- Field-level encryption on Enterprise
- Security and privacy certifications listed on the Zoho CRM homepage
- Zoho states a privacy commitment since 1999
For Indian businesses
- India pricing published in ₹ per user per month.
- GST is charged in addition to listed prices.
- Zoho is an India-founded company with an India-specific CRM site (zoho.com/in/crm).
Trust, compliance & who uses Zoho CRM
Certifications & compliance
- ISO/IEC 27001 — Certificate IS 642819, valid to 21 Aug 2028; covers all Zoho cloud services Source
- SOC 2 Type 2 — Design and operating effectiveness of controls Source
- SOC 1 (SSAE 18 / ISAE 3402 Type 2) Source
- ISO 9001 — Certificate FS 724104, valid to 02 Feb 2029 Source
- ISO 22301 (BCMS) — Certificate 689185; NOC and global data-centre operations Source
- CSA STAR (self-assessment) Source
- GDPR Source
- HIPAA — Zoho states HIPAA compliance applies to Zoho CRM, Zoho Forms and Zoho Desk Source
Each claim links to the vendor's own published statement. Always confirm current certificate validity directly with the vendor.
Awards & recognition
- Visionary, 2025 Gartner Magic Quadrant for Sales Force Automation
- Trusted by 300K+ businesses worldwide (vendor claim)
Customers named by the vendor
AgappeSimplify9Minor HotelsAva 7
Is Zoho CRM the best choice for you?
Best choice if you are…
- Indian SMBs wanting an affordable CRM priced in rupees
- Small teams starting on a free CRM (up to 3 users)
- Businesses already using other Zoho apps
- Growing sales teams that need automation and CPQ without enterprise-level pricing
Look elsewhere if you are…
- Large enterprises wanting the biggest global partner ecosystem — compare Salesforce Sales Cloud
- Teams wanting a very simple pipeline-only tool — compare Pipedrive or Bigin
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (3) · updated September 2026
Zoho CRM screenshots
Zoho CRM video
Zoho CRM Overview | Demo
Specifications
- Category
- CRM software
- Vendor
- Zoho Corporation
- Headquarters
- Chennai, Tamil Nadu
- Founded
- 1996
- Pricing model
- Freemium
- Starting price
- ₹800/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- Yes
More software like Zoho CRM
Alternatives, the same vendor's other products and India-first picks.
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Compare all Zoho CRM alternatives with pricing →Zoho CRM — frequently asked questions
What is Zoho CRM?+
Zoho CRM is Zoho's cloud CRM for managing leads, contacts, deals, pipelines, automation and sales analytics, with Zia AI built in.
How much does Zoho CRM software cost in India?+
Standard is ₹800, Professional ₹1,400, Enterprise ₹2,400 and Ultimate ₹2,600 per user per month, plus GST. Yearly billing saves up to 34%.
Is the Zoho CRM system free?+
Yes. The Free edition is forever free for up to 3 users and includes contact management, workflows, standard reports and mobile apps.
Is there a Zoho CRM app for mobile?+
Yes. Zoho lists mobile apps as part of every edition, including Free.
Does zohocrm have AI features?+
Yes. Zia offers email rewriting, anomaly detection, AI-assisted module creation and ChatGPT integration; AI agents start with the Professional edition.
Is there a Zoho CRM free trial?+
Yes, the paid editions each offer a free trial from the pricing page.
How many integrations does Zoho CRM support?+
Zoho says over 1,000 apps integrate through Zoho Marketplace.
What is Zoho CRM?+
Zoho CRM is crm software by Zoho Corporation, an Indian company from Chennai. Sales CRM with deep customisation and a very large integration ecosystem.
How much does Zoho CRM cost?+
Zoho CRM has a free plan; paid plans start at ₹800/mo. Check the vendor's pricing page for current plans.
Does Zoho CRM offer a free trial or free plan?+
Yes — Zoho CRM offers a free plan you can start with.
Is Zoho CRM made in India?+
Yes. Zoho CRM is built by Zoho Corporation, headquartered in Chennai, Tamil Nadu.
Who is Zoho CRM best suited for?+
Zoho CRM suits startup, small business, smb buyers looking for crm software.
What are the best alternatives to Zoho CRM?+
Popular alternatives in crm software include Freshsales, LeadSquared, Vtiger CRM. Use App Advisor's compare tool to see them side by side.
How is Zoho CRM deployed?+
Zoho CRM is available as a cloud (SaaS) product, with web access.
Guides that mention Zoho CRM
CRM for Manufacturers: From Enquiry to OrderWhich CRM suits a manufacturer? Track enquiries, quotations and orders with SalesBabu, Zoho CRM or Odoo CRM, with a rollout plan for Indian plants.CRM for Clinics & Healthcare Providers in IndiaCRM for clinics in India: capture patient enquiries, book appointments and follow up with LeadSquared or Zoho CRM. Setup steps and what to check.CRM for Interior Designers & ArchitectsCRM for interior designers and architects in India: track enquiries, site visits and proposals with Bitrix24, Kylas CRM or Zoho CRM.CRM for Solar Installers and EPC CompaniesCRM for solar installers and EPC companies in India: manage surveys, proposals, projects and AMC with Odoo CRM, SalesBabu or Zoho CRM.
About Zoho Corporation
Zoho Corporation · Chennai, Tamil Nadu · Founded 1996 · 128 products in our catalogue · Indian company
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