Freshworks

Freshworks Inc. makes customer service, IT service management and CRM software. Girish Mathrubootham and Shan Krishnasamy founded it in Chennai in 2010, originally as Freshdesk. Its corporate headquarters is now in San Mateo, California. It listed on Nasdaq in September 2021 under the symbol FRSH, becoming the first India-born SaaS company to trade on a US exchange. Dennis Woodside is CEO and President. The company was called Freshdesk until June 2017, when it adopted Freshworks as an umbrella brand for its growing product suite.

Its main products are Freshdesk (customer service), Freshservice (IT service management), and Freshsales and Freshmarketer (CRM and marketing automation), with Freshchat for messaging, including WhatsApp. Its Freddy AI Agent and Freddy AI Copilot add AI to these products. Most products have free or entry-level plans and per-agent or per-user subscription pricing.

Freshworks sells online through self-serve sign-ups and through sales teams and partners. Most of its engineering staff remain in India, in offices in Chennai and Bengaluru; the company opened Bengaluru as a second engineering centre. Freshworks says about 75,000 companies in 120+ countries use its products. In its May 2024 CEO transition announcement, Freshworks confirmed its San Mateo headquarters and named customers including American Express, Bridgestone and Databricks.

Freshworks' leadership page says it has more than 5,000 employees across 13 locations. Its board is chaired by Roxanne S. Austin. Woodside joined Freshworks as President in September 2022 and succeeded founder Girish Mathrubootham as CEO on 1 May 2024. Mathrubootham then became Executive Chairman. Other executives include Tyler Sloat, CFO and COO, and Murali Swaminathan, CTO.