Zoho Survey

by Zoho Corporation · Chennai, Tamil Nadu · Since 1996

Surveys with CRM integration.

Survey & customer feedback toolsMade in IndiaFree plan

Starting price: Free · paid from ₹416/mo; Basic ₹416/month, yearly billing only
Free trial / plan: Free plan; 10 questions and 100 responses per survey, 1 user
Deployment: Cloud; Web
App Advisor rating: 4.8; transparency & India fit

What is Zoho Survey?

Zoho Survey is Zoho's online survey and feedback tool. It handles customer satisfaction and NPS surveys, employee pulse checks, market research questionnaires, quizzes and polls, and it can collect answers offline on tablets through a separate field app. In India it fits D2C brands, clinics, schools, training institutes and field research teams that want rupee pricing and, at the higher tiers, a direct link into Zoho CRM, Desk or Recruit.

Zoho's INR price sheet lists Basic at ₹416 per month (yearly billing only, 12,000 responses a year), Plus at ₹800 monthly or ₹600 on yearly billing, Pro at ₹2,500 monthly or ₹1,700 yearly, and Enterprise at ₹5,700 monthly or ₹3,900 yearly. Plus, Pro and Enterprise get unlimited responses on annual billing; on monthly billing they are capped at 3,000, 5,000 and 7,000 responses per survey. Paid plans include one user, except Enterprise which includes three, and extra Enterprise admins cost ₹620 monthly or ₹450 yearly each.

The free plan is limited to 10 questions and 100 responses per survey, with email distribution capped at 10 per survey, so it suits a quick internal poll and not much more. Skip logic only arrives on Basic. The integration ladder is the catch for Zoho users: Zoho CRM, HubSpot, Google Sheets, Power BI, Zapier and webhooks sit on Pro and above, so linking survey answers to CRM records costs at least ₹1,700 a month.

Reporting is a strength, with cross-tab, trend and TURF analysis, sentiment and word clouds, and exports to SPSS and Tableau. Weaknesses are seat count (one user on most plans), white labelling only from Pro, and admin SSO and audit logs only on Enterprise. Zoho offers a 7-day Enterprise trial without a card, Plus free for students and 50% off for educators.

What works well

+Plus at ₹600 a month on yearly billing gives unlimited responses and unlimited questions
+Offline tablet app with kiosk mode suits field research, events and clinic waiting rooms
+Reports include cross-tab, trend and TURF analysis plus sentiment and word-cloud text analysis
+Exports go to SPSS, Tableau extract, XLS, CSV and PDF for researchers and analysts
+Distribution covers email with reminders, SMS, QR codes, website embeds and pop-up surveys
+Students get the Plus plan free and educators get 50% off all plans
+Built-in NPS, CSAT, CES and eNPS scoring without manual calculation

What to watch out for

−Free plan stops at 10 questions and 100 responses per survey
−Zoho CRM, HubSpot, Google Sheets and Zapier integrations need the Pro plan or higher
−Basic, Plus and Pro each include only one user; Enterprise includes three
−Monthly billing caps responses per survey, unlike yearly billing on Plus and above
−Admin SSO, user management and audit logs are Enterprise-only at ₹3,900 a month yearly
−Enterprise trial lasts only 7 days, which is short for a proper pilot

Best suited for: Indian businesses already on Zoho CRM or Zoho Desk wanting surveys tied to customer records · Market research and NGO field teams collecting responses offline on tablets · Schools, colleges and trainers using quizzes, with student and educator discounts · D2C and service brands running regular NPS and CSAT surveys

Zoho Survey at a glance

Analysing Zoho Survey — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Zoho Survey features

Researched from Zoho Survey's official product pages · updated October 2026.

Survey building

AI survey creation from a description
Templates, question bank and bulk question builder
Question, answer and page logic
Custom scripts in JavaScript or Deluge
Quizzes and polls with scoring and timers

Distribution

Email with scheduling and reminders
SMS via Twilio, Clickatell or SMS Magic
QR codes and website embeds
Pop-up surveys
Offline surveys on Android and iPad tablets

Reporting

Dashboards and summary reports
Cross-tab and trend reports
TURF analysis
Sentiment analysis and word clouds
NPS, eNPS, CSAT, CES, DSAT and NSAT scoring

Control and branding

Password and IP restrictions
Survey and conditional quotas
Custom domains and DKIM
White label (Pro and above)
Field encryption and CAPTCHA

Export and workflow

Export to XLS, CSV, PDF, SPSS and Tableau
Trigger emails and Deluge functions
Document merge
Open responses in Zoho Sheet

AI capabilities

AI-powered survey creation from a plain-language description

Zoho Survey pricing (INR)

Source

Every edition as published by the vendor · free trial: 7-day Enterprise trial, no credit card required. Prices exclude GST unless stated. Full Zoho Survey pricing breakdown

Free

₹0

Forever free, 1 user

10 questions per survey
100 responses per survey
10 email invitations per survey
Survey builder in 26 languages
Mailchimp, Zoho Campaigns and Google Workspace integrations

Basic

₹416 /month

Yearly billing only

12,000 responses per year
Unlimited questions
Skip logic, piping and prepopulation
Offline surveys, kiosk mode and offline app
Shopify, Eventbrite, Zendesk integrations

Plus

₹800 /month (₹600 billed yearly)

Monthly or yearly

3,000 responses per survey monthly; unlimited on yearly
Answer display logic
Footer personalisation
Zoho Sheet and Zoho Desk integrations
10,000 emails per day

Pro

₹2,500 /month (₹1,700 billed yearly)

Monthly or yearly

5,000 responses per survey monthly; unlimited on yearly
White label and custom favicon
Zoho CRM, HubSpot, Google Sheets, Power BI, Zapier, webhooks
Translation into 90+ languages
JavaScript validation and custom script conditions

Enterprise

₹5,700 /month (₹3,900 billed yearly)

Monthly or yearly

3 users included
SSO for admin login
User management, departments and audit logs
Priority support and personalised onboarding
30,000 emails per day

Other pricing options & add-ons

Additional Enterprise admin
Per extra user on Enterprise
₹620/month (₹450 billed yearly)
Students
Plus plan free for students
₹0
Educators
Discount on all plans
50% off

• INR figures come from the price data behind zoho.com/survey/pricing.html with INR selected.
• Yearly billing saves up to 35%, according to Zoho.
• Quarterly plans and non-profit discounts are available through Zoho sales.
• Zoho states there are no setup fees, hidden costs or long-term contracts.

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Integrations

Zoho CRM
Zoho Desk
Zoho Campaigns
Zoho Analytics
Mailchimp
HubSpot
Shopify
Eventbrite
Zendesk
Slack
Google Sheets
Microsoft Teams
Power BI
Zapier
Webhooks

For Indian businesses

Zoho publishes Zoho Survey prices in rupees, from ₹416 a month for Basic on yearly billing.
SMS distribution works with SMS Magic, Twilio and Clickatell for reaching respondents by text.
Zoho is headquartered in Chennai and its compliance page lists a SOC 1 audit trail report covering its India data centres.
Students get Plus free and educators get 50% off, useful for Indian colleges and coaching institutes.

Mobile apps

Android app iOS app

The main app creates surveys, shares links and shows reports. A separate offline feedback app for Android tablets and iPad collects responses without internet and syncs later.

What reviewers say about Zoho Survey

Scores published on independent review sites — follow the links for the full reviews.

Apple App Store (India)

4.3/5

20 reviews

Read reviews

Trust, compliance & who uses Zoho Survey

Certifications & compliance

ISO/IEC 27001 — Valid to 21 Aug 2028, covers Zoho cloud services Source
SOC 2 Type 2 Source
GDPR Source

Each claim links to the vendor's own published statement. Always confirm current certificate validity directly with the vendor.

Is Zoho Survey the best choice for you?

Best choice if you are…

Indian businesses already on Zoho CRM or Zoho Desk wanting surveys tied to customer records
Market research and NGO field teams collecting responses offline on tablets
Schools, colleges and trainers using quizzes, with student and educator discounts
D2C and service brands running regular NPS and CSAT surveys

Look elsewhere if you are…

Teams that only need occasional simple forms; Google Forms is free
Organisations needing many survey creators on a mid-tier budget; compare SurveyMonkey team plans
Brands wanting highly designed conversational forms; compare Typeform

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (8) · updated October 2026

Zoho Survey screenshots

Specifications

Category: Survey & customer feedback tools
Vendor: Zoho Corporation
Headquarters: Chennai, Tamil Nadu
Founded: 1996
Pricing model: Freemium
Starting price: Free · paid from ₹416/mo · Basic ₹416/month, yearly billing only
Deployment: Cloud
Platforms: Web
Best for: Startup, Small business, SMB
Made in India: Yes

Free plan

View

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Compare all Zoho Survey alternatives with pricing →

Zoho Survey — frequently asked questions

How much does Zoho Survey cost in India?+

Zoho Survey Basic costs ₹416 a month on yearly billing. Plus is ₹800 monthly or ₹600 yearly, Pro is ₹2,500 monthly or ₹1,700 yearly, and Enterprise is ₹5,700 monthly or ₹3,900 yearly. These are per account, with one user included except Enterprise, which includes three. Confirm GST treatment at checkout.

Is Zoho Survey free?+

Yes. Zoho Survey has a forever-free plan for one user with 10 questions and 100 responses per survey, plus up to 10 email invitations per survey. Skip logic, offline surveys and most integrations are not included, so the free plan suits quick internal polls rather than customer research.

Does Zoho Survey have a free trial?+

Zoho Survey offers a 7-day free trial of the Enterprise plan without a credit card. Seven days is short, so prepare a real survey and audience before starting. Students can use the Plus plan free, and educators receive 50% off any Zoho Survey plan, according to Zoho's pricing page.

Which Zoho Survey plan connects to Zoho CRM?+

The Zoho CRM integration in Zoho Survey starts on the Pro plan, priced at ₹1,700 a month on yearly billing or ₹2,500 monthly. Pro also unlocks HubSpot, Google Sheets, Power BI, Microsoft Teams, Zapier and webhooks. Plus only adds Zoho Desk and Zoho Sheet, and Basic adds Shopify, Eventbrite and Zendesk.

Zoho Survey vs SurveyMonkey: which should I choose?+

Zoho Survey is usually cheaper in rupees, with unlimited responses from Plus at ₹600 a month on yearly billing, and it suits businesses already on Zoho CRM or Desk. SurveyMonkey has stronger brand recognition and its own audience panels. If team collaboration with many creators matters most, compare SurveyMonkey's team plans before buying Zoho Survey.

Can Zoho Survey collect responses offline?+

Yes. From the Basic plan, Zoho Survey supports offline surveys through a separate offline feedback app for Android tablets and iPads. It offers kiosk mode, password protection and language selection, and responses upload automatically once internet returns. This is useful for field research in rural areas, exhibitions and hospital or clinic counters.

Does Zoho Survey have a mobile app?+

Yes. Zoho Survey has Android and iOS apps for creating surveys, sharing links over messaging apps and email, and viewing dashboards and reports. The iOS app is rated 4.3 from 20 ratings on the Indian App Store. A separate offline app handles response collection on tablets without connectivity.

Is Zoho Survey data secure?+

Zoho Survey runs on Zoho's cloud, which holds ISO/IEC 27001 certification valid to August 2028 and a SOC 2 Type 2 report, according to Zoho's compliance page. Survey-level controls include field encryption, password and IP restrictions and CAPTCHA. Admin SSO, audit logs and user management are reserved for the Enterprise plan.

What is the response limit on Zoho Survey paid plans?+

On yearly billing, Zoho Survey Plus, Pro and Enterprise give unlimited responses. On monthly billing they are limited to 3,000, 5,000 and 7,000 responses per survey respectively. Basic, sold only yearly, allows 12,000 responses a year. Pick yearly billing if volumes are unpredictable.

How long does it take to set up Zoho Survey?+

Most teams can launch a first Zoho Survey within an hour using templates, the question bank or AI survey creation from a short description. Linking to Zoho CRM or Google Sheets takes a little longer and needs the Pro plan. Zoho states support is available 24 hours a day, five days a week, on all plans.

How do I sign up for Zoho Survey?+

New accounts are created at https://www.zoho.com/survey/signup.html?source_from=zsurvey_homepage on Zoho Survey's official site.

How much does Zoho Survey cost?+

Zoho Survey publishes its plans at https://www.zoho.com/survey/pricing.html?source_from=zsurvey_homepage. It offers a free plan. Check that page for current prices, as plans change.

Does Zoho Survey have a mobile app?+

Yes. Zoho Survey's official website links to its iOS app.

Is Zoho Survey secure and compliant?+

Zoho Survey's official site states GDPR, HIPAA compliance.

What is Zoho Survey?+

Zoho Survey is survey & customer feedback tools by Zoho Corporation, an Indian company from Chennai. Surveys with CRM integration.

How much does Zoho Survey cost?+

Zoho Corporation publishes: Free · paid from ₹416/mo · Basic ₹416/month, yearly billing only. Confirm current plans and taxes on the official pricing page.

Does Zoho Survey offer a free trial or free plan?+

Yes — Zoho Survey offers a free plan you can start with.

Is Zoho Survey made in India?+

Yes. Zoho Survey is built by Zoho Corporation, headquartered in Chennai, Tamil Nadu.

Who is Zoho Survey best suited for?+

Zoho Survey suits startup, small business, smb buyers looking for survey & customer feedback tools.

What are the best alternatives to Zoho Survey?+

Popular alternatives in survey & customer feedback tools include Google Forms, SurveySparrow, SurveyMonkey. Use App Advisor's compare tool to see them side by side.

How is Zoho Survey deployed?+

Zoho Survey is available as a cloud (SaaS) product, with web access.