Best Live chat & chatbot software in India (2027)

India buyer's guide

Live chat software in India: prices, free plans and how to choose

Live chat software puts a chat widget on your website or app so visitors can ask questions while they browse, and routes those conversations to sales or support agents in real time. For Indian businesses it often extends beyond the website to WhatsApp, Instagram and Facebook Messenger in one agent inbox, with chatbots answering routine questions about pricing, delivery pin codes or order status outside office hours.

What separates useful live chat from a nuisance is how well it captures intent and hands off. Good tools show agents which page a visitor is on, their cart or past orders, and pass bot conversations to a human with full context. Poor tools pop up aggressively, slow the page on mobile data, lose conversations when visitors leave and bury leads in transcripts nobody follows up.

Best live chat software in India: verified comparison

Judge the best live chat software in India on the conversations it converts, not the widget's looks. Test page-load impact on a mid-range Android phone, the quality of bot-to-agent handoff, visitor context such as current page and cart value, offline lead capture, and whether chats from WhatsApp and Instagram land in the same inbox. Check canned replies, file sharing, routing by language and reports on missed chats.

Product	Lowest published price	Free plan	Free trial	Demo
Zoho SalesIQMade in India	₹0 forever source	Yes source	15 days source	On request source
FreshchatMade in India	Not published	Yes source	14 days source	On request source
AiSensyMade in India	₹1,500 per month source	Yes source	—	On request source
GallaboxMade in India	₹2,999 per month source	—	Yes source	On request source
Kommunicate ChatMade in India	Not published	—	30 days source	On request source
BotPenguinMade in India	Not published	Yes source	7 days source	On request source
Tawk.to	Not published	Yes source	—	—
LiveAgent	Not published	—	30 days source	On request source
Zoho SalesIQ ZobotMade in India	₹0 forever source	Yes source	15 days source	On request source

Checked on each vendor's official website (September 2026). A dash means the vendor does not publish it or we could not verify it — not that the feature is missing. Prices exclude GST unless the source says otherwise. App Advisor publishes no user ratings.

Choosing live chat software: top picks, Indian options and reviews

Top live chat software for small business in India

For a small business, the right live chat is one the owner can answer from a phone. Look for a lightweight widget, a mobile agent app with dependable notifications, an offline form that collects name and mobile number when nobody is online, simple FAQ bot flows and WhatsApp integration. Avoid per-seat plans with high minimums; one or two agents is typical at this size.

Indian live chat software

Live chat tools built for India usually connect the WhatsApp Business API, treat the mobile number as the primary lead field, support Hindi and regional-language bot flows, and integrate with Indian ecommerce platforms and CRMs. Office-hour settings follow Indian time and holidays, pin-code serviceability checks can be built into bots, billing is in INR with GST invoices, and some vendors host data in India.

Zoho SalesIQFreshchatAiSensyEngati ChatSmatBotGallaboxKommunicate ChatTars

Live chat software reviews in India

App Advisor publishes no user ratings, and live chat reviews rarely mention mobile page speed or lead quality. In a trial, install the widget on a real page, measure load time on mobile data, run the bot on your most common questions, hand off to an agent mid-conversation, and check whether offline leads actually reach your CRM. Judge the tool on those outcomes. How App Advisor rates software.

Live chat software comparison in India

Compare live chat products on widget weight and customisation, proactive chat triggers by page or time on site, chatbot builder and handoff, channels unified (website, WhatsApp, Instagram, Messenger), visitor context and ecommerce integration, routing and queues, canned responses, file sharing, offline lead capture, CRM sync, transcript search, reporting on wait time and missed chats, and data residency.

What live chat software costs in India

Live chat software price in India

Live chat software is typically priced per agent seat per month, with tiers unlocking chatbots, routing and integrations. Some vendors instead charge by number of conversations or bot sessions, and AI-generated answers may be billed per resolution. WhatsApp conversations carry Meta's per-conversation charges, passed through by the provider according to conversation category such as marketing, utility or service.

• Zoho SalesIQ — from ₹0 forever (Free) source
• AiSensy — from ₹1,500 per month (Basic) source
• Gallabox — from ₹2,999 per month (Basic) source
• Zoho SalesIQ Zobot — from ₹0 forever (Free) source

Live chat software subscription cost in India

Total cost depends on agent seats, conversation or bot session limits, WhatsApp conversation charges, AI answer credits, removal of vendor branding from the widget and CRM integrations. Annual billing usually reduces the monthly rate, and GST at 18% applies. Costs can spike during sale events or festive campaigns if pricing is tied to conversation volume rather than seats.

Free plans, free trials and demos

Free live chat software in India

Free live chat plans usually include a website widget, one or a few agents, basic canned replies and limited chat history. Vendor branding stays on the widget. Chatbots, WhatsApp and Instagram channels, routing rules, CRM integrations, analytics and longer transcript retention tend to require paid plans, and concurrent chat limits per agent may be low.

• Zoho SalesIQ — free plan: “FREE ₹ 0 ₹0 Start engaging” source
• Freshchat — free plan: “$0 For up to 10 agents Get started with conversational support Free” source
• AiSensy — free plan: “Free Forever ... A zero-cost plan to claim your free WhatsApp Business API” source
• BotPenguin — free plan: “Yes, BotPenguin’s baby plan is free forever.” source
• Tawk.to — free plan: “Don't remove it, and it is free for life.” source
• Zoho SalesIQ Zobot — free plan: “FREE ₹ 0 ₹0 Start engaging” source

Live chat software free trial in India

Trial lengths as each vendor states them are listed on the free live chat software page.

Live chat software demo in India

Ask to see a bot conversation handed to an agent with context intact, a WhatsApp and website chat from the same person merged into one profile, what agents see about the visitor's page and cart, and how offline leads are delivered. Ask how the widget script affects page speed, and where transcripts containing phone numbers and addresses are stored.

Live chat software by type of business

GST and switching providers

Live chat software with GST support

Live chat subscriptions carry GST at 18%. Ensure the vendor issues a tax invoice with your GSTIN and correct place of supply so input tax credit can be claimed. WhatsApp conversation charges passed through by the vendor should also be invoiced with GST. The chat tool itself plays no role in GST filing, though B2B bots can collect a buyer's GSTIN.

Live chat software alternatives in India

Consider switching when the widget slows your site, bot handoff frustrates customers, or leads are lost between chat and CRM. Export transcripts and contact data first, and plan WhatsApp number migration carefully since the number must move between API providers. Check contract terms, and run old and new widgets briefly on separate pages to compare.

Zoho SalesIQ alternativesFreshchat alternativesAiSensy alternativesEngati Chat alternativesSmatBot alternativesGallabox alternatives

Partner, affiliate and reseller programs

• Zoho — Zoho Affiliate Program (affiliate): 15% Commission on every qualified sale for the first 12 months program page
• Freshworks — Freshworks Partner Programs (partner) program page
• AiSensy — AiSensy Partner (Affiliate Commission Model) (affiliate): Earn 20% Recurring Affiliate Commission on each referral (min payout of ₹999) program page
• Gallabox — Gallabox Affiliate Program (affiliate): 20% commission Earn on every new customer’s first purchase and all future upgrad program page
• Kommunicate — Kommunicate Affiliate Program (affiliate): Earn 20% recurring on every paid referral. Monthly payouts. program page

All verified programs across categories are in the software partner program directory. More India software guides: business software in India.

Live chat software in India: FAQs