Website chat, visitor tracking and chatbots.
Made in IndiaFree plan
Starts at
Free · paid from ₹350/operator/mo · Basic ₹350 billed yearly, ₹500 monthly
AI Tools
Best AI chatbots in India (2027)
AI chatbots answer customer questions using your help centre, documents and product data instead of a decision tree, which is why they resolve a far higher share of conversations than the scripted bots that preceded them. The categories that matter when buying are accuracy controls, handover to a human, and what happens when the bot does not know — a confident wrong answer to a customer is worse than no bot at all.
51 products compared14 made in India21 with a free plan
Top rated here
1Zoho SalesIQ
Website chat, visitor tracking and chatbots.
Free · paid from ₹350/operator/mo · Basic ₹350 billed yearly, ₹500 monthly
Freshchat
Messaging and chatbots for support.
Free · paid from $19/agent/mo · Growth plan, billed annually
AiSensy
WhatsApp Business API platform with broadcasts, chatbots and click-to-WhatsApp ads.
Free plan
Gallabox
WhatsApp shared inbox and no-code chatbots for sales teams.
₹2,399/mo
Tars
Conversational landing page bots.
$499 · per month for Premium; yearly billing advertised at 17% off
View
Messaging and chatbots for support.
Made in IndiaFree plan
Starts at
Free · paid from $19/agent/mo · Growth plan, billed annually
WhatsApp Business API platform with broadcasts, chatbots and click-to-WhatsApp ads.
RecommendedFeaturedTrending
Starts at
Free plan
WhatsApp shared inbox and no-code chatbots for sales teams.
RecommendedFeaturedTrending
Starts at
₹2,399/mo
Conversational landing page bots.
Made in India
Starts at
$499 · per month for Premium; yearly billing advertised at 17% off
WhatsApp commerce and support for Shopify brands.
TrendingMade in India
Starts at
$49.99/month · Starter plan, plus usage and Meta fees
Conversational AI for enterprises.
RecommendedAI poweredMade in India
Starts at
On request
Enterprise customer support platform built in Bengaluru.
Made in IndiaEnterprise ready
Starts at
Custom quote · Agent-based, interaction-based or hybrid pricing
WhatsApp-first CRM with shared inbox and broadcasts.
Made in India
Starts at
₹2,500/mo
AI chatbot and live chat with WhatsApp.
AI poweredMade in India
Starts at
₹3,300/mo
No-code chatbot builder built in Ahmedabad.
Made in IndiaFree plan
Starts at
Free plan
Enterprise conversational AI across chat and voice, built in Bengaluru.
RecommendedAI poweredMade in India
Starts at
Free plan · then $0.99/resolution (USD)
Employee-facing AI assistant built in Gurugram.
AI poweredMade in India
Starts at
On request
AI agents powered by LLMs for marketing, sales and customer support across web, WhatsApp, email and voice.
AI poweredMade in India
Starts at
On request
Free live chat.
Free
Starts at
Free
AI-first customer service platform.
AI powered
Starts at
₹2,400/mo
WhatsApp team inbox and automation with a large Indian customer base.
RecommendedAI poweredTrending
Starts at
₹2,499/mo
Chat and helpdesk for startups.
Free plan
Starts at
Free plan
Live chat and AI chatbots.
AI poweredFree plan
Starts at
Free plan
Helpdesk for e-commerce brands.
Starts at
₹800/mo
Open-source bot platform.
Free planOpen source
Starts at
Free plan
Open-source conversational AI.
AI poweredFree planOpen source
Starts at
Free plan
AI chatbot builder for websites to automate support and capture leads
AI poweredNewTrending
Starts at
Free plan
Custom ChatGPT for your website.
NewFree plan
Starts at
Free plan
AI customer service chatbot for Shopify and WooCommerce that resolves order and refund questions
AI poweredFree plan
Starts at
Free plan
AI assistant that connects to business systems to quote prices, check availability and take bookings
AI poweredNewTrending
Starts at
Free plan
AI customer service agent that resolves customer issues and assists sales
AI poweredFree plan
Starts at
Free plan
Chat API.
Free plan
Starts at
Free plan
Build AI customer support agents and deploy them to web, WhatsApp and Slack
AI poweredFree plan
Starts at
Free plan
Conversational AI platform for enterprise chat and voice self-service in banking, insurance and the public sector.
RecommendedAI poweredEnterprise ready
Starts at
On request
Ticketing core of Zendesk.
Starts at
₹1,600/mo
No-code chatbot builder with WhatsApp.
Free plan
Starts at
Free plan
AI agents for customer support that reduce new support tickets.
AI poweredFree plan
Starts at
Free plan
Enterprise unified CXM with large Indian engineering presence.
Enterprise ready
Starts at
On request
AI chatbot builder that trains support and internal assistants on your documents, help centre and website
AI poweredNewTrending
Starts at
Free plan
Conversational AI with Indian founders.
AI powered
Starts at
On request
AI customer service agent built from your website content
AI poweredNewFree plan
Starts at
Free plan
AI-native customer experience platform pairing AI concierge agents with human support staff.
RecommendedAI powered
Starts at
On request
AI customer service automation.
AI powered
Starts at
On request
AI copilot for employees.
AI powered
Starts at
On request
Enterprise conversational AI with Hyderabad R&D.
AI poweredEnterprise ready
Starts at
On request
Platform to build and deploy AI chatbots and agents on websites and messaging channels
AI poweredNewTrending
Starts at
Paid plans
Agentic AI platform that automates IT, HR and customer service requests for enterprises.
AI poweredEnterprise ready
Starts at
On request
AI service desk that resolves employee IT and HR tickets inside Microsoft Teams.
AI powered
Starts at
On request
AI support agents that handle tickets across email, chat, voice and WhatsApp channels.
RecommendedAI powered
Starts at
Paid plans
AI agents that handle customer service conversations for commerce brands.
AI powered
Starts at
Paid plans
AI platform for customer and employee service with chatbots, search and knowledge management.
AI powered
Starts at
On request
AI customer service agents.
AI poweredNew
Starts at
On request
Enterprise customer service AI agents for voice and chat contact centers.
AI poweredEnterprise ready
Starts at
On request
Platform to build and deploy AI agents that answer questions with live data
AI poweredNew
Starts at
On request
Ordered by App Advisor rating. Nothing here is paid placement — see how we rate software.
How to choose ai chatbots
Ask how the bot behaves when it is unsure. Refusing and escalating is a feature; guessing is a liability.
Compare on resolution rate, not conversation count. Vendors price both ways and the cheaper unit is not always the cheaper bill.
If you serve Indian customers, test the bot in Hindi and one regional language with real customer phrasing, including mixed script.
What to look for
- ✓ Trains on your help centre, docs and website
- ✓ Handover to human agents with context
- ✓ Multilingual and Indian-language support
- ✓ WhatsApp, web, app and social channels
- ✓ Answer sources and citation controls
- ✓ Analytics on deflection and unresolved questions
- ✓ CRM and helpdesk integration
- ✓ Per-conversation or per-resolution pricing
Schedule a demo
Let us arrange your demos, free
AI chatbots — frequently asked questions
How much does an AI chatbot cost?+
Indian vendors commonly start around ₹1,500–₹5,000 per month for small volumes, while global platforms typically price per resolution — often $0.50–$1 — or per conversation bundle. Volume, channels and language support drive the real number.
Can an AI chatbot use my own help centre?+
Yes — that is the defining feature of this category. The bot indexes your documentation, website and past tickets and answers from them, ideally with citations back to the source.
Will it hand over to a human?+
Good ones do, with the full conversation attached, on either low confidence or explicit customer request. Check that the handover reaches the helpdesk your team actually uses.
Related categories
Need help choosing?
Get a personalised ai chatbots shortlist
Tell us about your business and we send a shortlist with honest pros and cons, then arrange demos. Free — the vendor invoices you directly.