RecommendedMade in India
Starts at
Free plan
Freshdesk
Verifiedby Freshworks · San Mateo, California · Since 2010
Cloud helpdesk with ticketing, automation and a free tier, built in Chennai.
- Starting price
- From $19/agent/month
- Growth, billed annually
- Free trial / plan
- No free plan advertised
- 14-day Enterprise trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.8
- transparency & India fit
What is Freshdesk?
Freshdesk is Freshworks' customer support helpdesk. It centralises customer queries into a ticketing system, adds a self-service portal and knowledge base, automates repetitive support workflows, and reports on support performance. Freshworks now leads with AI throughout the product: Freddy AI Agent resolves queries automatically, Freddy AI Copilot suggests next steps for agents, and Freddy AI Insights surfaces trends and root causes.
Freshworks sells a separate, pricier omnichannel edition called Freshdesk Omni, which unifies email, chat, phone and messaging (WhatsApp, Facebook Messenger, Instagram, Line, Microsoft Teams and Slack). Freshdesk pricing is per agent per month and is published in USD; Freshworks does not publish an INR price list for it.
What works well
- +Transparent per-agent pricing published openly, with the entry Growth plan at $19/agent/month billed annually
- +Freddy AI Agent sessions are included on plans rather than being wholly locked behind a separate product (500 sessions on Growth)
- +14-day trial gives full Enterprise-plan access, so you can evaluate the top tier before choosing
- +Day passes let occasional agents work without buying a full seat ($2 on Growth, $7 on Pro, $12 on Enterprise)
- +Large integration marketplace including Microsoft Teams, Slack, Atlassian Jira, Google Calendar and Freshsales Suite
- +Indian customers can pick an India (IND) data location at signup
What to watch out for
- −No free-forever plan on the pricing page; the separate Free program is limited to 2 agent seats for 6 months and excludes Freshdesk Omni
- −Big jump from Growth ($19) to Pro ($55) to Enterprise ($89) per agent per month
- −Freddy AI Copilot is a paid add-on at $29/agent/month on top of the plan price
- −The pricing page shows only annual-billing rates; the monthly-billed figures are not printed
- −Pricing is published in USD only, with no INR price list and no India-specific pricing page
- −Omnichannel support (chat, phone, messaging) means moving up to the costlier Freshdesk Omni plans
Best suited for: Support teams that want ticket-based email helpdesk software with published per-agent pricing · Companies wanting to deflect volume with AI agents and a self-service knowledge base · Teams with occasional or part-time agents who suit day passes rather than full seats · Indian businesses that need their support data hosted in an India data region · Organisations already using Jira, Slack, Microsoft Teams or Shopify alongside support
AI analysis of Freshdesk
Analysing Freshdesk — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Freshdesk features
Researched from Freshdesk's official product pages · updated September 2026.
Ticketing and workflows
- Omnichannel ticketing with a unified inbox
- Automated workflows for repetitive processes
- Intelligent routing
- Skill-based routing
- Multiple SLA policies
- Multilingual helpdesk
AI
- Freddy AI Agent for automatic resolution
- Freddy AI Copilot for next-step recommendations
- Freddy AI Insights for trends and root causes
- AI email agents that understand customer intent
- Guided AI rollout with pre-built agents
Self-service
- Customer self-service portal
- Knowledge base
Reporting and analytics
- Analytics
- Custom dashboards
- Benchmark performance against industry standards
Administration and security
- Sandbox
- Audit logs
- IP whitelisting
- Day passes for occasional agents
Freshdesk pricing (USD)
SourceEvery edition as published by the vendor · free trial: 14 days, with access to the Enterprise plan on signup. Prices exclude GST unless stated. Full Freshdesk pricing breakdown
Growth
$19/agent/month
Billed annually
- Freddy AI Agent with 500 sessions included
- Ticketing
- Self-service portal
- Analytics
- Day passes at $2/pass
Pro
$55/agent/month
Billed annually; marked Most popular
- Everything in Growth
- Multilingual helpdesk
- Custom dashboards
- Intelligent routing
- Multiple SLA policies
- Day passes at $7/pass
Enterprise
$89/agent/month
Billed annually
- Everything in Pro
- Freddy AI Insights
- Skill-based routing
- Sandbox
- Audit logs
- IP whitelisting
- Day passes at $12/pass
Other pricing options & add-ons
- • The pricing page prints annual-billing rates only; monthly-billed figures are not shown, though a monthly toggle exists alongside a 'Save 20%' annual option.
- • No free plan appears on the pricing page. Freshworks' support documentation describes a separate Free program of 2 agent seats for 6 months that 'applies only to Freshdesk customers and not available in Freshdesk Omni'.
- • Freshworks support documentation lists monthly, annual, quarterly and half-yearly subscription options.
- • Prices are published in USD. No INR price list or India-specific pricing page is published; GST treatment is not stated.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
Integrations
- Microsoft Teams
- Slack
- Atlassian Jira
- Google Calendar
- Freshsales Suite
- Shopify
- Salesforce
- HubSpot
- Stripe
- Facebook Messenger
- Line
Security & compliance
- Freshworks Trust Center lists ISO/IEC 27001:2022, ISO/IEC 27701:2019 and SOC 3, with SOC 1 Type 2 and SOC 2 Type 2 available on request
- Also listed: Cyber Essentials, Cyber Essentials Plus, TX-RAMP, CSA STAR Level 1, CCPA, and the EU-US, Swiss-US and UK Extension Data Privacy Frameworks
- A Data Processing Agreement is published
- Data centre regions are US, EEA, UAE, IND and AU, with the preferred data location chosen at signup
- Enterprise plan adds IP whitelisting and audit logs
For Indian businesses
- An India (IND) data centre region is available, and Freshworks states you choose your preferred data location when you sign up
- Freshworks' India entity is Freshworks Technologies Private Limited, registered at Global Infocity Park, MGR Salai, Perungudi, Chennai 600096, Tamil Nadu
- Freshworks says its roots were established in Chennai and that Chennai is one of its major technical and sales operations, alongside Bengaluru and Hyderabad
- Pricing is published in USD only; no INR price list or India pricing page exists, and GST treatment is not stated
Support, resources & partner network
Support & learning
- 14-day free trial with access to the Enterprise plan on signup
- Self-service documentation and support portal at support.freshdesk.com
- Support contactable at support@freshdesk.com, including for data-region migration requests
- Billing queries handled by Freshworks billing support
Trust, compliance & who uses Freshdesk
Customers named by the vendor
iPostal1Ryan SpecialtyWoolacombe BayHobbycraftForbesBridgestonePepsiCo
Is Freshdesk the best choice for you?
Best choice if you are…
- Support teams that want ticket-based email helpdesk software with published per-agent pricing
- Companies wanting to deflect volume with AI agents and a self-service knowledge base
- Teams with occasional or part-time agents who suit day passes rather than full seats
- Indian businesses that need their support data hosted in an India data region
- Organisations already using Jira, Slack, Microsoft Teams or Shopify alongside support
Look elsewhere if you are…
- Teams needing true omnichannel voice, chat and messaging in one plan — that is Freshdesk Omni, priced from $29/agent/month
- IT service desks needing ITSM, assets and a CMDB — compare Freshservice
- Buyers who need an INR-denominated, GST-inclusive quote off the website
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (11) · updated September 2026
- https://www.freshworks.com/freshdesk/
- https://www.freshworks.com/freshdesk/pricing/
- https://www.freshworks.com/freshdesk/omni/
- https://www.freshworks.com/freshdesk/omni/pricing/
- https://www.freshworks.com/apps/freshdesk/
- https://www.freshworks.com/privacy/
- https://www.freshworks.com/press-releases/freshworks-bangalore-office/
- https://www.freshworks.com/press-releases/freshworks-hyderabad-office/
- https://trust.freshworks.com/
- https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans
- https://support.freshdesk.com/support/solutions/articles/235810-where-is-your-data-servers-located-
Freshdesk screenshots
Freshdesk video
Freshdesk Advanced Ticketing Management | Freshdesk Explained Series
Specifications
- Category
- Helpdesk software, Workflow automation & integration
- Vendor
- Freshworks
- Headquarters
- San Mateo, California
- Founded
- 2010
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- Yes
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Compare all Freshdesk alternatives with pricing →Freshdesk — frequently asked questions
What is Freshdesk?+
Freshdesk is Freshworks' customer support helpdesk software. It turns customer queries into tickets, adds a self-service portal and knowledge base, automates support workflows and reports on performance, with Freddy AI agents that can resolve queries automatically.
What is Freshdesk pricing?+
Freshdesk has three published plans: Growth at $19/agent/month, Pro at $55/agent/month and Enterprise at $89/agent/month, all billed annually. The separate Freshdesk Omni edition is $29, $79 and $119 per agent per month.
Is Freshdesk free?+
There is no free-forever plan on the Freshdesk pricing page. Freshworks' support documentation describes a Free program limited to 2 agent seats for 6 months, which applies only to Freshdesk and is not available in Freshdesk Omni. Everyone gets a 14-day trial with full Enterprise access at signup.
Does Freshdesk have a free trial?+
Yes. When you sign up you instantly get access to the Enterprise plan for 14 days.
What is Freshdesk pricing in India / in rupees?+
Freshworks does not publish an INR price list or an India pricing page for Freshdesk. The pricing page shows USD rates, and GST treatment is not stated, so Indian buyers should confirm billing currency with Freshworks.
Is Freshdesk based in Chennai?+
Freshworks, which makes Freshdesk, says its roots were established in Chennai and lists Chennai among its major technical and sales operations alongside Bengaluru and Hyderabad. Its India entity, Freshworks Technologies Private Limited, is registered at Global Infocity Park, MGR Salai, Perungudi, Chennai 600096. Freshworks Inc. was founded in October 2010 and its headquarters are in California.
Can Indian customers keep their Freshdesk data in India?+
Yes. Freshworks lists US, EEA, UAE, IND and AU data centre regions, and says you choose your preferred data location when you sign up.
How much does Freddy AI cost on Freshdesk?+
Freddy AI Copilot is $29/agent/month. Extra Freddy AI Agent sessions are $49 per 100 sessions; the Growth plan includes 500 sessions.
What is the difference between Freshdesk and Freshdesk Omni?+
Freshdesk Omni is the omnichannel edition, unifying email, chat, phone and messaging including WhatsApp, Facebook Messenger, Instagram, Line, Microsoft Teams and Slack. It is priced separately from $29/agent/month billed annually.
What is Freshdesk?+
Freshdesk is helpdesk software by Freshworks, an Indian company from San Mateo. Cloud helpdesk with ticketing, automation and a free tier, built in Chennai.
How much does Freshdesk cost?+
Freshdesk has a free plan. Check the vendor's pricing page for current plans.
Does Freshdesk offer a free trial or free plan?+
Yes — Freshdesk offers a free plan you can start with.
Is Freshdesk made in India?+
Yes. Freshdesk is built by Freshworks, headquartered in San Mateo, California.
Who is Freshdesk best suited for?+
Freshdesk suits startup, small business, smb buyers looking for helpdesk software with workflow automation & integration.
What are the best alternatives to Freshdesk?+
Popular alternatives in helpdesk software include Zoho Desk, Freshservice, Hiver. Use App Advisor's compare tool to see them side by side.
How is Freshdesk deployed?+
Freshdesk is available as a cloud (SaaS) product, with web access.
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About Freshworks
Freshworks · San Mateo, California · Founded 2010 · 16 products in our catalogue · Indian company
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