Surveys with CRM integration.
Made in IndiaFree plan
Starts at
Free · paid from ₹416/mo · Basic ₹416/month, yearly billing only
Sales & Marketing
Best Survey & customer feedback tools in India (2027)
Survey and feedback tools collect NPS, CSAT, employee engagement and market research responses, and route them to the teams who can act. Forms tools overlap here; the distinction is analysis and closed-loop follow-up.
141 products compared9 made in India44 with a free plan
Top rated here
1Zoho Survey
Surveys with CRM integration.
Free · paid from ₹416/mo · Basic ₹416/month, yearly billing only
Google Forms
Free forms and surveys.
Free
SurveySparrow
Conversational surveys and NPS built in Chennai.
Free plan · paid plans by quote · Free plan with limits; Basic, Starter and Business bi…
SurveyMonkey
Online surveys and market research.
Free plan
Microsoft Forms
Forms and quizzes in Microsoft 365.
Free
View
Conversational surveys and NPS built in Chennai.
Made in IndiaFree plan
Starts at
Free plan · paid plans by quote · Free plan with limits; Basic, Starter and Business bi…
Feedback surveys with WhatsApp and kiosk modes, built in India.
Made in India
Starts at
Custom quote · Priced by response volume
Collects text, video and audio testimonials with one link and embeds them as walls on a website.
Made in IndiaFree plan
Starts at
Free plan
Feedback collection for restaurants and retail.
Made in IndiaFree plan
Starts at
Free plan
Online reputation management platform for review monitoring, replies, review generation and listings for multi-location businesses.
Made in India
Starts at
On request
Customer feedback platform for NPS, CSAT and CES surveys with AI-enabled text analytics.
AI poweredMade in India
Starts at
Paid plans
AI customer experience analytics built in Bengaluru.
AI poweredMade in India
Starts at
On request
In-app engagement platform that helps businesses run personalised campaigns to boost user retention and engagement.
Made in IndiaMobile app
Starts at
On request
Free forms and surveys.
RecommendedFree
Starts at
Free
Online surveys and market research.
RecommendedFree plan
Starts at
Free plan
Forms and quizzes in Microsoft 365.
Free
Starts at
Free
Conversational forms and surveys.
RecommendedFree plan
Starts at
Free plan
Survey and research platform with large India team.
Free plan
Starts at
Free plan
Online forms with payments and apps.
Free plan
Starts at
Free plan
NPS and CSAT surveys.
Free plan
Starts at
Free plan
On-site surveys.
Free plan
Starts at
Free plan
Customer feedback surveys.
Free plan
Starts at
Free plan
Forms and surveys.
Free plan
Starts at
Free plan
Online form builder.
Free plan
Starts at
Free plan
Enterprise survey software.
Starts at
₹4,000/mo
Online forms with logic and payments.
Free plan
Starts at
Free plan
Review collection platform.
Free plan
Starts at
Free plan
Forms and workflow automation.
Starts at
₹4,000/mo
Free customer reviews on Google.
Free
Starts at
Free
NPS and customer experience.
Starts at
₹4,000/mo
Free form builder.
Free plan
Starts at
Free plan
Online forms and surveys.
Starts at
₹2,000/mo
Reviews and UGC for e-commerce.
Free plan
Starts at
Free plan
Powerful forms builder.
NewFree plan
Starts at
Free plan
Product reviews app for Shopify.
Free planMobile app
Starts at
Free plan
Forms and payments.
Starts at
₹2,000/mo
CSAT, CES and NPS.
Starts at
₹4,000/mo
Reviews and loyalty for e-commerce.
Free plan
Starts at
Free plan
Collects, analyses and showcases customer feedback, reviews and testimonials as social proof.
Free plan
Starts at
Free plan
Builds embeddable website widgets from reviews, social posts and user-generated content.
Free plan
Starts at
Free plan
Open-source survey software, free to self-host or used as a paid cloud service.
Free planOpen source
Starts at
₹779/mo
Reviews, messaging and payments for local businesses.
Starts at
₹25,000/mo
Reviews collection and display.
Starts at
₹4,000/mo
Library of website widgets including review, testimonial and social feed widgets for business sites.
Free plan
Starts at
Free plan
Collects, manages and shares customer testimonials on websites.
Free plan
Starts at
Free plan
Design surveys and preference tests.
Free plan
Starts at
Free plan
Enterprise experience management.
Enterprise ready
Starts at
On request
Enterprise customer and employee experience.
Enterprise ready
Starts at
On request
Collects customer feedback through in-app NPS and customer surveys.
Free planMobile app
Starts at
Free plan
Interactive demo platform for creating product demos and step-by-step guides that can be embedded and shared.
Free plan
Starts at
Free plan
Feature request boards.
Free plan
Starts at
Free plan
Review management for agencies.
Starts at
₹8,000/mo
In-product surveys and replays.
Free plan
Starts at
Free plan
Builder for quizzes, polls and surveys used to collect audience and customer responses.
Free plan
Starts at
Free plan
Ordered by App Advisor rating. Nothing here is paid placement — see how we rate software.
How to choose survey & customer feedback tools
Decide whether you need forms or a feedback programme; Google Forms and Typeform cover forms, whereas NPS programmes need distribution and follow-up.
Check WhatsApp and SMS distribution — email response rates in India are low.
Look for vernacular survey support if your customers are not English-first.
What to look for
- ✓ Survey builder with logic
- ✓ NPS, CSAT and CES templates
- ✓ Multi-channel distribution (email, WhatsApp, SMS, QR)
- ✓ Employee engagement pulses
- ✓ Text analytics and sentiment
- ✓ Review generation for Google and marketplaces
- ✓ Closed-loop ticketing
- ✓ Dashboards and benchmarks
Schedule a demo
Let us arrange your demos, free
Survey & customer feedback tools — frequently asked questions
What is a good NPS score?+
Above 30 is solid for most industries; above 50 is excellent. Trends over time matter more than the absolute number.
Survey & customer feedback tools by industry
Survey & customer feedback tools — popular searches
Related categories
Need help choosing?
Get a personalised survey & customer feedback tools shortlist
Tell us about your business and we send a shortlist with honest pros and cons, then arrange demos. Free — the vendor invoices you directly.