Surveys with CRM integration.
Made in IndiaFree plan
Starts at
Free plan
Sales & Marketing
Best Survey & customer feedback tools in India (2026)
Survey and feedback tools collect NPS, CSAT, employee engagement and market research responses, and route them to the teams who can act. Forms tools overlap here; the distinction is analysis and closed-loop follow-up.
59 products compared5 made in India31 with a free plan
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Free forms and surveys.
RecommendedFree
Starts at
Free
Conversational surveys and NPS built in Chennai.
Made in IndiaFree plan
Starts at
Free plan
Online surveys and market research.
RecommendedFree plan
Starts at
Free plan
Forms and quizzes in Microsoft 365.
Free
Starts at
Free
Feedback surveys with WhatsApp and kiosk modes, built in India.
Made in India
Starts at
₹2,000/mo
Conversational forms and surveys.
RecommendedFree plan
Starts at
Free plan
Survey and research platform with large India team.
Free plan
Starts at
Free plan
Online forms with payments and apps.
Free plan
Starts at
Free plan
NPS and CSAT surveys.
Free plan
Starts at
Free plan
On-site surveys.
Free plan
Starts at
Free plan
Customer feedback surveys.
Free plan
Starts at
Free plan
Forms and surveys.
Free plan
Starts at
Free plan
Online form builder.
Free plan
Starts at
Free plan
Feedback collection for restaurants and retail.
Made in IndiaFree plan
Starts at
Free plan
Enterprise survey software.
Starts at
₹4,000/mo
Online forms with logic and payments.
Free plan
Starts at
Free plan
Review collection platform.
Free plan
Starts at
Free plan
Forms and workflow automation.
Starts at
₹4,000/mo
Free customer reviews on Google.
Free
Starts at
Free
NPS and customer experience.
Starts at
₹4,000/mo
Free form builder.
Free plan
Starts at
Free plan
Online forms and surveys.
Starts at
₹2,000/mo
Reviews and UGC for e-commerce.
Free plan
Starts at
Free plan
Ordered by App Advisor rating. Nothing here is paid placement — see how we rate software.
How to choose survey & customer feedback tools
Decide whether you need forms or a feedback programme; Google Forms and Typeform cover forms, whereas NPS programmes need distribution and follow-up.
Check WhatsApp and SMS distribution — email response rates in India are low.
Look for vernacular survey support if your customers are not English-first.
What to look for
- ✓ Survey builder with logic
- ✓ NPS, CSAT and CES templates
- ✓ Multi-channel distribution (email, WhatsApp, SMS, QR)
- ✓ Employee engagement pulses
- ✓ Text analytics and sentiment
- ✓ Review generation for Google and marketplaces
- ✓ Closed-loop ticketing
- ✓ Dashboards and benchmarks
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Survey & customer feedback tools — frequently asked questions
What is a good NPS score?+
Above 30 is solid for most industries; above 50 is excellent. Trends over time matter more than the absolute number.
Survey & customer feedback tools by industry
Survey & customer feedback tools — popular searches
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