Head to head · Contact center & cloud telephony
Kaleyra Contact Center vs Sarv
Pricing, features, India readiness and rating compared. Kaleyra Contact Center rates highest.
| Compare | Kaleyra Contact Center | Sarv |
|---|---|---|
| Category | Contact center & cloud telephony | Contact center & cloud telephony |
| Vendor | Kaleyra | Sarv |
| Headquarters | Milan, Italy | Gurugram, Haryana |
| Made in India | No | Yes |
| Starting price | On request | On request |
| Free plan | No | Yes |
| Free trial | No | Yes |
| Published pricing | No | Yes |
| Deployment | cloud | cloud |
| Mobile apps | No | No |
| Founded | 1999 | 2011 |
| Best for | Mid-market, Enterprise | Startup, Small business, SMB |
| App Advisor rating | 4.5 / 5 | 4.5 / 5 |
Kaleyra Contact Center: pros & cons
- +27 years in business — a mature, stable product
- −Pricing is not published — expect a sales conversation before you see costs
- −No permanently free plan
- −Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit
Key features
- IVR and ACD routing
- Virtual and toll-free numbers
- Predictive and progressive diallers
- Call recording and QA
- Omnichannel agent desktop
- CRM screen-pop
Sarv: pros & cons
- +Free plan available to evaluate at zero cost
- +Built in India with GST-ready workflows and local support hours
- +15 years in business — a mature, stable product
- +Covers more than one software category, reducing the number of tools you run
- −Feature depth for your specific workflow should still be verified in a demo
Key features
- IVR and ACD routing
- Virtual and toll-free numbers
- Predictive and progressive diallers
- Call recording and QA
- Omnichannel agent desktop
- CRM screen-pop
Get an instant demo
See Kaleyra Contact Center live, with an App Advisor discount
Frequently asked questions
Which is better, Kaleyra Contact Center or Sarv?+
Kaleyra Contact Center scores higher on App Advisor's rating (4.5/5) for pricing transparency, India readiness and maturity. Sarv has a free plan, which matters if you want to try before paying. The right choice depends on your workflow — request demos of both.
Is Kaleyra Contact Center cheaper than Sarv?+
Kaleyra Contact Center starts at On request and Sarv at On request. One of them does not publish pricing, so ask for a written quote before comparing.
Can I switch from Kaleyra Contact Center to Sarv?+
Most contact center & cloud telephony products import CSV or Excel data; check whether historical records, attachments and integrations move too before you switch.