Sales CRM with deep customisation and a very large integration ecosystem.
RecommendedFeaturedMade in India
Starts at
₹800/mo
Sales & Marketing · CRM software
Best CRM with WhatsApp Integration (2026)
For most Indian businesses, WhatsApp is where customers actually expect to talk — not email, and often not even a phone call. A CRM with real WhatsApp integration means every message sent or received is logged automatically against the right lead or customer, instead of living only in someone's personal phone where it disappears when they leave the company.
410 products compared283 made in India82 with a free planfrom ₹100/mo
CRM with WhatsApp Integration products
View
Sales CRM with built-in phone, email and chat.
RecommendedFeaturedMade in India
Starts at
₹750/mo
Sales execution CRM built for high-volume inside-sales teams.
RecommendedFeaturedMade in India
Starts at
₹2,500/mo
Open-source-rooted CRM with sales, support and marketing, built in Bengaluru.
Made in IndiaFree planOpen source
Starts at
Free plan
Flat-fee Indian CRM with unlimited users instead of per-seat pricing.
TrendingMade in IndiaFree plan
Starts at
Free plan
Pipeline-centric CRM for very small businesses from Zoho.
Made in IndiaFree plan
Starts at
Free plan
Free CRM that scales into a paid sales, marketing and service suite.
FeaturedFree plan
Starts at
Free plan
Enterprise sales CRM with the deepest customisation and partner ecosystem.
FeaturedFree plan
Starts at
Free plan
Cloud CRM for SMEs with lead, quotation and service tracking.
Made in India
Starts at
₹1,000/mo
Sales and marketing CRM bundle from Freshworks.
Made in IndiaFree plan
Starts at
₹1,300/mo
RevOps CRM with telephony and marketing for Indian SMBs.
Made in India
Starts at
₹199/mo
Sales CRM with lead capture from IndiaMART and Justdial.
Made in India
Starts at
₹700/mo
Real-estate configured edition of Zoho CRM.
Made in IndiaFree plan
Starts at
₹800/mo
Open-source CRM you can start with one free app.
Free planMobile appOpen source
Starts at
Free plan
Mobile app for Zoho CRM with call logging and check-ins.
Made in IndiaFree planMobile app
Starts at
Free plan
Free CRM with tasks, chat and website builder.
Free plan
Starts at
Free plan
Unified customer experience suite from Zoho.
Made in India
Starts at
₹3,400/mo
Open-source CRM forked from SugarCRM.
FreeOpen source
Starts at
Free
Sales, marketing and service CRM with free tier.
Free plan
Starts at
Free plan
Lead and pipeline management for Indian SMBs.
Made in IndiaFree plan
Starts at
Free plan
Simple CRM for small businesses.
Free plan
Starts at
Free plan
Customisable CRM for SMBs with sales automation.
Made in India
Starts at
₹1,200/mo
CRM with sales intelligence and email marketing.
Made in India
Starts at
₹1,200/mo
Cloud CRM for sales and service teams.
Made in IndiaBest value
Starts at
₹500/mo
See all 249 crm software products
The growth case is continuity and speed: follow-ups don't get lost when a salesperson is on leave or exits, and a manager can finally see WhatsApp response times and conversion by channel instead of it being a black box.
What is CRM with WhatsApp integration?
It's CRM software connected to WhatsApp Business API (or, less robustly, WhatsApp Business App) so messages sent and received show up inside the CRM against the right contact, alongside calls and emails. The depth of integration varies a lot — from simple message logging to full two-way chat inside the CRM interface.
Before shortlisting, it helps to write down the two or three specific problems you're trying to fix — slow follow-ups, lost quotes, unclear reporting — since that list is a better filter than any generic feature comparison of crm with whatsapp integration tools.
Key features to look for
- Two-way messaging inside the CRM – send and receive WhatsApp without switching to a phone.
- Automatic message logging – every message tied to the correct lead/customer record.
- Template message support – for approved broadcast or notification messages via WhatsApp Business API.
- Team inbox with assignment – so WhatsApp leads route to the right person, not one shared phone.
- Consent and opt-out handling – to stay compliant with messaging rules and avoid being blocked by WhatsApp.
- Reporting on WhatsApp response time and conversion – to know if this channel is actually converting.
- Multi-agent access to one WhatsApp number – so the whole team can use a single business number properly.
None of these features matter if the team won't actually use the tool day to day, so weigh ease of adoption as heavily as the feature checklist itself when comparing crm with whatsapp integration options.
What Indian businesses should check
Check whether the integration uses the official WhatsApp Business API (more reliable, supports multiple agents cleanly) versus unofficial workarounds (risk of the number being banned by WhatsApp). Ask about setup time and cost for WhatsApp Business API verification, since this can take longer than the CRM setup itself.
Also check template message approval — WhatsApp requires certain message types to be pre-approved, and vendors differ in how smoothly they handle this process for you.
How to choose (and what to ask in a demo)
Ask directly whether the integration is via official WhatsApp Business API or an unofficial method, since this affects reliability and risk to your business number. Ask to see how a WhatsApp conversation looks inside the CRM — is it a genuinely usable two-way chat, or just a log of messages sent elsewhere?
Ask how many agents can use one WhatsApp number simultaneously and how conversations get routed between them, since this is where cheaper or unofficial integrations often fall short.
It's also worth checking what happens if WhatsApp itself changes its API policies, since businesses have occasionally had to adjust their setup on short notice when Meta updates its rules.
At a glance
BudgetEntry pricing starts at ₹100/month in this list.
India fit283 of 410 are built in India, with GST and rupee billing handled natively.
Try before you buy82 products have a free plan you can run a real month on.
Get an instant demo
Let us arrange your demos, free
CRM with WhatsApp Integration — frequently asked questions
Is WhatsApp CRM integration official or does it use a workaround?+
Reputable CRMs integrate via the official WhatsApp Business API; some cheaper tools use unofficial methods that carry a real risk of your WhatsApp number being banned. Always confirm which method a vendor uses.
How long does WhatsApp Business API setup take for a CRM?+
Verification and approval can take anywhere from a few days to a couple of weeks, depending on the vendor's process and how quickly your business documents are verified.
Can multiple team members reply from one WhatsApp number through a CRM?+
Yes, this is one of the main reasons businesses integrate WhatsApp with a CRM — official API integration allows multiple agents to handle conversations from a single business number with proper routing.
Does WhatsApp integration in a CRM cost extra?+
Often yes — beyond the CRM's own pricing, WhatsApp Business API usage is typically billed per conversation by Meta, so factor in that separate cost.
Can I send bulk WhatsApp messages through a CRM?+
Only using approved template messages under WhatsApp Business API rules; unsolicited bulk messaging outside these rules risks your number being blocked.
Related searches
CRM Software for Indian BusinessesCRM Software with AI-Powered Agentic AICRM Software for SMEs in IndiaB2B CRM SoftwareEnterprise CRM SoftwareSales Pipeline Management SoftwareCustomer Intelligence SoftwareCustomer Journey Management SoftwareCustomer management softwareSales management softwareCRM software IndiaCloud CRM software
Need help choosing?
Get a personalised CRM with WhatsApp Integration shortlist
Tell us about your business and we send a shortlist with honest pros and cons, then arrange demos. Free — the vendor invoices you directly.