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Starts at
₹800/mo
Zoho Bigin
by Zoho Corporation · Chennai, Tamil Nadu · Since 1996
Pipeline-centric CRM for very small businesses from Zoho.
- Starting price
- Free · paid from ₹400/user/mo
- Express ₹400/user/month billed annually, plus GST
- Free trial / plan
- Free plan
- 1 user, 500 records, 1 pipeline; 15-day trial of paid plans
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.7
- transparency & India fit
What is Zoho Bigin?
Bigin is Zoho's pipeline-first CRM for very small teams: a trading firm with three salespeople, a coaching institute tracking admissions, or a service agency that has outgrown a WhatsApp group and an Excel sheet. It is built around visual team pipelines rather than the module-heavy setup of Zoho CRM, so most owners can get a usable pipeline running in an afternoon. Zoho is a Chennai-founded company, and Bigin sits alongside Zoho Books, Zoho Invoice and the rest of the Zoho stack.
Bigin does the basics well. Every paid plan includes email and WhatsApp integration, built-in cloud telephony, payment links, booking pages and mobile apps for Android and iOS. Premier adds stage transition rules, lookup and formula fields, multi-currency, duplicate cleanup and Zia AI features such as record summaries and an email reply assistant, with 1,000 AI credits a month. Bigin 360 raises the ceilings to 15 pipelines, one million records and 100 automation rules, and adds File Cabinet storage and Email-In aliases.
The limits are where you feel the trade-off. The Free plan is a single user with 500 records, one pipeline and three automations, which is fine for testing but not for a team. Express caps you at three pipelines and 30 automations, and anything like territory management, approval processes or deep reporting means moving to Zoho CRM. Analytics beyond the built-in dashboards relies on Zoho Analytics.
Zoho's own India pricing note lists Express at ₹400, Premier at ₹720 and Bigin 360 at ₹1,080 per user per month when billed annually, against US$7, US$12 and US$18 on the global page. Monthly billing costs more, and buying inside the iOS app is pricier still (Express at ₹649 per user per month). The global pricing page carries two conflicting tax lines, one saying prices include local taxes and another saying GST is added, so confirm the GST treatment with Zoho before you budget. Zoho offers a 15-day trial with no card, after which the account drops to Free instead of charging you. For a five-person team on annual Express, budget about ₹24,000 a year before GST.
What works well
- +Express costs about ₹400 per user per month on annual billing, among the cheapest paid CRMs from a known vendor
- +WhatsApp, email and built-in telephony are included from the Express plan, not sold as add-ons
- +Paid plans have no user cap, so you can add salespeople without changing edition
- +The 15-day trial needs no card and falls back to Free instead of billing you
- +Native links to Zoho Books and Zoho Invoice suit Indian firms that already raise GST invoices in Zoho
- +Android and iOS apps are well rated, with 4.8 stars from 657 ratings on the Indian App Store
- +MCP support lets teams connect Bigin to AI assistants such as ChatGPT and Claude
What to watch out for
- −Free plan allows only one user, 500 records and a single pipeline
- −Express limits you to three pipelines and 30 automations, which busy teams hit quickly
- −Approval workflows, territories and advanced reporting need a move to full Zoho CRM
- −Zia AI features start at Premier and several are still marked early access
- −Buying through the iOS app costs noticeably more than buying on the website
- −No native IndiaMART or Tally connector is documented; those need Zapier or similar tools
Best suited for: Indian micro and small businesses with 1 to 20 salespeople moving off spreadsheets · Teams that sell over WhatsApp and phone and want both logged against the deal · Businesses already on Zoho Books or Zoho Invoice · Service firms that need booking pages and payment links attached to the pipeline
Zoho Bigin at a glance
Analysing Zoho Bigin — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Zoho Bigin features
Researched from Zoho Bigin's official product pages · updated October 2026.
Pipelines and deals
- Team pipelines
- Connected pipelines across teams
- Stage transition rules
- Products and no-code product catalogue with orders and payments
- Task management
Communication
- Built-in cloud telephony
- WhatsApp integration
- Email association and insights
- Mass email campaigns
- Zoho Meeting, Teams and Zoom meetings
Automation and AI
- Workflow automation
- Sequences for multi-step follow-ups
- Email-In topping
- Zia record summaries and email reply assistant
- Zia agents for cross-sell and deal-loss analysis
Customisation and data
- Custom fields and modules
- Tags, notes and sheet view
- Multi-currency
- Duplicate management and data enrichment
- Import and export
Admin and analytics
- Roles and profiles
- Audit logs
- Customisable dashboards
- Zoho Analytics integration
- SSO and OneAuth MFA
AI capabilities
- Zia writing and email reply assistant
- Record summaries
- Cross-sell and churn analysis agents
- MCP server for connecting ChatGPT and Claude
Zoho Bigin pricing (INR)
SourceEvery edition as published by the vendor · free trial: 15 days, no credit card; account moves to Free afterwards. Prices exclude GST unless stated. Full Zoho Bigin pricing breakdown
Free
₹0
Forever free, 1 user
- 500 records and one pipeline
- 3 automations
- Built-in phone and standard dashboards
- Mobile apps and developer APIs
Express
₹400 /user/month
Billed annually (US$7 annual / US$9 monthly on global page)
- 3 team pipelines and 50,000 records
- Email and WhatsApp integration
- 30 automations and mass email
- Payment links, QuickBooks and Zoho Books integration
Premier
₹720 /user/month
Billed annually (US$12 annual / US$15 monthly on global page)
- 5 pipelines and 100,000 records
- 50 advanced automations and stage transition rules
- Multi-currency, lookup and formula fields
- Zia AI features with 1,000 AI credits a month
Bigin 360
₹1,080 /user/month
Billed annually (US$18 annual / US$21 monthly on global page)
- 15 pipelines and 1 million records
- 100 automation rules
- Email-In with 5 aliases and 5 GB File Cabinet
- 1,000 mass mails a day and 3,000 AI credits a month
- • India rupee rates come from Zoho's India pricing note and are annual-billing prices; monthly billing costs more.
- • Bigin's pricing page states both that prices include local taxes and that GST is charged extra; confirm with sales@bigin.com.
- • Yearly billing saves up to 35% per the pricing page.
- • In-app purchase on iOS in India is higher: Express ₹649 and Premier ₹1,049 per user per month.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
Integrations
- Gmail add-on
- Zoho Books
- Zoho Invoice
- QuickBooks
- Zoho Flow
- Zapier
- Zoho Analytics
- Zoho Writer
- Zoho Meeting
- Microsoft Teams
- Zoom
- X (Twitter)
- ChatGPT and Claude via MCP
Security & compliance
- Roles, profiles and audit logs
- Single sign-on
- Multi-factor authentication through Zoho OneAuth
- GDPR and HIPAA feature support listed on the features page
For Indian businesses
- Zoho publishes India prices for Bigin: Express ₹400, Premier ₹720 and Bigin 360 ₹1,080 per user per month, billed annually.
- On the Indian App Store, in-app Express costs ₹649 per user per month and Premier ₹1,049, higher than the web rates.
- The pricing page has conflicting tax lines (one says local taxes are included, another says GST is extra), so ask Zoho to confirm GST on your invoice.
- WhatsApp integration is part of Express and above, which matters for Indian teams that sell over WhatsApp.
- Bigin connects natively to Zoho Books, Zoho's GST-ready accounting app for India.
Mobile apps
Apps for Android and iOS are included on every plan, including Free. The iOS app supports Apple Intelligence writing tools, widgets and Live Activities.
What reviewers say about Zoho Bigin
Scores published on independent review sites — follow the links for the full reviews.
Support, resources & partner network
Support & learning
- 24/5 support listed on the App Store description
- Help centre and community forums at help.zoho.com
Is Zoho Bigin the best choice for you?
Best choice if you are…
- Indian micro and small businesses with 1 to 20 salespeople moving off spreadsheets
- Teams that sell over WhatsApp and phone and want both logged against the deal
- Businesses already on Zoho Books or Zoho Invoice
- Service firms that need booking pages and payment links attached to the pipeline
Look elsewhere if you are…
- Mid-size sales teams needing territories, approvals and forecasting; Zoho CRM fits better
- Businesses relying on IndiaMART lead feeds that want a native connector out of the box
- Teams that need heavy custom reporting without buying Zoho Analytics
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (5) · updated October 2026
- https://www.bigin.com/pricing.html
- https://www.bigin.com/features.html
- https://www.bigin.com/articles/bigin-india-pricing-clarification.html
- https://apps.apple.com/in/app/bigin-by-zoho-crm/id1454212098
- https://help.zoho.com/portal/en-gb/community/topic/introducing-bigin-360-our-new-pricing-edition-with-increased-feature-limits-and-pre-installed-toppings
Zoho Bigin screenshots
Specifications
- Category
- CRM software
- Vendor
- Zoho Corporation
- Headquarters
- Chennai, Tamil Nadu
- Founded
- 1996
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- Yes
More software like Zoho Bigin
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Compare all Zoho Bigin alternatives with pricing →Zoho Bigin — frequently asked questions
How much does Zoho Bigin cost in India?+
Zoho lists Bigin in India at ₹400 per user per month for Express, ₹720 for Premier and ₹1,080 for Bigin 360, all billed annually. Monthly billing costs more, and GST is charged on top. A five-user team on annual Express pays about ₹24,000 a year before tax.
Is Zoho Bigin free?+
Yes, Bigin has a forever-free plan, but it is limited to one user, 500 records, one pipeline and three automations. It also includes mobile apps, built-in phone and standard dashboards. It works for a solo founder testing the idea, but any team of two or more will need Express.
Does Bigin have a free trial?+
Bigin offers a 15-day free trial of the paid plans with no credit card required. When the trial ends, Zoho moves the account to the Free plan instead of charging you automatically, so you can evaluate without risk of a surprise bill.
Is GST included in Bigin pricing?+
Bigin's pricing page is contradictory: one line says prices include local taxes, another says GST is charged in addition. Budget for 18% GST on top of the ₹400, ₹720 or ₹1,080 per user rates until sales@bigin.com confirms otherwise. Zoho issues invoices for its subscriptions, which registered businesses can use for input tax credit.
What is the difference between Bigin and Zoho CRM?+
Bigin is Zoho's simpler, pipeline-centric CRM for small teams, with up to 15 pipelines and capped automations. Zoho CRM is the full platform with territories, approval processes, CPQ, advanced forecasting and deeper customisation, starting at ₹800 per user per month. Start with Bigin if you have fewer than about 20 salespeople and simple processes.
Does Bigin integrate with WhatsApp?+
Yes. Bigin's Express plan and above include WhatsApp integration, so chats can be linked to contacts and deals. Email integration and built-in cloud telephony are also included from Express, which is useful for Indian teams that close most deals over WhatsApp and phone calls.
Does Bigin have a mobile app?+
Bigin has apps for Android and iOS on every plan, including Free. On the Indian App Store the Bigin app is rated 4.8 from 657 ratings. The iOS app supports widgets, Live Activities and Apple Intelligence writing tools, though buying a subscription inside the app costs more than on the web.
Can Bigin connect to Tally or IndiaMART?+
Bigin does not document a native Tally or IndiaMART connector. It does connect natively to Zoho Books and Zoho Invoice, and to thousands of apps through Zoho Flow and Zapier, which is how most Indian users link Tally or lead portals. Test that workflow during the trial.
Is data secure in Zoho Bigin?+
Bigin offers roles and profiles, audit logs, single sign-on and multi-factor authentication through Zoho OneAuth, and lists GDPR and HIPAA feature support. Ask Zoho for its current audit reports if your clients require formal certification evidence before you store their contact data.
How long does it take to set up Bigin?+
A basic Bigin pipeline with stages, imported contacts and email linked can be set up in a day by the owner without a consultant. Adding WhatsApp, telephony, automations and payment links usually takes a week of part-time work for a small team.
What is Zoho Bigin?+
Zoho Bigin is crm software by Zoho Corporation, an Indian company from Chennai. Pipeline-centric CRM for very small businesses from Zoho.
How much does Zoho Bigin cost?+
Zoho Bigin has a free plan. Check the vendor's pricing page for current plans.
Does Zoho Bigin offer a free trial or free plan?+
Yes — Zoho Bigin offers a free plan you can start with.
Is Zoho Bigin made in India?+
Yes. Zoho Bigin is built by Zoho Corporation, headquartered in Chennai, Tamil Nadu.
Who is Zoho Bigin best suited for?+
Zoho Bigin suits startup, small business, smb buyers looking for crm software.
What are the best alternatives to Zoho Bigin?+
Popular alternatives in crm software include Zoho CRM, Freshsales, LeadSquared. Use App Advisor's compare tool to see them side by side.
How is Zoho Bigin deployed?+
Zoho Bigin is available as a cloud (SaaS) product, with web access.
Guides that mention Zoho Bigin
Zoho CRM Pricing in India (2027): Plans in RupeesZoho CRM pricing in India for 2027: Standard ₹800, Professional ₹1,400, Enterprise ₹2,400 per user per month, free edition limits, GST and how to buy.HubSpot vs Zoho CRM: Real Cost in India (2027)HubSpot vs Zoho CRM cost in India: Zoho Professional ₹1,400 per user vs HubSpot Sales Hub $90–$100 plus onboarding, with calling, billing and data checks.How to Integrate WhatsApp API With Your CRMHow to integrate WhatsApp API with your CRM: Meta requirements, three setup routes, costs in INR, the 31 Dec 2026 billing deadline and a one-week plan.CRM Software Under Rs 1,000 a Month (2027)CRM software under Rs 1,000 a month in India: per-user prices for Zoho Bigin, Freshsales, TeleCRM and Cratio, free plans and what flat-fee Kylas costs.
About Zoho Corporation
Zoho Corporation · Chennai, Tamil Nadu · Founded 1996 · 128 products in our catalogue · Indian company
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