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Freshsales Suite
by Freshworks · San Mateo, California · Since 2010
Sales and marketing CRM bundle from Freshworks.
- Starting price
- From $9/user/month
- Growth plan, billed annually
- Free trial / plan
- 21-day free trial
- No free plan listed on the pricing page
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.7
- transparency & India fit
What is Freshsales Suite?
Freshsales is the CRM from Freshworks, the SaaS company Girish Mathrubootham founded in Chennai in October 2010 and took public on Nasdaq in 2021 as the first India-born SaaS firm listed in the US. Freshworks is now headquartered in San Mateo, California, but much of its engineering remains in India. The old Freshsales Suite bundle has been folded into Freshsales itself: the current product now includes marketing lists, web forms, landing pages and a journey builder alongside the sales pipeline.
It suits Indian B2B sales teams of roughly 5 to 200 reps who want built-in phone, email, chat and WhatsApp Business conversations in one record timeline. Freddy AI scores contacts, flags duplicates, spots out-of-office replies and highlights deals to prioritise. The mobile app works offline, logs check-ins at field meetings and syncs Google Maps, which is useful for Indian field sales. Freshdesk customers get a native link between support tickets and deals.
The weak spots are pricing transparency for India and the plan ladder. The public pricing page shows only USD, at $9, $39 and $59 per user per month billed annually; monthly prices are hidden behind a toggle and INR billing is mentioned only in a card-payment note. Sales sequences, territory management and contact scoring need Pro, and custom modules, sandbox and audit logs need Enterprise. Freshworks claims 74,000+ customers across the company, but the marketplace of about 100 CRM apps is far thinner than Zoho's or Salesforce's.
In practice, start the 21-day trial, which gives full access, then pick Growth if you only need a Kanban pipeline with basic workflows. Most growing Indian teams end up on Pro because sequences and lead scoring sit there. Budget for add-ons too: branded documents cost $19 per user per month and the Freddy AI Agent is $49 per 100 sessions after the one-time 500 free sessions.
What works well
- +Phone, email, chat, SMS and WhatsApp Business conversations sit in one contact timeline
- +Marketing journeys, landing pages and web forms are built in without a separate tool
- +Freddy AI contact scoring and deal insights arrive from the Pro plan
- +Mobile app supports offline mode, meeting check-ins and voice notes for field reps
- +21-day trial gives full product access without a credit card upfront
- +Native link with Freshdesk shows sales and support history in one place
- +Data encrypted with AES-256 at rest and TLS 1.2 in transit on AWS
What to watch out for
- −Public pricing page lists only USD prices, with no INR rate card for Indian buyers
- −Sales sequences, territory management and contact scoring are locked to Pro at $39 per user
- −Custom modules, sandbox and audit logs need the $59 Enterprise plan
- −Marketplace has around 100 CRM apps, far fewer than Zoho CRM or Salesforce
- −AI Agent sessions are billed separately at $49 per 100 after the free allowance
- −American Express and Discover cards cannot be used for INR billing
Best suited for: Indian B2B sales teams wanting calling, email and WhatsApp inside the CRM · Companies already running Freshdesk for support · Field sales teams that need offline mobile access and meeting check-ins · SMBs that want basic marketing automation without buying a second product
Freshsales Suite at a glance
Analysing Freshsales Suite — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Freshsales Suite features
Researched from Freshsales Suite's official product pages · updated October 2026.
Communication
- Built-in phone and email
- Website chat
- WhatsApp Business and Apple Business Chat
- SMS
Pipeline management
- Multiple sales pipelines
- Product catalogue
- Sales goals and forecasting
- Rotten deal alerts
Productivity
- Task management
- Auto-assignment rules
- Sales sequences
- Workflows and Slack collaboration
Marketing automation
- Web forms and landing pages
- Marketing lists and segments
- Visual email builder
- Marketing journey builder
Analytics and governance
- Attribution, conversion and win-loss reports
- Custom reports
- Audit logs and custom roles
- Field permissions and record types
AI capabilities
- Freddy lead-generation bot for website chat
- Contact scoring from historical data
- Duplicate detection by name, email or mobile
- Out-of-office detection from incoming emails
- Deal insights to prioritise deals
Freshsales Suite pricing (USD)
SourceEvery edition as published by the vendor · free trial: 21 days with full access; afterwards choose a plan and pay by card or the account is suspended. Prices exclude GST unless stated. Full Freshsales Suite pricing breakdown
Growth
$9 /user/month
Billed annually; annual saves 20% vs monthly
- Kanban pipeline view
- Contact lifecycle stages and custom fields
- Built-in chat, email and phone
- Email templates and basic workflows
Pro
$39 /user/month
Billed annually; annual saves 20% vs monthly
- Everything in Growth
- Contact scoring and deal insights
- Sales sequences and custom sales activities
- Territory management
Enterprise
$59 /user/month
Billed annually; annual saves 20% vs monthly
- Everything in Pro
- Forecasting insights
- Custom modules and sandbox
- Field-level permissions and audit logs
Other pricing options & add-ons
Branded documents
Add-on for any plan
$19 /user/month
Freddy AI Agent
500 free sessions once per account with any paid plan
$49 per 100 sessions
- • Pricing page shows USD only; INR billing exists but INR rates are not published.
- • Monthly billing is available but its prices are not shown in the page text.
- • GST is not mentioned on the pricing page.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
Integrations
- Freshdesk
- Freshsuccess
- Slack
- WhatsApp Business
- Gmail add-on
- Outlook add-on
- Google Maps (mobile)
- Freshworks Marketplace (100+ apps), API and webhooks
Security & compliance
- Hosted on AWS in dedicated virtual private clouds across multiple availability zones
- AES-256 encryption at rest
- HTTPS with TLS 1.2 in transit
- Certifications published on the Freshworks Trust Center
For Indian businesses
- Freshworks was founded in Chennai in October 2010 by Girish Mathrubootham and was the first India-born SaaS company listed on a US exchange.
- Freshworks expanded Indian operations with a Bengaluru office in addition to Chennai.
- INR billing is supported, though American Express and Discover cards are not accepted for INR.
- WhatsApp Business conversations can be handled inside Freshsales, which matters for Indian sales teams.
Trust, compliance & who uses Freshsales Suite
74,000+ (Freshworks company-wide)
Customers
120+
Countries
2010
In business since
Is Freshsales Suite the best choice for you?
Best choice if you are…
- Indian B2B sales teams wanting calling, email and WhatsApp inside the CRM
- Companies already running Freshdesk for support
- Field sales teams that need offline mobile access and meeting check-ins
- SMBs that want basic marketing automation without buying a second product
Look elsewhere if you are…
- Buyers who need published INR pricing and the lowest rupee cost; compare Zoho CRM or LeadSquared
- Enterprises needing a very large integration ecosystem; compare Salesforce Sales Cloud
- Teams wanting a forever-free CRM for more than a few users
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (7) · updated October 2026
- https://www.freshworks.com/crm/pricing/
- https://www.freshworks.com/crm/features/
- https://www.freshworks.com/crm/mobile/
- https://www.freshworks.com/security/
- https://www.freshworks.com/company/about/
- https://www.freshworks.com/press-releases/freshworks-announces-ceo-transition/
- https://www.freshworks.com/press-releases/freshworks-bangalore-office/
Freshsales Suite screenshots
Specifications
- Category
- CRM software
- Vendor
- Freshworks
- Headquarters
- San Mateo, California
- Founded
- 2010
- Pricing model
- Freemium
- Starting price
- ₹1,300/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- Yes
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Freshsales Suite — frequently asked questions
How much does Freshsales cost in India?+
Freshsales lists Growth at $9, Pro at $39 and Enterprise at $59 per user per month, billed annually. The public pricing page shows US dollars only, though Freshworks does bill in INR. Ask Freshworks sales for a rupee quote, and remember monthly billing costs more because annual billing saves 20%.
Does Freshsales charge GST in India?+
The Freshsales pricing page does not mention GST or other taxes. Indian businesses billed in INR should expect GST to be applied on the invoice and should share their GSTIN when subscribing. Confirm the final tax treatment with Freshworks before paying, since the listed dollar prices are shown without any tax note.
Is there a Freshsales free plan or free trial?+
Freshsales offers a 21-day free trial with full access to the CRM. After the trial you must pick a paid plan and pay by card, or the account is suspended. The current pricing page does not list a free plan, so treat Freshsales as a paid CRM starting at $9 per user per month.
What happened to Freshsales Suite?+
Freshworks used to sell Freshsales Suite as a combined sales and marketing CRM. Today the product is sold simply as Freshsales, and its feature list includes marketing lists, segments, web forms, landing pages, a visual email builder and a journey builder. So the suite's marketing tools are now part of Freshsales plans.
Freshsales vs Zoho CRM: which is better for Indian businesses?+
Zoho CRM publishes rupee pricing from Rs 800 per user per month and has a free edition for three users, so it is cheaper and easier to budget. Freshsales stands out for built-in phone, chat and WhatsApp in one timeline and its Freshdesk link. Pick Freshsales if you already use Freshworks tools.
Does Freshsales have a mobile app?+
Yes. The Freshsales mobile app lets reps add records quickly, view the day's schedule, send templated emails, work offline, record voice notes and check in at offline meetings with Google Maps sync. Freshcaller call recordings and notes sync to the desktop app, which suits field sales teams travelling between client sites.
Is Freshsales data secure?+
Freshworks hosts Freshsales on AWS in dedicated virtual private clouds spread across multiple availability zones. Data is encrypted at rest with AES-256 and in transit over HTTPS with TLS 1.2. Freshworks lists its cybersecurity certifications and attestations on its Trust Center at trust.freshworks.com, which buyers can review during procurement.
Is Freshsales an Indian company product?+
Freshsales is made by Freshworks, which Girish Mathrubootham founded in Chennai in 2010. Freshworks is now headquartered in San Mateo, California, and listed on Nasdaq, but it continues to run large operations in Chennai and Bengaluru. Many Indian buyers treat it as an India-born SaaS company.
Which Freshsales plan should a small team choose?+
A small team needing a Kanban pipeline, lifecycle stages, email templates and basic workflows can start on Freshsales Growth at $9 per user per month billed annually. Move to Pro at $39 when you need sales sequences, contact scoring, deal insights or territory management. Enterprise is for sandbox, audit logs and custom modules.
How long does Freshsales take to set up?+
Freshworks does not publish a fixed Freshsales setup timeline. A small team can import contacts, configure pipelines and connect email and phone within the 21-day trial. Larger rollouts with custom modules, territory rules and marketing journeys take longer, and Enterprise's sandbox helps test changes before they reach live users.
What is Freshsales Suite?+
Freshsales Suite is crm software by Freshworks, an Indian company from San Mateo. Sales and marketing CRM bundle from Freshworks.
How much does Freshsales Suite cost?+
Freshsales Suite has a free plan; paid plans start at ₹1,300/mo. Check the vendor's pricing page for current plans.
Does Freshsales Suite offer a free trial or free plan?+
Yes — Freshsales Suite offers a free plan you can start with.
Is Freshsales Suite made in India?+
Yes. Freshsales Suite is built by Freshworks, headquartered in San Mateo, California.
Who is Freshsales Suite best suited for?+
Freshsales Suite suits startup, small business, smb buyers looking for crm software.
What are the best alternatives to Freshsales Suite?+
Popular alternatives in crm software include Zoho CRM, Freshsales, LeadSquared. Use App Advisor's compare tool to see them side by side.
How is Freshsales Suite deployed?+
Freshsales Suite is available as a cloud (SaaS) product, with web access.
Guides that mention Freshsales Suite
How Freshsales Helps Sales Teams Grow Revenue (2026)How Freshsales helps sales teams grow revenue: lead scoring, pipelines, sequences, USD pricing and a 30-day rollout, with alternatives.Upsell & Cross-Sell With CRM AutomationUpsell and cross-sell with CRM automation: offer maps, trigger workflows and renewals, comparing HubSpot CRM, Zoho CRM and Freshsales for Indian teams.
About Freshworks
Freshworks · San Mateo, California · Founded 2010 · 16 products in our catalogue · Indian company
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