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Starts at
₹800/mo
Vtiger CRM
by Vtiger · Bengaluru, Karnataka · Since 2004
Open-source-rooted CRM with sales, support and marketing, built in Bengaluru.
- Starting price
- Free · paid from Rs 840/user/mo
- Annual billing; local taxes extra
- Free trial / plan
- Free plan
- One Pilot: up to 10 users, 3,000 records, 3 GB
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.7
- transparency & India fit
What is Vtiger CRM?
Vtiger CRM is one of the older CRM vendors with deep Indian roots. The company traces its start to 2004, with its first offices in San Francisco and Bangalore, and says more than 400,000 businesses across over 110 countries use its products. It sells a cloud suite called Vtiger One that puts sales, help desk, marketing, invoicing and projects in one record system, and it still maintains a self-hosted open source edition (version 8.4, PHP 8) under the Vtiger Public License.
For an Indian SME, the appeal is breadth at a moderate rupee price. The free One Pilot plan covers up to 10 users and 3,000 records with 3 GB of storage, which is enough to test a small sales pipeline properly. Paid plans are quoted in INR per user per month on annual billing: One Growth at Rs 840, One Professional at Rs 2,100, One Enterprise at Rs 2,940 and One AI at Rs 3,500. Professional and above also offer a cheaper Single App user licence (Rs 1,400 on Professional) for staff who only need sales or only help desk, and mixing the two is the main way to keep the bill down.
The integrations list is unusually India-friendly. Tally, Razorpay, Instamojo, IndiaMART, Exotel, Knowlarity, Ozonetel, Gupshup, Textlocal and JioMeet all appear alongside WhatsApp, Gmail, Outlook and QuickBooks. Data can be stored in an India region, chosen when the trial is started.
The weak points are practical. The Growth plan is capped at 15 users and 100,000 records, so a growing team is pushed to Professional, which is two and a half times the price. Multiple pipelines, lead scoring and forecasting sit in Professional, and multi-currency only arrives in Enterprise. Listed prices exclude local taxes, so expect 18% GST on top. The interface packs in many modules, and teams that only want a simple pipeline may find it heavier than Zoho Bigin or Pipedrive.
What works well
- +Free One Pilot plan allows 10 users and 3,000 records, more users than most free CRMs
- +Pricing is published in rupees per user per month on the official pricing page
- +Help desk, customer portal and invoicing are included even on the Rs 840 Growth plan
- +Single App user licences on Professional and above cut cost for staff needing only one module
- +Ready integrations with Tally, Razorpay, IndiaMART, Exotel and Knowlarity suit Indian sales teams
- +India data centre option, plus AES-256 encryption of sensitive fields and daily encrypted backups
- +Self-hosted open source edition exists for firms that want to run the CRM on their own server
What to watch out for
- −Growth plan stops at 15 users and 100,000 records, forcing an early upgrade
- −Multiple pipelines, lead scoring and forecasting require the Rs 2,100 Professional plan
- −Multi-currency support is locked to the Enterprise plan, awkward for exporters on cheaper tiers
- −Listed prices exclude local taxes, so GST at 18% is added on the invoice
- −Highlighted prices are annual; the pricing page does not show monthly rates upfront
- −Open source edition puts hosting, upgrades and security patching entirely on your own team
Best suited for: Indian SMEs wanting sales, help desk and invoicing in one CRM · Teams of up to 10 users that want a usable free CRM before paying · B2B sellers who get leads from IndiaMART and call through Exotel or Knowlarity · Companies that want a self-hosted open source CRM option
Vtiger CRM at a glance
Analysing Vtiger CRM — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Vtiger CRM features
Researched from Vtiger CRM's official product pages · updated October 2026.
Sales
- Lead and contact management
- Multiple sales pipelines
- Lead scoring
- Sales forecasting and quotas
- Quotes and invoicing
Support
- Help desk ticketing
- Customer portal
- Live web chat
- Internal ticketing (Enterprise)
Automation and operations
- Process Designer workflows
- Vendor and purchase order management
- Work order management
- Project management and templates
AI and analytics
- Custom dashboards
- Predictive AI (One AI)
- Generative AI (One AI)
- Voice assistant integration
Vtiger CRM pricing (INR)
SourceEvery edition as published by the vendor · free trial: 15 days, no credit card required. Prices exclude GST unless stated. Full Vtiger CRM pricing breakdown
One Pilot
Rs 0
Free forever, up to 10 users
- 3,000 records and 3 GB storage
- Lead and contact management
- 1,000 emails per month
- Basic sales pipeline and projects
One Growth
Rs 840
Per user per month, billed annually
- Up to 15 users and 100,000 records
- Help desk and customer portal
- Invoicing and custom dashboards
One Professional
Rs 2,100
Per user per month, billed annually; Single App user Rs 1,400
- Multiple pipelines and lead scoring
- Sales forecasting and quotas
- Process Designer automation
- Vendor and purchase order management
- Live web chat
One Enterprise
Rs 2,940
Per user per month, billed annually; Single App user Rs 2,100
- Multi-currency support
- Work order management
- Internal ticketing
- Project templates
One AI
Rs 3,500
Per user per month, billed annually; Single App user Rs 2,660
- Predictive and generative AI
- Voice assistant integration
- AI Designers
- Everything in Enterprise
Other pricing options & add-ons
Open source edition
Vtiger 8.4 under VPL 1.1; you host and maintain it
Free (self-hosted)
- • Prices exclude local taxes; GST is added for Indian buyers
- • Yearly billing saves up to 34% compared with monthly, per Vtiger
- • Standard and Single App licences can be mixed on one account
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
Integrations
- Tally
- Razorpay
- Instamojo
- IndiaMART
- Exotel
- Knowlarity
- Ozonetel
- Gupshup
- Textlocal
- Gmail
- Google Workspace
- Microsoft Outlook
- Office 365
- QuickBooks
- Xero
- Zapier
- Mailchimp
- DocuSign
- WooCommerce
- Zoom Meetings
- JioMeet
- Stripe
- PayPal
Security & compliance
- TLS 1.2/1.3 for web app, API, mobile and email access, with HSTS and perfect forward secrecy
- Disk-level encryption at rest; sensitive fields encrypted with AES-256 using AWS KMS
- Daily database and file backups, encrypted and kept on a separate server
- Data centres in the US, UK, EU, UAE, Australia, Singapore, Japan and India; region chosen at trial start
For Indian businesses
- Prices are published in INR on the official pricing page, with local taxes (GST) charged extra
- An India data centre is available; the storage region is set when you start the free trial
- Vtiger started with offices in Bangalore and San Francisco in 2004
- Native integrations include Tally, Razorpay, Instamojo, IndiaMART, Exotel, Knowlarity, Ozonetel, Textlocal and JioMeet
Trust, compliance & who uses Vtiger CRM
400,000+ businesses
Customers
110+
Countries
2004
In business since
Is Vtiger CRM the best choice for you?
Best choice if you are…
- Indian SMEs wanting sales, help desk and invoicing in one CRM
- Teams of up to 10 users that want a usable free CRM before paying
- B2B sellers who get leads from IndiaMART and call through Exotel or Knowlarity
- Companies that want a self-hosted open source CRM option
Look elsewhere if you are…
- Teams wanting only a lightweight pipeline tool, where Pipedrive or Zoho Bigin is simpler
- Exporters needing multi-currency on a small budget, since it needs Enterprise
- Firms without IT staff considering the self-hosted open source edition
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (5) · updated October 2026
Vtiger CRM screenshots
Specifications
- Category
- CRM software
- Vendor
- Vtiger
- Headquarters
- Bengaluru, Karnataka
- Founded
- 2004
- Pricing model
- Freemium
- Starting price
- Free plan
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Startup, Small business, SMB
- Made in India
- Yes
More software like Vtiger CRM
Alternatives, the same vendor's other products and India-first picks.
Vtiger CRM vs Zoho CRMVtiger CRM vs FreshsalesVtiger CRM vs LeadSquaredVtiger CRM vs Kylas CRMVtiger CRM vs Zoho Bigin
Compare all Vtiger CRM alternatives with pricing →Vtiger CRM — frequently asked questions
How much does Vtiger CRM cost in India?+
Vtiger CRM lists INR prices per user per month on annual billing: One Growth Rs 840, One Professional Rs 2,100, One Enterprise Rs 2,940 and One AI Rs 3,500. Professional and higher plans also have a Single App user licence, for example Rs 1,400 on Professional, for people who need just one module. There is also a free One Pilot plan for up to 10 users.
Does Vtiger CRM pricing include GST?+
No. Vtiger's pricing page says local taxes are charged in addition to the listed prices, so Indian buyers should budget 18% GST on top. For example, a One Professional standard user at Rs 2,100 per month works out to roughly Rs 2,478 once GST is added. Check with Vtiger sales that your GSTIN is recorded so you can claim input tax credit.
Is there a free plan or free trial for Vtiger CRM?+
Yes, both. Vtiger CRM's One Pilot plan is free forever for up to 10 users, 3,000 records and 3 GB of storage, with lead and contact management, basic pipelines and 1,000 emails a month. Paid plans can be tried for 15 days without a credit card. For a small team, the free plan is usually enough to judge whether the product fits.
Vtiger CRM vs Zoho CRM: which is better for an Indian business?+
Both price in rupees and suit Indian SMEs. Vtiger CRM includes help desk, customer portal and invoicing on its Rs 840 Growth plan, and its free plan allows 10 users against Zoho's 3. Zoho CRM's paid entry tier is slightly cheaper and connects with the wider Zoho suite. Choose Vtiger if you want sales and support together, and Zoho if you already use Zoho Books or other Zoho apps.
Does Vtiger CRM integrate with Tally and Razorpay?+
Yes. Vtiger CRM's official integrations page lists Tally, Razorpay and Instamojo, along with QuickBooks, Xero and Sage for accounting. It also connects to Indian telephony and messaging services such as Exotel, Knowlarity, Ozonetel, Gupshup and Textlocal, and to IndiaMART for lead capture. Confirm which plan your chosen integration needs before you buy.
Where is Vtiger CRM data stored and is it secure?+
Vtiger CRM offers data centres in several regions, including India, and the region is fixed when you start the trial, so choose India at sign-up if you want local storage. Data in transit uses TLS 1.2 or 1.3, sensitive fields are encrypted with AES-256 using AWS KMS, and daily encrypted backups are kept on a separate server.
Is Vtiger CRM open source?+
Vtiger still publishes a self-hosted open source edition, currently version 8.4 running on PHP 8, under the Vtiger Public License 1.1. It can be installed on Linux, Windows or Docker. You must handle hosting, upgrades and security yourself, and support comes from forums and partners. Vtiger itself warns that running open source CRM is not actually free once those costs are counted.
What are the user limits on Vtiger CRM plans?+
Vtiger CRM's free One Pilot plan allows 10 users and 3,000 records. The paid One Growth plan at Rs 840 per user per month allows up to 15 users and 100,000 records. Beyond 15 users you need One Professional or higher, which also adds multiple pipelines, lead scoring, forecasting, quotas and the Process Designer for automation.
How long does it take to set up Vtiger CRM?+
A small team using the free or Growth plan of Vtiger CRM can import contacts and start tracking deals within a few days, since it is cloud hosted and needs no installation. Larger rollouts using help desk, custom workflows in Process Designer and integrations like Tally typically take a few weeks. The 15-day trial is a good window to map your sales stages before paying.
Where is the Vtiger CRM login page?+
Vtiger CRM's login is at https://crmaccess.vtiger.com/log-in/?mode=continue, linked from its official website.
How do I sign up for Vtiger CRM?+
New accounts are created at https://crmaccess.vtiger.com/begin-free-trial/?mode=continue on Vtiger CRM's official site.
How much does Vtiger CRM cost?+
Vtiger CRM publishes its plans at https://www.vtiger.com/features/cpq/. Check that page for current prices, as plans change.
Does Vtiger CRM have a free trial?+
Yes. Vtiger CRM's official site offers a free trial.
Does Vtiger CRM have a mobile app?+
Yes. Vtiger CRM's official website links to its Android and iOS app.
Is Vtiger CRM secure and compliant?+
Vtiger CRM's official site states HIPAA, ISO 27001 compliance.
What is Vtiger CRM?+
Vtiger CRM is crm software by Vtiger, an Indian company from Bengaluru. Open-source-rooted CRM with sales, support and marketing, built in Bengaluru.
How much does Vtiger CRM cost?+
Vtiger CRM has a free plan. Check the vendor's pricing page for current plans.
Does Vtiger CRM offer a free trial or free plan?+
Yes — Vtiger CRM offers a free plan you can start with.
Is Vtiger CRM made in India?+
Yes. Vtiger CRM is built by Vtiger, headquartered in Bengaluru, Karnataka.
Who is Vtiger CRM best suited for?+
Vtiger CRM suits startup, small business, smb buyers looking for crm software.
What are the best alternatives to Vtiger CRM?+
Popular alternatives in crm software include Zoho CRM, Freshsales, LeadSquared. Use App Advisor's compare tool to see them side by side.
How is Vtiger CRM deployed?+
Vtiger CRM is available as a cloud (SaaS) product, with web access.
About Vtiger
Vtiger · Bengaluru, Karnataka · Founded 2004 · 1 product in our catalogue · Indian company
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