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Starts at
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Zoho CRM Plus
by Zoho Corporation · Chennai, Tamil Nadu · Since 1996
Unified customer experience suite from Zoho.
CRM softwareMade in India
- Starting price
- From ₹1,200/user/mo
- Starter, billed annually (₹1,500 month to month)
- Free trial / plan
- 30-day free trial
- No credit card; no forever-free plan
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.6
- transparency & India fit
What is Zoho CRM Plus?
Zoho CRM Plus is Zoho's bundle for customer-facing teams. One subscription gets you Zoho CRM plus the company's helpdesk, live chat, email marketing, social media, survey, analytics and project tools. The product page lists 15 apps: CRM, SalesInbox, SalesIQ, Desk, Projects, Campaigns, Social, Survey, Analytics, Marketing Automation, PageSense, Backstage, Brand Studio, Cliq and Webinars. Zoho first launched it around 2014 as its first unified customer offering. In India it suits growing companies where sales, marketing and support each need a proper tool and you want one vendor, one login and one bill.
The bundle's main strength is the shared customer record. A sales rep looking at a contact can see the campaigns that person received, their website visits, open Desk tickets, live chats, social interactions and survey answers. Zia, Zoho's AI assistant, works across the apps. It flags sentiment in emails and tickets, suggests the best time to contact someone and builds reports from typed or spoken questions. Admins also get one central console and single sign-on, so they don't have to manage eight separate subscriptions.
The weak spots are complexity and the licensing model. Every user is licensed for the whole suite, so the bundle only pays off if most of your licensed users actually use several of the apps. Fifteen apps also means a lot of setup, and most Indian firms will need a Zoho partner or several weeks of internal work to configure Desk channels, Campaigns lists and CRM Blueprints properly. Starter caps you at 2,500 workflow rules, one chatbot and 50K tracked website visitors a month. Marketing Automation, Webinars, Backstage events and Brand Studio are only included in Enterprise.
Zoho lists rupee prices for two editions. Starter costs ₹1,200 per user per month billed annually, or ₹1,500 month to month. Enterprise costs ₹2,900 per user per month billed annually, or ₹3,500 month to month. Zoho says annual billing saves up to 18%. The 30-day trial needs no card and allows up to 10 extra users. Plans are pay as you go with no long-term contract. One thing to watch: deactivated users keep getting billed until you reduce the licence count.
What works well
- +A single per-user price covers CRM, helpdesk, live chat, email campaigns, social, surveys and analytics
- +The 360-degree contact view shows tickets, chats, campaign history and survey responses next to deals
- +Rupee pricing is published, with Starter at ₹1,200 per user per month on annual billing
- +The 30-day free trial needs no credit card and lets you add up to 10 extra users
- +Zia AI analyses ticket sentiment, suggests contact times and answers website visitors from your knowledge base
- +Monthly or yearly pay-as-you-go billing with no long-term contract, and bank transfer is accepted for annual plans
- +Zoho's compliance page lists ISO 27001, SOC 2 Type 2 and HIPAA attestations covering its cloud services
What to watch out for
- −Every user pays for the full suite even if they only open the CRM or helpdesk
- −Marketing Automation, Webinars, Backstage events and Brand Studio are only included in the Enterprise edition
- −Starter caps you at 2,500 workflow rules, one chatbot and 50K tracked visitors a month
- −Setting up fifteen connected apps takes real effort, and smaller teams often need a partner
- −Deactivated users keep being billed until you downgrade the licence count
- −Enterprise visitor tracking above 200K a month and extra campaign emails are paid add-ons
Best suited for: Indian SMBs and mid-size companies running sales, marketing and support teams that all need their own tools · Businesses already on Zoho CRM that want helpdesk and marketing tools under the same login · D2C and service brands handling customer conversations over email, chat, phone and social channels · Companies that want one vendor and one invoice instead of separate CRM, helpdesk and email tools
Zoho CRM Plus at a glance
Analysing Zoho CRM Plus — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Zoho CRM Plus features
Researched from Zoho CRM Plus's official product pages · updated October 2026.
Sales
- Pipeline and sales process management
- SalesInbox sorting emails by deal stage
- Blueprint process automation
- Workflows for lead nurturing and deal closure
Marketing
- Email campaigns with A/B testing
- Marketing automation and lead nurturing (Enterprise)
- Social scheduling for Facebook, X, Instagram and LinkedIn
- Brand mention monitoring
- Surveys with 250+ templates on Enterprise
Customer service
- Desk ticketing across email, phone, social and chat
- SalesIQ live chat that can switch to audio or screen share
- Website visitor geo-location and lead scoring
- Knowledge base and Zia answer bot on your website
Collaboration and analytics
- Cliq team chat, audio and video calls
- Projects for tasks and time tracking
- 100+ prebuilt reports and dashboards
- Google Ads ROI and campaign-to-deal reporting
Administration
- Central admin panel
- Single sign-on across apps
- APIs for modules, fields and workflows
- Mobile and web SDKs
AI capabilities
- Zia sentiment detection on emails and tickets
- Best-time-to-contact suggestions
- Anomaly detection on sales and service responses
- Ask Zia voice and text queries for reports
- Zia fills gaps in CRM records with online lookups
Zoho CRM Plus pricing (INR)
SourceEvery edition as published by the vendor · free trial: 30-day free trial, no credit card, up to 10 additional users. Prices exclude GST unless stated. Full Zoho CRM Plus pricing breakdown
Starter
₹1,200 /user/month
Billed annually; ₹1,500 /user month to month
- Sales, marketing, help desk, live chat, social, projects, surveys and analytics
- 2,500 workflow rules and 5 CRM Marketplace extensions
- 1 chatbot with 25K bot sessions a month
- Visitor insights for 50K visitors a month
- 5 customer support channels
Enterprise
₹2,900 /user/month
Billed annually; ₹3,500 /user month to month
- Everything in Starter
- Marketing Automation, Webinars, Events and Brand Management
- 100 Blueprints per org and 10 customer service channels
- 200K tracked website visitors a month
- Unlimited reports and dashboards with 75+ visualisations
- 10 GB storage up to 200 users, 30 GB above
Other pricing options & add-ons
Extra emails
Enterprise email cap is 10x contacts once you pass 100,000 contacts
Add-on
Extra visitor tracking
Beyond 200K visitors a month on Enterprise
Add-on
Non-profit pricing
Contact sales@zohocorp.com
On request
- • Zoho says annual billing saves up to 18%.
- • The pricing page does not mention tax; expect GST on top, as with Zoho's other India pricing.
- • Deactivated users are billed until you reduce your licence count.
- • Payment by Visa, MasterCard, American Express or PayPal; bank transfer for yearly plans.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Implementing Zoho CRM Plus
SourceWays to implement
- Self setup during the 30-day trial
- Zoho partner implementation
- One-hour web demo with Zoho sales
Several weeks for a multi-team rollout (Zoho says it takes about half the industry average)
- 1Set up CRM modules and pipelines
- 2Connect Desk support channels and SalesIQ chat
- 3Import contacts and build Campaigns lists
- 4Configure Blueprints and workflows
- 5Build dashboards in Analytics
Need a certified partner in India to set up Zoho CRM Plus?Implementation help
Integrations, security & India
Integrations
- Google Workspace
- Microsoft 365
- QuickBooks
- Mailchimp
- Shopify
- Slack
- Zoho Sign, Zoho Bookings and Zoho Meeting
- 1,000+ apps through Zoho Marketplace, plus APIs and web and mobile SDKs
Security & compliance
- Single sign-on and a central admin panel across all the bundled apps
- The shared Zoho cloud is covered by ISO/IEC 27001, 27017, 27018 and 27701 certificates
- Zoho states it never locks customers into long contracts and offers refunds under its refund policy
For Indian businesses
- Zoho Corporation is an Indian company with its main campus, Estancia, in Chennai, and offices in Tenkasi, Renigunta and Tharuvai.
- The CRM Plus pricing page lists prices in rupees: ₹1,200 and ₹2,900 per user per month on annual billing.
- Zoho has partnered with PwC India and Savex Technologies to reach Indian businesses, so local implementation partners are easy to find.
- Zoho's 'Made in India, Made for the World' campaign promotes its Indian origin, and its CEO Sridhar Vembu received the Padma Shri.
Support, resources & partner network
Support & learning
- Standard support runs 8 hours a day on working days
- Premium support extends this to 24 hours a day on working days
- Enterprise support is available 24/7
- Zoho says it has local partners in 190 countries for implementation
Trust, compliance & who uses Zoho CRM Plus
150 million+ users across Zoho (vendor claim)
Users covered
190 countries with local partners
Countries
Certifications & compliance
- ISO/IEC 27001 — Valid to 21 Aug 2028 Source
- ISO/IEC 27701 — Privacy management, valid to 21 Aug 2028 Source
- SOC 2 Type 2 Source
- SOC 2 + HIPAA Type 2 Source
- WCAG 2.2 AA — Covers Zoho CRM, Forms and Desk Source
- GDPR Source
Each claim links to the vendor's own published statement. Always confirm current certificate validity directly with the vendor.
Is Zoho CRM Plus the best choice for you?
Best choice if you are…
- Indian SMBs and mid-size companies running sales, marketing and support teams that all need their own tools
- Businesses already on Zoho CRM that want helpdesk and marketing tools under the same login
- D2C and service brands handling customer conversations over email, chat, phone and social channels
- Companies that want one vendor and one invoice instead of separate CRM, helpdesk and email tools
Look elsewhere if you are…
- Small sales-only teams who just need a pipeline; Zoho CRM Standard or Bigin costs less
- Firms that need finance, HR and operations apps as well; compare Zoho One
- Companies deeply committed to the Salesforce or HubSpot ecosystems
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (5) · updated October 2026
Zoho CRM Plus screenshots
Specifications
- Category
- CRM software
- Vendor
- Zoho Corporation
- Headquarters
- Chennai, Tamil Nadu
- Founded
- 1996
- Pricing model
- Subscription
- Starting price
- ₹3,400/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- Yes
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Zoho CRM Plus — frequently asked questions
How much does Zoho CRM Plus cost in India?+
Zoho CRM Plus has two editions with rupee pricing. Starter costs ₹1,200 per user per month billed annually, or ₹1,500 month to month. Enterprise costs ₹2,900 per user per month billed annually, or ₹3,500 month to month. Zoho says yearly billing saves up to 18%. Every licensed user pays for the full bundle, so count the people who will actually use it before you buy.
Is GST included in Zoho CRM Plus pricing?+
The Zoho CRM Plus pricing page does not mention tax. Zoho's other India pricing pages say GST is charged on top of the listed price, so budget for 18% GST over the ₹1,200 or ₹2,900 per-user figures. Before you commit to an annual plan, ask Zoho sales to confirm the final invoice amount and how your GSTIN will appear on it.
Does Zoho CRM Plus have a free plan or free trial?+
Zoho CRM Plus has no forever-free plan. Instead, Zoho offers a 30-day free trial with no credit card required, during which you can add up to 10 extra users. If you don't subscribe when the trial ends, Zoho suspends the account but keeps your customisations, so you can upgrade later and pick up where you left off.
What apps are included in Zoho CRM Plus?+
Zoho CRM Plus bundles Zoho CRM, SalesInbox, SalesIQ live chat, Desk helpdesk, Projects, Campaigns, Social, Survey, Analytics, Marketing Automation, PageSense, Backstage, Brand Studio, Cliq and Webinars. The Starter edition covers sales, marketing, helpdesk, chat, social, projects, surveys and analytics. Marketing Automation, Webinars, events, brand management and website performance tools are only in Enterprise.
Zoho CRM Plus vs Zoho One: which should I choose?+
Zoho CRM Plus only covers customer-facing work: sales, marketing, support and the analytics behind them. Zoho One adds finance, HR, operations and many more apps. If your accounting and payroll already run on Tally or another system and you just need better sales and support tools, CRM Plus is the more focused and simpler option to set up.
Zoho CRM Plus vs Salesforce or HubSpot?+
Zoho CRM Plus gives you CRM, helpdesk, email marketing and live chat for one rupee price per user, starting at ₹1,200 a month on annual billing. Getting the same coverage from Salesforce or HubSpot usually means buying several separate hubs or clouds, each priced in dollars. On the other hand, Salesforce has a larger global partner and app ecosystem.
Is there a Zoho CRM Plus mobile app?+
There isn't a single Zoho CRM Plus app. You install the mobile apps for the parts you use. Zoho lists apps for Zoho CRM, Desk, SalesIQ, Social, Campaigns, Survey, Analytics and CRM Analytics. That way a field sales rep can update deals while a support agent answers tickets, both on their phones, from the same CRM Plus subscription.
Is my data secure in Zoho CRM Plus?+
Zoho CRM Plus runs on Zoho's own cloud. Zoho's compliance page lists ISO/IEC 27001, 27017, 27018 and 27701 certificates, SOC 2 Type 2 and a combined SOC 2 plus HIPAA attestation for its services. Admins control access from one console with single sign-on across the bundled apps. Ask Zoho about data residency if you have a specific Indian regulatory requirement.
How long does Zoho CRM Plus take to set up?+
Zoho says CRM Plus implementations take about half as long as the industry average. In practice, a team of 10 to 30 users should plan several weeks to configure CRM pipelines, Desk channels, Campaigns lists and SalesIQ chat. Zoho has local partners in 190 countries, including many in India, and a one-hour web demo can be booked through sales@zohocorp.com.
What support does Zoho CRM Plus offer?+
Zoho CRM Plus lists three support levels. Standard support runs 8 hours a day on working days, Premium runs 24 hours on working days, and Enterprise support is 24/7. Zoho is headquartered in Chennai and has a large Indian partner network, so Indian buyers can usually find local help with onboarding and customisation alongside Zoho's own support team.
How do I sign up for Zoho CRM Plus?+
New accounts are created at https://www.zoho.com/crm/crmplus/signup.html?source_from=cplus_home on Zoho CRM Plus's official site.
How much does Zoho CRM Plus cost?+
Zoho CRM Plus publishes its plans at https://www.zoho.com/crm/crmplus/pricing.html?source_from=cplus_home. Check that page for current prices, as plans change.
Does Zoho CRM Plus have a free trial?+
Yes. Zoho CRM Plus's official site offers a free trial of 30 days.
What is Zoho CRM Plus?+
Zoho CRM Plus is crm software by Zoho Corporation, an Indian company from Chennai. Unified customer experience suite from Zoho.
How much does Zoho CRM Plus cost?+
Zoho CRM Plus's published pricing starts at ₹3,400/mo. Plans and taxes vary, so confirm on the official site.
Does Zoho CRM Plus offer a free trial or free plan?+
App Advisor's listing records a free trial for Zoho CRM Plus. Confirm the current trial terms on Zoho Corporation's official site.
Is Zoho CRM Plus made in India?+
Yes. Zoho CRM Plus is built by Zoho Corporation, headquartered in Chennai, Tamil Nadu.
Who is Zoho CRM Plus best suited for?+
Zoho CRM Plus suits small business, smb, mid-market buyers looking for crm software.
What are the best alternatives to Zoho CRM Plus?+
Popular alternatives in crm software include Zoho CRM, Freshsales, LeadSquared. Use App Advisor's compare tool to see them side by side.
How is Zoho CRM Plus deployed?+
Zoho CRM Plus is available as a cloud (SaaS) product, with web access.
Guides that mention Zoho CRM Plus
Zoho CRM Pricing in India (2027): Plans in RupeesZoho CRM pricing in India for 2027: Standard ₹800, Professional ₹1,400, Enterprise ₹2,400 per user per month, free edition limits, GST and how to buy.Zoho CRM Pricing in India (2026): Editions & Free PlanZoho CRM pricing explained for Indian businesses — the free edition and its user limit, what Standard, Professional, Enterprise and Ultimate add, CRM Plus and Zoho One bundles, add-on costs, and how it compares with Freshsales, Kylas and Salesforce.
About Zoho Corporation
Zoho Corporation · Chennai, Tamil Nadu · Founded 1996 · 128 products in our catalogue · Indian company
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