Dubai & UAE · checked 30 September 2026
CRM software in Dubai & the UAE
Dubai sales teams — especially in real estate, trading and services — run a large share of customer conversations on WhatsApp and by phone, so a CRM that captures those leads matters as much as the pipeline view.
We compare CRMs on what each vendor's own website confirms. Where a vendor publishes prices only in USD, we show them in USD.
What UAE businesses should check
WhatsApp and calling
Check whether WhatsApp is native, an official add-on or a third-party connector, and how conversations are logged against leads.
Arabic
If your team or customers work in Arabic, confirm an Arabic interface and right-to-left support, not just Arabic data entry.
Local presence
A UAE office or partner helps with onboarding, billing in AED and support in your time zone. We only mark it confirmed when the vendor lists it.
Real-estate needs
Property brokers should check listing management and portal lead capture; some CRMs are built specifically for UAE brokers.
CRM software: UAE capabilities compared
ConfirmedConfirmed stated on the vendor's official site (click for the source) Not offeredNot offered the vendor says it is not offered Not confirmedNot confirmed no official statement found — ask the vendor. Checked 30 September 2026.
| Product | Sold to UAE businesses | WhatsApp integration | Arabic interface | Office in the UAE | Free plan | Free trial | Published price |
|---|---|---|---|---|---|---|---|
 Bitrix24Bitrix24 | ConfirmedConfirmed | ConfirmedConfirmed | ConfirmedConfirmed | Not confirmedNot confirmed | ConfirmedConfirmed | Not confirmedNot confirmed | Basic: USD 49 / organization/month |
 Salesforce Sales CloudSalesforce | ConfirmedConfirmed | Not confirmedNot confirmed | Not confirmedNot confirmed | ConfirmedConfirmed | Not confirmedNot confirmed | ConfirmedConfirmed | Not published |
 HubSpot CRMHubSpot | ConfirmedConfirmed | Not confirmedNot confirmed | Not confirmedNot confirmed | Not confirmedNot confirmed | ConfirmedConfirmed | Not confirmedNot confirmed | Starter: USD 15 / seat/month |
| Pixxi CRMPixxi | ConfirmedConfirmed | ConfirmedConfirmed | Not confirmedNot confirmed | Not confirmedNot confirmed | Not confirmedNot confirmed | Not confirmedNot confirmed | Not published |
The products
Bitrix24Bitrix24Online workspace with CRM, tasks, online meetings and more
4 UAE facts confirmed on the vendor's site
Salesforce Sales CloudSalesforceCRM and sales automation platform
3 UAE facts confirmed on the vendor's site
HubSpot CRMHubSpotFree CRM platform with paid marketing, sales and service hubs
2 UAE facts confirmed on the vendor's site
All-in-one real estate brokerage CRM built for the UAE market
2 UAE facts confirmed on the vendor's site
Head-to-head comparisons
Questions
Is there a free CRM for UAE small businesses?+
Some vendors offer a free plan; the table shows which ones state it on their official site, with the link.
Do CRMs handle UAE VAT?+
Most CRMs pass invoicing to accounting software. If you need quotes and tax invoices from the CRM, check that feature specifically.
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