Made in IndiaFree plan
Starts at
Free · paid from ₹100/user/mo · Professional ₹100/user/month (min 10 users), plus GST
Document360
by Kovai.co · Coimbatore, Tamil Nadu · Since 2017
Knowledge base software built in Coimbatore.
Team chat & collaborationMade in India
- Starting price
- Custom quote
- No plan prices published on document360.com/pricing
- Free trial / plan
- No free plan listed
- The pricing page does not mention a free plan or trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.6
- transparency & India fit
What is Document360?
Document360 is a knowledge base platform from Kovai.co, a bootstrapped software company with its main development centre in Coimbatore. It has two sides. Writers, editors and reviewers work in the Portal, and readers use the Site, which can be a public help centre, a private internal wiki, or a mix of the two. Indian SaaS companies are the obvious fit: they need English product documentation for global customers, a widget inside their app, and fewer support tickets. Larger Indian IT and services firms also use it for internal SOPs.
Its strengths are in writing and publishing. You get collaborative editing, a custom workflow builder for review and approval, import from Word and PDF, export to PDF, Mermaid diagrams, interactive decision trees and SEO controls for public pages. Eddy AI answers reader questions from your published articles, including tables, code blocks and PDF attachments up to 40 MB, and it cites the source articles. It remembers only the last five queries and sends requests to OpenAI's API, so check that against your data policy.
On the downside, the pricing page no longer shows any plan prices. Every deal is a custom quote based on editor and reviewer seats, workspaces, languages, SSO needs, whether the site is public or private, and AI usage. The AI Chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos, video recording) are sold as extras. That makes Document360 hard to budget for a five-person startup that only wants a simple FAQ site.
Buying usually starts with a demo and a three-step quote form. Every customer gets a dedicated success manager, onboarding sessions and best-practice training, and standard content migration is included in most quotes. Kovai.co reports more than USD 10 million in annual recurring revenue for Document360, so it is an established product rather than an early-stage tool. Ask sales for an INR quote with GST shown separately if you need input tax credit.
What works well
- +The Portal and Site split keeps authoring work separate from what customers and employees see
- +Eddy AI answers come with numbered citations to the knowledge base articles they used
- +Eddy respects access settings, so restricted articles never reach the AI model
- +The Trust Center lists ISO/IEC 27001:2022 certification and SOC 2 Type II reports
- +Help desk integrations include Freshdesk, Zendesk, Intercom and Salesforce for ticket deflection
- +A dedicated success manager and onboarding sessions come with every customer account
- +Data is encrypted at rest with AES-256, and daily snapshots can be restored for one month
What to watch out for
- −No plan prices are published, so every buyer has to go through sales for a quote
- −The AI Chatbot and AI Premium Suite items cost extra on top of the base quote
- −AI search sends queries and retrieved content to OpenAI, which some regulated firms will question
- −Specific Azure data centre regions are not named on the Trust Center page
- −Eddy AI keeps context only across the last five queries in a conversation
Best suited for: Indian SaaS companies building a public help centre plus an in-app help widget · Support teams on Freshdesk or Zendesk that want to deflect repeat tickets · Companies that need a private internal wiki for SOPs with review workflows · Product teams publishing API documentation next to user guides
Document360 at a glance
Analysing Document360 — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Document360 features
Researched from Document360's official product pages · updated October 2026.
Authoring
- Collaborative editing in the Portal
- Custom workflow builder for reviews
- Import from PDF and Word, export to PDF
- Mermaid diagrams and interactive decision trees
- Media storage
Publishing
- Public, private or mixed knowledge base sites
- Site customisation and SEO controls
- Embeddable knowledge base assistant widget
- Support ticket deflector
Eddy AI
- AI search with numbered citations
- Splits multi-part questions into sub-queries
- Indexes tables, code blocks and PDF attachments up to 40 MB
- Answers in the reader's language in the widget (20+ languages)
- Optional federated search across external sources
Administration and security
- SSO and SCIM
- Role-based access, two-factor authentication and audit trails
- Pro analytics and dashboard
- Platform REST API for reading and writing content
AI capabilities
- Ask Eddy AI answers reader questions from published content with citations
- Requests go to OpenAI's API without user identifiers, IP addresses or session data
- AI-assisted technical writing in the editor
- AI Premium Suite add-on for screen capture, guides, interactive demos and video
Document360 pricing (USD)
SourceEvery edition as published by the vendor. Prices exclude GST unless stated. Full Document360 pricing breakdown
Custom quote
On request
- Priced on editor and reviewer accounts, workspaces and languages
- Also depends on SSO and security needs and the public or private site model
- Eddy AI features included with the plan
- Standard content migration included in most quotes
- Dedicated success manager, onboarding and best-practice training
Other pricing options & add-ons
AI Chatbot
Embedded help add-on
Not published
AI Premium Suite
Screen Capture, Step-by-Step User Guide, Interactive Demo and Video Recording, each priced separately
Not published
- • The quote depends on six factors: team accounts, workspaces, languages, SSO and security, knowledge base privacy model, and AI Premium Suite usage.
- • Larger content migrations are scoped separately from the standard migration.
- • GST and INR billing are not mentioned on the pricing page.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
Integrations
- Freshdesk
- Zendesk
- Intercom
- Salesforce
- Freshchat
- Slack
- Microsoft Teams
- Zapier
- Make
- Crowdin
- GitHub
- Google Analytics
- Mixpanel
- Zoho PageSense
- VWO
Security & compliance
- AES-256 encryption at rest and TLS 1.2 in transit
- Hosted on Microsoft Azure with Azure CDN delivery
- Infrastructure replicated across geographic locations for disaster recovery
- Daily snapshots kept on weekly and monthly schedules, restorable for one month
- Regular independent security audits
For Indian businesses
- Built by Kovai.co, which has its development centre in Coimbatore, Tamil Nadu
- Kovai.co has announced a Rs 220 crore investment in its Coimbatore development centre
- Integrates with Indian-built tools Freshdesk, Freshchat and Zoho PageSense
- The pricing page does not mention INR billing or GST, so ask sales for a GST invoice
Support, resources & partner network
Support & learning
- Dedicated success manager for every customer
- Onboarding sessions and best-practice training
- Documentation at docs.document360.com
Trust, compliance & who uses Document360
Is Document360 the best choice for you?
Best choice if you are…
- Indian SaaS companies building a public help centre plus an in-app help widget
- Support teams on Freshdesk or Zendesk that want to deflect repeat tickets
- Companies that need a private internal wiki for SOPs with review workflows
- Product teams publishing API documentation next to user guides
Look elsewhere if you are…
- Very small businesses that need a basic FAQ page on a fixed, published budget
- Teams that only need shared notes, where Notion or Confluence may cost less
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (7) · updated October 2026
Document360 screenshots
Document360 video
What is Document360?
Specifications
- Category
- Team chat & collaboration
- Vendor
- Kovai.co
- Headquarters
- Coimbatore, Tamil Nadu
- Founded
- 2017
- Pricing model
- Subscription
- Starting price
- Custom quote · No plan prices published on document360.com/pricing
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- Yes
More software like Document360
Alternatives, the same vendor's other products and India-first picks.
Compare all Document360 alternatives with pricing →
Document360 — frequently asked questions
How much does Document360 cost in India?+
Document360 does not publish plan prices. Its pricing page asks you to fill in a quote form, and the price depends on editor and reviewer seats, workspaces, languages, SSO needs, whether the site is public or private, and AI usage. Ask sales for a quote in INR with GST shown separately if you want to claim input tax credit.
Does Document360 have a free plan or free trial?+
The current Document360 pricing page mentions neither a free plan nor a free trial. Buying starts with a demo or the three-step quote form. If you want to test the product before you commit, ask the sales team whether a trial workspace is available, and get the trial terms in writing before you start migrating content.
Is Document360 an Indian product?+
Yes. Document360 is built by Kovai.co, a bootstrapped company with its main development centre in Coimbatore, Tamil Nadu. Kovai.co has announced a Rs 220 crore investment in that centre and reports more than USD 10 million in annual recurring revenue for Document360. It sells mainly to global SaaS companies, and Indian businesses use it too.
What is Eddy AI in Document360?+
Eddy AI is Document360's AI assistant. Ask Eddy AI answers reader questions using only your published knowledge base by default, splits multi-part questions, and cites the articles it used. It reads tables, code blocks and PDF attachments up to 40 MB. Content changes show up in answers after about 15 minutes, and it remembers the last five queries.
Is my data safe with Document360?+
Document360 lists ISO/IEC 27001:2022 certification and SOC 2 Type II reports on its Trust Center, and the reports are shared under NDA. Data is hosted on Microsoft Azure, encrypted with AES-256 at rest and TLS 1.2 in transit, and backed up daily. AI search requests go to OpenAI's API without user identifiers.
Document360 vs Confluence: which should I choose?+
Choose Document360 if your main goal is a polished customer-facing help centre with SEO controls, an in-app widget, ticket deflection and AI answers. Confluence suits internal team wikis that are closely tied to Jira. Document360 is quote-based, while Confluence publishes per-user prices, so for internal-only notes in a small team Confluence is usually easier to budget.
Which tools does Document360 integrate with?+
Document360's integrations page lists help desks such as Freshdesk, Zendesk, Intercom and Salesforce, chat tools such as Freshchat, Crisp and LiveChat, and Slack, Microsoft Teams, Zapier and Make. It also covers Crowdin for translation, GitHub, and analytics tools such as Google Analytics, Mixpanel, Hotjar and Segment. Notifications can go out by SMTP email, Slack, Teams or webhooks.
How long does Document360 setup take?+
Document360 does not publish a standard timeline. Every customer gets a dedicated success manager, onboarding sessions and best-practice training, and standard content migration is included in most quotes. Large migrations are scoped separately. You can import existing Word and PDF files, which shortens setup when your documentation already exists in those formats.
Can Document360 host a private internal knowledge base?+
Yes. Document360 sites can be public, private or mixed, and the privacy model is one of the factors in your quote. Role-based access, SSO and SCIM, two-factor authentication and audit trails control who reads what. Eddy AI respects these permissions, so restricted articles are never sent to the AI model when someone asks a question.
What is Document360?+
Document360 is team chat & collaboration by Kovai.co, an Indian company from Coimbatore. Knowledge base software built in Coimbatore.
How much does Document360 cost?+
Kovai.co publishes: Custom quote · No plan prices published on document360.com/pricing. Confirm current plans and taxes on the official pricing page.
Does Document360 offer a free trial or free plan?+
App Advisor's listing records a free trial for Document360. Confirm the current trial terms on Kovai.co's official site.
Is Document360 made in India?+
Yes. Document360 is built by Kovai.co, headquartered in Coimbatore, Tamil Nadu.
Who is Document360 best suited for?+
Document360 suits small business, smb, mid-market buyers looking for team chat & collaboration.
What are the best alternatives to Document360?+
Popular alternatives in team chat & collaboration include Zoho Cliq, Zoho Connect, Flock. Use App Advisor's compare tool to see them side by side.
How is Document360 deployed?+
Document360 is available as a cloud (SaaS) product, with web access.
Guides that mention Document360
About Kovai.co
Kovai.co · Coimbatore, Tamil Nadu · Founded 2017 · 1 product in our catalogue · Indian company
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