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Starts at
Free (3 users, 30 txns/mo) · paid from ₹12,500/mo billed yearly
- Starting price
- $19/user/month
- Infraon ITSM Essential, billed monthly; yearly billing advertised as 20% cheaper
- Free trial / plan
- Free trial
- Offered on each paid ITSM plan; length not stated
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.5
- transparency & India fit
What is Infraon?
Infraon ITSM starts at $19 per user per month on the Essential plan, and the pricing page quotes plan totals for a three-user team ($57 a month). Prices are published only in US dollars. You can budget for it without a sales call, which is less common among Indian IT service desk and asset management products. It comes from EverestIMS Technologies, a Bengaluru company incorporated in 2017 and now listed on the BSE SME platform. It suits Indian IT teams of roughly 3 to 50 agents that want ITIL-style ticketing and asset tracking from a local vendor rather than ServiceNow or Freshservice.
Infraon's product line goes further than most Indian service desk tools. Infraon ITSM handles incidents, requests, problems, changes and releases. Infraon Assets covers hardware and software assets, a CMDB and agent-less discovery. The wider Infraon Infinity platform adds infrastructure monitoring, AIOps, network configuration and change management (NCCM) and telecom OSS. All modules share one CMDB. Deployment can be cloud, on-premise or hybrid, which matters for banks, government bodies and telecom operators that cannot put operational data in a public SaaS.
The trade-offs are mostly in the tiers. Problem, change and release management sit only in Professional ($57 per user per month), so an ITIL-aligned team effectively starts there. Third-party integrations through the marketplace begin at Standard ($47). Infraon Assets is priced on a separate grid: Essential is $155 a month for 1,000 assets and 10 users, and agent-based discovery for laptops and desktops needs Standard ($347). The site does not publish a list of named integrations, so ask for the connector list during the demo.
Buying works on monthly or yearly billing. Yearly billing is advertised as 20% cheaper, and the pricing page says you can cancel or switch plans at any time. Every paid ITSM tier has a free trial, though its length is not stated. Enterprise pricing (bulk discounts, 24x7 support, SLAs, customisation) is by quote. Dollar billing means your rupee cost moves with the exchange rate, so ask sales whether an INR invoice with GST is available before you sign.
What works well
- +Published per-user pricing from $19 a month, so small IT teams can budget without a sales call
- +Cloud, on-premise and hybrid deployment, which suits banks, PSUs and telecom operators with data residency rules
- +ITSM, asset management, monitoring, AIOps and NCCM share one CMDB instead of separate databases
- +Infraon Assets includes QR and barcode tagging, physical audits, AMC expiry alerts and spare management
- +Onboarding sessions are bundled with Assets plans: 3 on Essential, 5 on Standard, 10 on Professional
- +Built and supported from Bengaluru by a company listed on the BSE SME platform, with an Indian sales line
What to watch out for
- −Prices are in US dollars only, so the rupee cost changes with the exchange rate
- −Problem, change and release management need the Professional plan at $57 per user per month
- −Marketplace access for third-party integrations is not included in the entry Essential plan
- −The public site does not list named integrations, so compatibility has to be confirmed with sales
- −The free trial length and any INR or GST invoicing terms are not stated on the pricing pages
Best suited for: Indian IT teams looking for ITSM and IT asset management software with published per-user pricing · Banks, government bodies and telecom operators that need an on-premise or hybrid service desk · Companies that want asset discovery, CMDB and ticketing from one Indian vendor · Telecom and network teams that also need NCCM, fault management and OSS
Infraon at a glance
Analysing Infraon — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Infraon features
Researched from Infraon's official product pages · updated October 2026.
Service desk (ITSM)
- Incident management with email-to-incident
- Service request management with custom templates
- Problem, change and release management
- SLA profiles and workflow automation
- Self-service portal and knowledge base
Asset management (ITAM)
- Hardware and software asset lifecycle tracking
- QR and barcode tagging with physical audits
- Agent-based and agent-less discovery
- CMDB with asset relationships
- AMC expiry alerts, spares and consumables
IT operations and AIOps
- Infrastructure monitoring and intelligent alert correlation
- Root cause analysis and failure prediction
- Auto remediation of routine incidents
- AI Copilot, AI search and AI agents
Network and telecom
- Network configuration and change management (NCCM)
- Telecom OSS for service activation and SLA protection
- Fault, performance and inventory management
- Multi-vendor network support
AI capabilities
- AI Copilot, AI search and AI agents across the Infinity platform
- Alert correlation, failure prediction and auto remediation in AIOps
- AI-assisted knowledge base creation in ITSM Professional
Infraon pricing (USD)
SourceEvery edition as published by the vendor · free trial: Free trial on each paid plan; length not stated. Prices exclude GST unless stated. Full Infraon pricing breakdown
ITSM Essential
$19/user/month
Monthly or yearly
- Incident management and email-to-incident
- Self-service portal and knowledge base
- Standard SLA management
- Workflow automator
ITSM Standard
$47/user/month
Monthly or yearly
- Everything in Essential
- Request management with custom service request templates
- Multiple SLA profiles
- Marketplace access for third-party integrations
ITSM Professional
$57/user/month
Monthly or yearly
- Everything in Standard
- Problem, change and release management
- AI-assisted knowledge base creation
- Collaboration channels for change, problem and release
ITSM Enterprise
Contact sales
- Bulk discounts
- 24x7 support and SLAs
- Customisations and advanced security
Assets Essential
$155/month
Price shown for 1,000 assets and 10 users
- Hardware asset, spare and consumables management
- QR and barcode support with physical asset audits
- Ticketing integration and mobile app support
- 3 onboarding sessions
Assets Standard
$347/month
Price shown for 1,000 assets and 10 users
- Software asset management with blacklisting and whitelisting
- Agent-based management for desktops and laptops
- AMC expiry notifications and compliance reports
- 5 onboarding sessions
Assets Professional
$524/month
Price shown for 1,000 assets and 10 users
- CMDB and asset relationships
- Agent-less discovery
- Server, network, printer, IP camera and IP phone assets
- 10 onboarding sessions
Other pricing options & add-ons
Infraon Infinity (ITSM, ITOM, AIOps, NCCM, OSS)
Integrated platform, available as SaaS or on-premise
Contact sales
- • ITSM plan totals on the pricing page are shown for 3 users.
- • Assets prices are quoted for 1,000 assets and 10 users; the page does not show prices for other asset counts.
- • Prices are in USD. GST and INR billing are not mentioned on the pricing pages.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
Security & compliance
- On-premise deployment for organisations with data residency requirements
- The site displays AICPA SOC, GDPR, PinkVERIFY, CMMI and PeopleCert badges
For Indian businesses
- Built by EverestIMS Technologies, incorporated in Bengaluru on 13 April 2017
- EverestIMS Technologies Ltd is listed on the BSE SME platform (scrip code 544979, symbol EIMS)
- Head office in J. P. Nagar, Bengaluru, with a sales line on +91 80 4656 7100; a US subsidiary, Infraon Corp, handles American sales
- Prices are published in USD only, with no INR or GST details on the pricing pages
Support, resources & partner network
Support & learning
- Sales: sales@infraon.io, +91 80 4656 7100
- Bundled onboarding sessions on Assets plans
- 24x7 support on Enterprise plans
Is Infraon the best choice for you?
Best choice if you are…
- Indian IT teams looking for ITSM and IT asset management software with published per-user pricing
- Banks, government bodies and telecom operators that need an on-premise or hybrid service desk
- Companies that want asset discovery, CMDB and ticketing from one Indian vendor
- Telecom and network teams that also need NCCM, fault management and OSS
Look elsewhere if you are…
- Non-IT teams that only need a simple customer support helpdesk
- Buyers who need a long published list of ready-made integrations before shortlisting
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (6) · updated October 2026
Specifications
- Category
- Manufacturing & production software, IT service management & asset tracking
- Vendor
- Infraon
- Headquarters
- Bengaluru, Karnataka
- Founded
- 2021
- Pricing model
- Subscription
- Starting price
- ₹2,000/mo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- Yes
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Infraon — frequently asked questions
What is Infraon ITSM pricing?+
Infraon ITSM has three published plans: Essential at $19, Standard at $47 and Professional at $57 per user per month, billed monthly. Yearly billing is advertised as 20% cheaper. A three-user team on Essential pays $57 a month. Enterprise, with bulk discounts, 24x7 support and custom SLAs, is priced by quote. All public prices are in US dollars.
What is the Infraon price in India and is GST extra?+
Infraon publishes its prices only in US dollars, even though the company is based in Bengaluru. Its pricing pages do not mention INR billing or GST. Indian buyers should ask sales for a rupee quote and a GST invoice before buying, because a dollar subscription will cost more or less each month as the exchange rate moves.
Does Infraon have a free trial?+
Yes. Each paid Infraon ITSM and Infraon Assets plan has a Try For Free option, and the pricing page says you can cancel or switch plans at any time. Infraon does not state how long the trial lasts or whether a card is needed. There is no permanent free plan, though the site offers free calculators such as an MTTR analyser.
How much does Infraon asset management cost?+
Infraon Assets is priced separately from ITSM. The published prices are for 1,000 assets and 10 users: Essential costs $155 a month, Standard $347 and Professional $524. Standard adds agent-based discovery and software asset management, and Professional adds CMDB and agent-less discovery of servers, network devices and IP cameras. Other asset counts are quoted on request.
Infraon vs Freshservice: which suits an Indian IT team?+
Both Infraon and Freshservice are Indian-built and both publish per-agent pricing. Infraon's main difference is deployment: it runs on-premise or hybrid as well as in the cloud, and it adds monitoring, AIOps, NCCM and telecom OSS on the same CMDB. Freshservice is cloud-only but offers a larger public integration marketplace. Regulated buyers usually lean towards Infraon.
Can Infraon be installed on-premise?+
Yes. Infraon supports cloud, on-premise and hybrid deployment. The vendor positions on-premise for banking, government and telecom customers that have to keep data in their own data centres. Infraon Infinity is also offered as SaaS. If you need on-premise, expect Enterprise or quote-based pricing, because the published per-user prices describe the SaaS plans.
Is Infraon an Indian company?+
Yes. Infraon is the product brand of EverestIMS Technologies, incorporated in Bengaluru in April 2017 and now listed on the BSE SME platform. The head office is in J. P. Nagar, Bengaluru, and a US subsidiary, Infraon Corp, sells in America. Sales can be reached at sales@infraon.io or +91 80 4656 7100.
Does Infraon have a mobile app?+
The Infraon Assets pricing page lists mobile app support on every Assets plan, starting with Essential. It is mainly used for asset tracking, QR and barcode scanning, and physical audits. We could not confirm a public Play Store or App Store listing, so ask Infraon how the app is distributed to your field technicians.
Which Infraon plan includes change management?+
Change management is only in Infraon ITSM Professional, at $57 per user per month, along with problem and release management. Essential and Standard cover incidents, requests, SLAs and the knowledge base. If your team follows ITIL change approval, budget for Professional from the start, since moving up later raises the per-user cost for everyone.
How secure is Infraon?+
Infraon's site shows AICPA SOC, GDPR, PinkVERIFY, CMMI and PeopleCert badges, and its Enterprise plan lists advanced security options. For strict data control you can run Infraon on-premise so that data stays in your own data centre. Ask for the SOC report and the certificate scope during evaluation, because the site does not explain them in detail.
What is Infraon?+
Infraon is manufacturing & production software by Infraon, an Indian company from Bengaluru. IT and asset management built in Bengaluru.
How much does Infraon cost?+
Infraon's published pricing starts at ₹2,000/mo. Plans and taxes vary, so confirm on the official site.
Does Infraon offer a free trial or free plan?+
App Advisor's listing records a free trial for Infraon. Confirm the current trial terms on Infraon's official site.
Is Infraon made in India?+
Yes. Infraon is built by Infraon, headquartered in Bengaluru, Karnataka.
Who is Infraon best suited for?+
Infraon suits small business, smb, mid-market buyers looking for manufacturing & production software with it service management & asset tracking.
What are the best alternatives to Infraon?+
Popular alternatives in manufacturing & production software include TranZact Manufacturing, ERPNext Manufacturing, Fogwing. Use App Advisor's compare tool to see them side by side.
How is Infraon deployed?+
Infraon is available as a cloud (SaaS) product, with web access.
About Infraon
Infraon · Bengaluru, Karnataka · Founded 2021 · 2 products in our catalogue · Indian company
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