Loyalty Juggernaut

by Loyalty Juggernaut · Hyderabad, Telangana · Since 2015

Enterprise loyalty platform built in Hyderabad.

Loyalty & rewards programsMade in IndiaEnterprise ready

Starting price: Price on request; No prices published on lji.io
Free trial / plan: No free plan; Demo on request only
Deployment: Cloud; Web
App Advisor rating: 4.4; transparency & India fit

What is Loyalty Juggernaut?

Loyalty Juggernaut (LJI) makes GRAVTY, an enterprise loyalty platform for airlines, hotel groups, retail coalitions, telecoms and banks. It was founded in 2015 and is headquartered in Palo Alto, but its engineering centre is in Hyderabad, so Indian buyers deal with a company that builds its product in India. LJI says it has 60+ enterprise clients running 80+ programmes in 110 countries. Named customers include Emirates Skywards Everyday, WestJet and Deutsche Telekom, plus Indian hotel brands ITC Hotels and The LaLiT.

Where GRAVTY stands out is scale and configurability. Business teams build earning, burning and tier rules in a patented drag-and-drop Visual Rules editor. Partner onboarding and settlement are built in, and a separate module, FIDIVIO, handles IFRS-compliant points-liability accounting, which finance teams at airlines and coalitions care about. LJI quotes 30,000+ transactions per second at peak and 100M+ members on one tenant, on a serverless AWS stack.

For most Indian businesses it is simply too big. LJI publishes no pricing, no trial and no self-serve sign-up, and its developer docs sit behind a login. A 20-outlet restaurant chain or a D2C brand will be better served by Indian SMB tools such as Reelo, Easy Rewardz or Capillary's lighter offerings. LJI also offers no ready-made consumer app; it supplies APIs and Android SDKs for your team or agency to build on.

Buying works like any enterprise deal: a demo, a scoping exercise, then a custom contract. The integrations catalogue lists 139 connectors, including Indian names such as Netcore, ValueFirst, Karix, Xeno, QwikCilver and CCAvenue, which shortens Indian rollouts. Budget for a multi-month implementation, and ask LJI which AWS region will hold your member data, since its security page doesn't say.

What works well

+Engineering centre in Hyderabad, with Indian hospitality customers such as ITC Hotels and The LaLiT
+Patented Visual Rules editor lets business users change loyalty logic without developers
+FIDIVIO module handles IFRS-compliant points-liability accounting for finance teams
+Integrations catalogue of 139 connectors covering POS, PMS, airline PSS, ERP, CDP and messaging
+Security page lists SOC 2 Type 2 and ISO/IEC 27001:2022, with AES-256 at rest
+Claims 30,000+ transactions per second and 100M+ members on a single tenant
+Built for coalition and partner programmes, with partner settlement built in

What to watch out for

−No public pricing, free trial or self-serve sign-up; every deal goes through sales
−Developer documentation at docs.gravty.io needs a login, so you can't assess the APIs before engaging
−No ready-made white-label member app; you build it with LJI's APIs and SDKs
−Security page does not say which region stores member data, which matters for DPDP planning
−Too heavy and costly for small retailers and restaurants that just need a punch-card style programme

Best suited for: Airlines, hotel groups and travel brands running large frequent-flyer or guest programmes · Retail or lifestyle coalitions with many earn-and-burn partners that need settlement · Banks, telecoms and CPG companies running B2B or B2B2C channel loyalty at scale

Loyalty Juggernaut at a glance

Analysing Loyalty Juggernaut — pricing, features, reviews and alternatives…

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Loyalty Juggernaut features

Researched from Loyalty Juggernaut's official product pages · updated October 2026.

Loyalty engine

Patented Visual Rules no-code rules builder
Multi-tier programmes with multiple point and wallet currencies
Patented Point Escrow and real-time fraud holds
Support for B2C, B2B, B2B2C, B2E and D2C programmes

Offers & partners

AI-personalised offers and gamified promotions
Partner onboarding, offers and settlement
GRAVTY AI-Scan receipt scanning for offline purchases
Award catalogue links to QwikCilver, Tango and others

Data & analytics

Unified member view with segmentation and privacy controls
GRAVTY Intelligence real-time KPIs and dashboards
Delta Lake data ingestion and warehouse exports
Agentic AI Compass for natural-language programme analysis

Finance & platform

FIDIVIO IFRS-compliant loyalty liability accounting
Serverless AWS architecture with cross-zone failover
GRAVTY Ascend migration tooling from legacy platforms
Open APIs and Android SDKs

AI capabilities

GRAVTY Agentic Universe groups six agentic systems: programme intelligence, personalisation, productivity, commerce, trust and risk, and retention
Machine-learning models predict engagement and tailor offers per member
AI-Scan reads purchase receipts to award points for offline retail
AI-based fraud controls hold suspicious points in real time

Loyalty Juggernaut pricing (USD)

Source

Every edition as published by the vendor. Prices exclude GST unless stated. Full Loyalty Juggernaut pricing breakdown

GRAVTY enterprise licence

Custom quote

Loyalty engine with Visual Rules, tiers and multiple currencies
Offers, promotions and partner management
Customer data management and GRAVTY Intelligence analytics
Add-on modules such as FIDIVIO, AI-Scan and Agentic AI

• The lji.io site offers only 'See GRAVTY in action' and 'Contact Us' calls to action; pricing is negotiated per enterprise contract.
• Scope typically depends on programme type (B2C, B2B, B2B2C, B2E or D2C), member volume, modules and integrations; confirm the pricing basis with sales.
• GST and INR billing are not mentioned on the site.

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Integrations

Salesforce Commerce
Shopify
SAP
Oracle OPERA
Oracle Simphony
Amadeus Altea
Sabre
Braze
MoEngage
CleverTap
Netcore
ValueFirst
Karix
Xeno
QwikCilver
CCAvenue
Stripe
Zendesk
Freshdesk
Snowflake
Okta
Infosys Finacle
WhatsApp
Apple Wallet
Google Wallet

Security & compliance

Hosted on AWS, with each client running across at least two Availability Zones
TLS 1.2+ and SFTP in transit; AES-256 at rest and for backups
Client data kept logically separate per client
Zero-trust controls and role-based access, per the technology page
Claims 99.99% uptime and under 50 ms average latency

For Indian businesses

LJI's engineering centre is in Hyderabad; global headquarters is Palo Alto
Indian hospitality customers on its site include ITC Hotels and The LaLiT
Integrations catalogue includes Indian vendors Netcore, ValueFirst, Karix (Mgage), Xeno, QwikCilver, CCAvenue, Wondersoft POS and Infosys Finacle
WhatsApp is listed as a supported channel

Support, resources & partner network

Support & learning

Solutions engineers build custom connectors for unlisted systems
Developer Central documentation (login required)
Regional offices in Mexico City, Toronto, London, Madrid, Dubai, Hyderabad and Shanghai

Technology Integrations Security About

Trust, compliance & who uses Loyalty Juggernaut

60+ enterprise clients, 80+ loyalty programmes

Customers

110

Countries

2015

In business since

Certifications & compliance

SOC 2 Type 2 — Under SSAE 18 standards Source
ISO/IEC 27001:2022 Source

Each claim links to the vendor's own published statement. Always confirm current certificate validity directly with the vendor.

Is Loyalty Juggernaut the best choice for you?

Best choice if you are…

Airlines, hotel groups and travel brands running large frequent-flyer or guest programmes
Retail or lifestyle coalitions with many earn-and-burn partners that need settlement
Banks, telecoms and CPG companies running B2B or B2B2C channel loyalty at scale

Look elsewhere if you are…

Small and mid-size Indian retailers, salons and restaurants that want a low monthly fee
Teams without in-house developers or an agency to build the member-facing app

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (5) · updated October 2026

Loyalty Juggernaut screenshots

Specifications

Category: Loyalty & rewards programs
Vendor: Loyalty Juggernaut
Headquarters: Hyderabad, Telangana
Founded: 2015
Pricing model: Quote-based
Starting price: Price on request · No prices published on lji.io
Deployment: Cloud
Platforms: Web
Best for: Mid-market, Enterprise
Made in India: Yes

Free plan

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Compare all Loyalty Juggernaut alternatives with pricing →

Loyalty Juggernaut — frequently asked questions

How much does Loyalty Juggernaut GRAVTY cost?+

Loyalty Juggernaut does not publish GRAVTY pricing anywhere on lji.io. Each deal is an enterprise contract scoped around programme type, member volume, modules such as FIDIVIO or AI-Scan, and integrations. Expect a demo and a scoping exercise before you see a number. GRAVTY is built for airlines and coalitions, so budget well above the monthly fees of SMB loyalty apps.

Does Loyalty Juggernaut offer a free trial or free plan?+

No. Loyalty Juggernaut has no free plan, free trial or self-serve sign-up for GRAVTY. Its website offers only a demo request and a contact form. Even its developer documentation at docs.gravty.io needs a login. If you need a loyalty tool to try out this week, an Indian SMB product with a free tier is a better starting point.

Is Loyalty Juggernaut an Indian company?+

Partly. Loyalty Juggernaut was founded in 2015 in Silicon Valley and lists Palo Alto, California as its global headquarters. Its engineering centre is in Hyderabad, which is where much of GRAVTY is built. It also has offices in Dubai, London, Madrid, Toronto, Mexico City and Shanghai, and the company says its founders, leadership and employees own it.

Who uses Loyalty Juggernaut in India?+

The lji.io client logos include ITC Hotels and The LaLiT among Indian hospitality brands. Globally, Loyalty Juggernaut names Emirates Skywards Everyday, WestJet, Deutsche Telekom, GHA DISCOVERY, Majid Al Futtaim SHARE and Coca-Cola FEMSA. The company says it serves 60+ enterprise clients running 80+ loyalty programmes across 110 countries and 16 industry verticals.

Loyalty Juggernaut vs Capillary: which is better for an Indian enterprise?+

Both are enterprise loyalty platforms with Indian engineering roots. Capillary has a larger Indian retail customer base and bundles CDP and engagement tools. Loyalty Juggernaut's GRAVTY is strongest for airlines, hotels and multi-partner coalitions, thanks to built-in partner settlement and the FIDIVIO module for IFRS liability accounting. Run a scoped proof of concept with both before deciding.

Does GRAVTY come with a mobile app?+

Loyalty Juggernaut does not ship a ready-made member app on Google Play or the App Store. Instead, GRAVTY offers APIs and SDKs to build Android loyalty apps, and connects to Apple Wallet and Google Wallet for digital cards. Your in-house developers or an agency build the front end, while GRAVTY runs the points, tiers, offers and partner logic behind it.

Is member data secure in Loyalty Juggernaut GRAVTY?+

Loyalty Juggernaut's security page lists SOC 2 Type 2 under SSAE 18 and ISO/IEC 27001:2022. GRAVTY runs on AWS across at least two Availability Zones per client, encrypts data in transit with TLS 1.2+ and at rest with AES-256, and keeps each client's data separate. The page does not name a data-residency region, so ask about India hosting under the DPDP Act.

Which systems does Loyalty Juggernaut integrate with?+

Loyalty Juggernaut's integrations page lists 139 connectors. They include POS systems such as Oracle Simphony and Wondersoft, hotel PMS such as Oracle OPERA, airline PSS such as Amadeus and Sabre, ERP such as SAP and NetSuite, and messaging tools such as Netcore, ValueFirst, MoEngage and WhatsApp. Its solutions engineers build custom connectors for systems that aren't listed.

How long does a Loyalty Juggernaut implementation take?+

Loyalty Juggernaut does not publish a standard timeline for GRAVTY rollouts. Its GRAVTY Ascend tooling handles migration from legacy loyalty platforms, and LJI claims 300M+ members migrated with full success. A realistic plan covers rules configuration, POS or PMS integrations, data migration and building the member app, so for a large programme expect several months rather than weeks.

What is Loyalty Juggernaut?+

Loyalty Juggernaut is loyalty & rewards programs by Loyalty Juggernaut, an Indian company from Hyderabad. Enterprise loyalty platform built in Hyderabad.

How much does Loyalty Juggernaut cost?+

Loyalty Juggernaut publishes: Price on request · No prices published on lji.io. Confirm current plans and taxes on the official pricing page.

Does Loyalty Juggernaut offer a free trial or free plan?+

Loyalty Juggernaut does not advertise a free plan; ask the vendor for a trial or a guided demo.

Is Loyalty Juggernaut made in India?+

Yes. Loyalty Juggernaut is built by Loyalty Juggernaut, headquartered in Hyderabad, Telangana.

Who is Loyalty Juggernaut best suited for?+

Loyalty Juggernaut suits mid-market, enterprise buyers looking for loyalty & rewards programs.

What are the best alternatives to Loyalty Juggernaut?+

Popular alternatives in loyalty & rewards programs include Reelo Loyalty, Smile.io, LoyaltyLion. Use App Advisor's compare tool to see them side by side.

How is Loyalty Juggernaut deployed?+

Loyalty Juggernaut is available as a cloud (SaaS) product, with web access.