ManageEngine ServiceDesk Plus

by Zoho Corporation · Chennai, Tamil Nadu · Since 2002

ITSM from ManageEngine.

Cybersecurity & endpoint protection IT service management & asset trackingMade in IndiaFree plan

Starting price: Free for up to 5 technicians; Paid cloud plans from US$645/year (Professional, 2 technicians, 250 assets)
Free trial / plan: Free Standard edition; Up to 5 technicians, one instance
Deployment: Cloud; Web
App Advisor rating: 4.6; transparency & India fit

What is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is the IT service management (ITSM) product from ManageEngine, the enterprise IT division of Zoho Corporation. It covers incident and request handling, problem, change and release management, a CMDB, IT asset management and projects. It also extends to HR, facilities, finance and legal teams through enterprise service management, which allows up to 15 separate service desk instances. The same editions are available as a Zoho-hosted cloud service or as on-premises software you run on your own servers. Few ITSM vendors still offer that choice.

In India it suits IT teams in mid-size companies, colleges, hospitals, manufacturers and government-linked bodies that want ITIL processes without ServiceNow-level budgets. Cloud customers can sign up on the India data centre (sdpondemand.manageengine.in), which matters to buyers who need data kept inside the country. The tight links with other ManageEngine tools such as Endpoint Central, OpManager and ADSelfService Plus are a real advantage if you already run them.

Pricing is per technician, and end users who raise tickets are free. The Standard edition is free for up to 5 technicians. On cloud, paid Standard starts at US$1,545 a year for 10 technicians, Professional at US$645 a year for 2 technicians and 250 assets, and Enterprise at US$1,595 a year for 2 technicians and 250 assets. On-premises starts lower, at US$1,195, US$495 and US$1,195 respectively. The public pricing page quotes in USD only, so Indian buyers should ask sales or a partner for an INR quote with GST.

The weak points are complexity and add-ons. Service catalogue, problem and project management are sold as add-ons on some editions, so the entry price rarely matches the final bill. The admin screens also have a learning curve for small teams. If you only need a simple helpdesk for under 5 agents, the free edition does the job. For anything beyond that, budget time for setup.

What works well

+Standard edition is free for up to 5 technicians, with no charge for end users
+Same editions available as cloud or on-premises, with a 30-day trial for both
+Cloud signup can use Zoho's India data centre through sdpondemand.manageengine.in
+Full ITIL stack in Enterprise: problem, change, release, CMDB and projects
+Predictive, generative and conversational AI (Zia) included in every edition at no extra cost
+Native links to ManageEngine Endpoint Central, OpManager, ADSelfService Plus and Site24x7
+Paid customers get 24x5 technical support with no separate support fee

What to watch out for

−Public prices are in USD only; INR quotes and GST treatment need a sales call
−Service catalogue, problem and project management are priced add-ons on lower editions
−Asset-based pricing on Professional and Enterprise raises the bill as your device count grows
−Free edition users pay US$35 per technician per year if they want maintenance support
−Support is 24x5 and excludes public holidays, not round the clock

Best suited for: Indian mid-size IT teams that want ITIL processes at a lower cost than ServiceNow · Organisations that need on-premises deployment for data control or regulation · Companies already using ManageEngine Endpoint Central or OpManager · Small IT teams of up to 5 agents that want a free helpdesk

ManageEngine ServiceDesk Plus at a glance

Analysing ManageEngine ServiceDesk Plus — pricing, features, reviews and alternatives…

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ManageEngine ServiceDesk Plus features

Researched from ManageEngine ServiceDesk Plus's official product pages · updated October 2026.

ITSM processes

Incident and request management
Problem, change and release management
CMDB and service catalogue
Project management and space management

Asset management

Asset discovery with a unified discovery agent
Software asset and licence management
Purchase and contract management
Asset loans, consumables and replenishment

Automation

Business rules and technician auto-assign
SLAs, escalations and preventive maintenance
Email-to-ticket conversion
Visual change workflows, orchestration and sandbox

Self-service

Self-service portal with custom domains
Knowledge base
Live chat
Active Directory user self-service

Customisation

Fine-grained roles and multi-site support
Custom request templates and custom actions
Deluge low-code scripting and webhooks
Reports, dashboards and user satisfaction surveys

AI capabilities

Zia generative AI assistance for technicians
Conversational virtual agent for end users
Predictive intelligence and a Zia usage dashboard
Zia Agents included in Enterprise
Microsoft Copilot integration and MCP support for external AI agents

ManageEngine ServiceDesk Plus pricing (USD)

Source

Every edition as published by the vendor · free trial: 30-day free trial for cloud and on-premises. Prices exclude GST unless stated. Full ManageEngine ServiceDesk Plus pricing breakdown

Free

Standard edition features
Up to 5 technicians
Only one service desk instance can use the free allotment
Optional maintenance at US$35 per technician per year

Standard

Cloud from $1,545/year for 10 technicians; on-premises from $1,195/year

Monthly or yearly, per technician

IT help desk with incident and request management
SLAs, escalations and business rules
Self-service portal and knowledge base
From about US$13 per technician per month

Professional

Cloud from $645/year (2 technicians, 250 assets); on-premises from $495/year

Per technician and per IT asset

Everything in Standard
IT asset management with discovery
Software licence and contract management
From about US$27 per technician per month

Enterprise

Cloud from $1,595/year (2 technicians, 250 assets); on-premises from $1,195/year

Per technician and per IT asset

Full ITSM: problem, change, release, CMDB and projects
Zia Agents included
Enterprise service management for non-IT teams
From about US$67 per technician per month

Other pricing options & add-ons

Add-ons
Service catalogue, problem management, project management and others depending on edition
Priced per year
Perpetual licence
On-premises perpetual licence available through the ManageEngine store
By quote

• End users who raise requests are not charged; only technicians are licensed.
• Yearly billing is discounted against monthly.
• The pricing page says prices are current as of September 2026 and may change.
• No INR prices or GST details are published; ask sales@manageengine.com or an Indian partner for a rupee quote.

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Integrations

ManageEngine Endpoint Central
ManageEngine OpManager
ManageEngine ADSelfService Plus
ManageEngine Applications Manager
Site24x7
Microsoft Teams
Microsoft Outlook and Office 365
Jira
Confluence
TeamViewer
Zoho Cliq
Zoho Flow
WhatsApp
ChatGPT
Dynatrace

Security & compliance

Cloud edition is hosted in Zoho-owned data centres, including one in India
Data centre regions include the United States, Europe, India and Australia

For Indian businesses

India data centre for the cloud edition, with API domain sdpondemand.manageengine.in and accounts.zoho.in
Indian support phone lines are listed: +91 44 6965 6092 and +91 44 6965 6191
ManageEngine has an India-localised site at manageengine.com/in
Integrates with WhatsApp, which many Indian IT teams use for user updates

Support, resources & partner network

Support & learning

24x5 technical support for paid customers, excluding public holidays
Live chat, email and phone
Community forum, FAQs and known issues
Premium support and professional services

Pricing Features Support Data centres (API docs)

Trust, compliance & who uses ManageEngine ServiceDesk Plus

Certifications & compliance

ISO 27001, ISO 27017, ISO 27018 — Zoho company-level certifications cited on the India cloud page Source
SOC 2 Type II Source

Each claim links to the vendor's own published statement. Always confirm current certificate validity directly with the vendor.

Is ManageEngine ServiceDesk Plus the best choice for you?

Best choice if you are…

Indian mid-size IT teams that want ITIL processes at a lower cost than ServiceNow
Organisations that need on-premises deployment for data control or regulation
Companies already using ManageEngine Endpoint Central or OpManager
Small IT teams of up to 5 agents that want a free helpdesk

Look elsewhere if you are…

Customer support teams handling consumer tickets; Zoho Desk or Freshdesk fit that better
Very small businesses that want a simple, no-setup ticket inbox

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (6) · updated October 2026

ManageEngine ServiceDesk Plus screenshots

Specifications

Category: Cybersecurity & endpoint protection, IT service management & asset tracking
Vendor: Zoho Corporation
Headquarters: Chennai, Tamil Nadu
Founded: 2002
Pricing model: Freemium
Starting price: Free plan
Deployment: Cloud
Platforms: Web
Best for: Startup, Small business, SMB
Made in India: Yes

Rs. 1,920 (home Total Security offer price) · Business editions priced on request

View

ManageEngine ServiceDesk Plus vs ManageEngine Endpoint Central

Compare all ManageEngine ServiceDesk Plus alternatives with pricing →

ManageEngine ServiceDesk Plus — frequently asked questions

How much does ManageEngine ServiceDesk Plus cost?+

ManageEngine ServiceDesk Plus is free for up to 5 technicians on the Standard edition. Paid cloud plans start at US$1,545 a year for 10 technicians on Standard, US$645 a year on Professional and US$1,595 a year on Enterprise (both with 2 technicians and 250 assets). On-premises starts lower. Only technicians are charged; end users raising tickets are free.

Is there an INR price and is GST included?+

The official ServiceDesk Plus pricing page lists prices in US dollars only and does not mention GST. Indian buyers should request a quote from ManageEngine sales or a local partner to get rupee pricing with GST shown on the invoice. Expect 18% GST on software subscriptions bought in India, but confirm the exact treatment in your quote.

Does ServiceDesk Plus have a free plan or trial?+

Yes to both. ServiceDesk Plus offers a free Standard edition for up to 5 technicians, limited to one service desk instance. Both the cloud and on-premises versions also come with a 30-day free trial of the paid editions, so you can test asset management, change management and CMDB before buying.

Can ServiceDesk Plus data be stored in India?+

Yes. ServiceDesk Plus Cloud runs in Zoho-owned data centres, and India is one of the listed regions, using the sdpondemand.manageengine.in domain. If you need full control over data instead, the on-premises edition runs on your own servers in your own facility, with the same edition structure as the cloud version.

ServiceDesk Plus vs Freshservice: which is better for Indian IT teams?+

ServiceDesk Plus is the stronger choice if you need on-premises deployment, a free tier for up to 5 technicians, or tight links with ManageEngine endpoint and network tools. Freshservice is generally easier to set up but is cloud-only. Compare total cost by counting technicians and assets, because ServiceDesk Plus Professional and Enterprise also charge by asset count.

Does ServiceDesk Plus have a mobile app?+

Yes. ManageEngine lists native ServiceDesk Plus apps for iOS, Android and Windows. Technicians can use them to view, update and close requests away from their desks. End users can also raise requests and check status through the self-service portal, which works in any browser.

What AI features does ServiceDesk Plus include?+

ServiceDesk Plus includes Zia, Zoho's AI, in all editions at no extra cost. Zia covers generative replies, a conversational virtual agent for end users, predictive intelligence and a usage dashboard. The Enterprise edition adds Zia Agents. There is also Microsoft Copilot integration and MCP support for connecting external AI models.

Is ServiceDesk Plus secure?+

ServiceDesk Plus Cloud is hosted in Zoho's own data centres. ManageEngine's India cloud page says Zoho holds ISO 27001, ISO 27017 and ISO 27018 certifications and is SOC 2 Type II compliant. The on-premises edition puts security in your hands, which some banks and government bodies prefer.

What support does ManageEngine offer in India for ServiceDesk Plus?+

Paid ServiceDesk Plus customers get 24x5 technical support at no extra charge, excluding public holidays. ManageEngine lists Chennai phone lines (+91 44 6965 6092 for cloud), email, live chat and a community forum. Free edition users can buy annual maintenance at US$35 per technician per year.

How long does it take to set up ServiceDesk Plus?+

A basic ServiceDesk Plus help desk with email-to-ticket, a self-service portal and SLAs can run within days on the cloud edition. A full ITIL rollout with CMDB, asset discovery and change workflows takes much longer. ManageEngine does not publish a standard timeline, and it offers professional services for larger projects.

What is ManageEngine ServiceDesk Plus?+

ManageEngine ServiceDesk Plus is cybersecurity & endpoint protection by Zoho Corporation, an Indian company from Chennai. ITSM from ManageEngine.

How much does ManageEngine ServiceDesk Plus cost?+

ManageEngine ServiceDesk Plus has a free plan. Check the vendor's pricing page for current plans.

Does ManageEngine ServiceDesk Plus offer a free trial or free plan?+

Yes — ManageEngine ServiceDesk Plus offers a free plan you can start with.

Is ManageEngine ServiceDesk Plus made in India?+

Yes. ManageEngine ServiceDesk Plus is built by Zoho Corporation, headquartered in Chennai, Tamil Nadu.

Who is ManageEngine ServiceDesk Plus best suited for?+

ManageEngine ServiceDesk Plus suits startup, small business, smb buyers looking for cybersecurity & endpoint protection with it service management & asset tracking.

What are the best alternatives to ManageEngine ServiceDesk Plus?+

Popular alternatives in cybersecurity & endpoint protection include ManageEngine ADManager Plus, ManageEngine Endpoint Central, Zoho Vault. Use App Advisor's compare tool to see them side by side.

How is ManageEngine ServiceDesk Plus deployed?+

ManageEngine ServiceDesk Plus is available as a cloud (SaaS) product, with web access.