Zonka Feedback

by Zonka Technologies · Gurugram, Haryana · Since 2014

Feedback surveys with WhatsApp and kiosk modes, built in India.

Survey & customer feedback tools WhatsApp automationMade in India

Starting price: Custom quote; Priced by response volume
Free trial / plan: 14-day free trial; No free plan
Deployment: Cloud; Web
App Advisor rating: 4.6; transparency & India fit

What is Zonka Feedback?

Zonka Feedback is a customer and employee feedback platform built by Zonka Technologies Private Limited, whose registered office is in DLF Phase 1, Gurugram. Founders Rajiv Mehta and Sonika Mehta sell it mostly to overseas brands (the company cites 2,000+ brands across 30+ countries), but it fits Indian businesses that collect feedback at physical locations: hospital wards, hotel front desks, showrooms, restaurants and bank branches. Its tablet kiosk app, which runs on iPads and Android tablets and works without Wi-Fi, is the main reason to shortlist it over a generic form builder.

Survey reach is wide. Zonka sends NPS, CSAT and CES surveys over email, SMS, WhatsApp (through the Infobip gateway), website widgets, in-product popups and a mobile SDK, with 30+ question types, skip logic and more than 30 languages. Responses land in an inbox where staff can assign follow-ups, add internal notes and reply to the customer, and reports can be split by location or staff member. A separate AI Feedback Intelligence add-on pulls themes, sentiment and emotion from open text.

The catch is pricing and setup detail. The pricing page no longer shows plans; Feedback Management is quoted on response volume, and the AI add-on on data credits. Regional hosting in India is offered, but Zonka's help article says accounts are created in the EU data server by default and moving region means rebuilding the account, so Indian companies with data-residency needs must request the India region before they start. There is no free plan, only a 14-day trial.

For buying, expect a sales call. The App Store listing for the iPad app shows yearly in-app tiers of Starter at USD 499.99, Advanced at USD 699.99 and Professional at USD 999.99, which gives a rough idea of entry cost, but web contracts are custom. Ask for INR invoicing, the India data centre and WhatsApp message costs in the same quote.

What works well

+Offline kiosk app for iPad and Android tablets syncs responses once connectivity returns
+WhatsApp, SMS, email, web, in-app and offline surveys run from one account
+India is one of four regional hosting options, alongside US, Europe and Australia
+Location and staff-level reports suit multi-branch hospitals, hotels and retail chains
+Response inbox turns negative feedback into tasks with notes and customer replies
+Native integrations include Salesforce, HubSpot, Zendesk, Freshdesk, Slack and Microsoft Teams
+ISO 27001:2022 certification with GDPR and HIPAA compliance claims on the pricing page

What to watch out for

−No public plan prices; Feedback Management is quoted by response volume only
−No free plan, only a 14-day trial before a paid contract is required
−New accounts default to the EU data server and changing region means starting from scratch
−AI theme and sentiment analysis is a separately priced add-on billed on data credits
−WhatsApp surveys depend on Infobip as the gateway, adding another vendor to manage

Best suited for: Hospitals, clinics and hotels collecting feedback on tablets at the point of service · Multi-location retail or banking chains comparing branches and staff scores · CX teams running NPS and CSAT programmes over WhatsApp and email · Companies that need Indian data residency for survey responses

Zonka Feedback at a glance

Analysing Zonka Feedback — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Zonka Feedback features

Researched from Zonka Feedback's official product pages · updated October 2026.

Survey channels

Offline kiosk on iPad and Android tablets
Email and SMS surveys
WhatsApp surveys
Website and in-product surveys
In-app feedback SDK

Survey building

30+ question types
Skip logic and branching
Answer piping and custom variables
40+ templates including NPS and CES 2.0
30+ languages
Custom branding

Reporting

NPS, CSAT and CES analysis
Location and staff reports
Trend and date comparisons
Word analysis
Scheduled PDF reports and digests
Instant email and SMS alerts

Case management

Response inbox with filters
Convert feedback into tasks
Internal notes
Email customers from the platform
Activity history

Kiosk management

Self-service kiosk mode
Assisted face-to-face feedback
Pre-capture screen for staff data
Remote device tracking of uptime, sync and battery

Enterprise

Single sign-on
Role-based access by department, region and location
API and webhooks
Regional data hosting

AI capabilities

Theme and entity extraction from open text
Sentiment and emotion analysis
AI insights assistant
Impact analysis

Zonka Feedback pricing (USD)

Source

Every edition as published by the vendor · free trial: 14-day free trial. Prices exclude GST unless stated. Full Zonka Feedback pricing breakdown

Feedback Management

Custom quote

based on number of responses

Email, SMS, WhatsApp, offline and digital surveys
NPS, CSAT and CES with drag-and-drop builder
Dashboards, case management and automation
20+ integrations and multilingual surveys

AI Feedback Intelligence

Custom quote

add-on based on data credits

Theme and entity extraction
Sentiment and emotion analysis
AI insights assistant and impact analysis
Unified analytics across data sources

Other pricing options & add-ons

iPad app yearly in-app tiers
Starter, Advanced, Professional and Max as listed on the App Store
USD 499.99 to USD 999.99/year

• The official pricing page asks buyers to request a custom quote; currency and GST treatment are not stated.
• Both products can be bundled.

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Integrations

Salesforce
HubSpot
Pipedrive
Mailchimp
Klaviyo
Zendesk
Intercom
Freshdesk
Help Scout
Jira
Slack
Microsoft Teams
Google Sheets
Zapier
Make
Webhooks

Security & compliance

ISO 27001:2022 certified
GDPR and HIPAA compliance stated
Single sign-on and role-based access
Regional data hosting in US, Europe, Australia or India

For Indian businesses

Zonka Technologies Private Limited has its registered office in DLF Phase 1, Gurugram.
India is one of four regional data-hosting options, with an India API endpoint; data stays in the selected region.
WhatsApp surveys are supported through the Infobip gateway.
An Indian phone line, +91 99998 49771, is listed on the contact page.

Mobile apps

Android app iOS app

An Android app is listed on Google Play. The iOS app is designed for iPad kiosks and works offline; it is free with in-app purchases.

Trust, compliance & who uses Zonka Feedback

2,000+ brands

Customers

30+

Countries

Is Zonka Feedback the best choice for you?

Best choice if you are…

Hospitals, clinics and hotels collecting feedback on tablets at the point of service
Multi-location retail or banking chains comparing branches and staff scores
CX teams running NPS and CSAT programmes over WhatsApp and email
Companies that need Indian data residency for survey responses

Look elsewhere if you are…

Small businesses that only need a free form or a one-off survey
Buyers who want self-serve, transparent monthly pricing

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (10) · updated October 2026

Zonka Feedback screenshots

Specifications

Category: Survey & customer feedback tools, WhatsApp automation
Vendor: Zonka Technologies
Headquarters: Gurugram, Haryana
Founded: 2014
Pricing model: Subscription
Starting price: Custom quote · Priced by response volume
Deployment: Cloud
Platforms: Web
Best for: Small business, SMB, Mid-market
Made in India: Yes

Free plan

View

Zonka Feedback vs Zoho Survey Zonka Feedback vs Google Forms Zonka Feedback vs SurveySparrow Zonka Feedback vs SurveyMonkey Zonka Feedback vs Microsoft Forms

Compare all Zonka Feedback alternatives with pricing →

Zonka Feedback — frequently asked questions

How much does Zonka Feedback cost?+

Zonka Feedback no longer lists plan prices on its pricing page. Feedback Management is quoted on the number of responses you expect, and the AI Feedback Intelligence add-on is priced on data credits. The iPad app's App Store listing shows yearly tiers from USD 499.99 to USD 999.99, which gives a rough starting point.

Does Zonka Feedback have a free plan or trial?+

Zonka Feedback offers a 14-day free trial but no permanent free plan. The trial lets you build surveys and test channels such as email and the tablet kiosk. After 14 days you need a paid contract, so plan your pilot, for example at one branch, inside that window.

Is Zonka Feedback an Indian company?+

Yes. Zonka Feedback is built by Zonka Technologies Private Limited, whose registered office is in DLF Phase 1, Gurugram, Haryana. It was founded by Rajiv Mehta and Sonika Mehta. Most of its 2,000+ customers are overseas, and it lists US, UK and Indian phone numbers for sales.

Can Zonka Feedback store data in India?+

Zonka Feedback offers regional data hosting in the US, Europe, Australia and India, and says data does not leave the chosen region. Its help article notes that accounts are created on the EU server by default and switching later means rebuilding the account, so request the India data centre before onboarding.

Does Zonka Feedback support WhatsApp surveys?+

Yes. Zonka Feedback can send surveys over WhatsApp, using Infobip as the gateway provider, alongside email, SMS, web and in-app channels. Indian businesses should ask whether WhatsApp message charges are included in the Zonka quote or billed separately through Infobip, and where that message data is processed.

Does Zonka Feedback work offline on a tablet?+

Zonka Feedback's kiosk app runs on iPads and Android tablets and works without Wi-Fi, syncing responses later. It supports self-service kiosk mode, staff-assisted surveys and remote tracking of device uptime, sync and battery. This makes it suitable for hospital wards, hotel lobbies and stores with weak connectivity.

Zonka Feedback vs SurveyMonkey: which is better?+

Zonka Feedback is built for ongoing customer experience programmes, with an offline kiosk app, location and staff reports and a case inbox for follow-ups. SurveyMonkey is stronger for general research surveys and self-serve pricing. A multi-branch hospital or retailer will get more from Zonka; occasional surveys suit SurveyMonkey better.

Is Zonka Feedback secure?+

Zonka Feedback states ISO 27001:2022 certification and GDPR and HIPAA compliance on its pricing page. Enterprise accounts get single sign-on and role-based access by department, region and location. Regional hosting lets Indian customers keep survey responses, user records and logs in the India data centre.

What does Zonka Feedback integrate with?+

Zonka Feedback integrates natively with CRMs such as Salesforce, HubSpot and Pipedrive, helpdesks such as Zendesk, Freshdesk and Intercom, and collaboration tools including Slack, Microsoft Teams, Jira and Google Sheets. Zapier, Make, Integrately, webhooks and an API cover other systems.

How long does Zonka Feedback take to set up?+

A basic Zonka Feedback survey from one of 40+ templates can go live in a day, and a tablet kiosk only needs the app installed and logged in. Multi-location programmes with role-based dashboards, CRM integration and India data hosting take longer and are best planned with Zonka's team during the trial.

Where is the Zonka Feedback login page?+

Zonka Feedback's login is at https://platform.zonkafeedback.com/login, linked from its official website.

How much does Zonka Feedback cost?+

Zonka Feedback publishes its plans at https://www.zonkafeedback.com/pricing. Check that page for current prices, as plans change.

Does Zonka Feedback have a free trial?+

Yes. Zonka Feedback's official site offers a free trial of 14 days.

Does Zonka Feedback have a mobile app?+

Yes. Zonka Feedback's official website links to its Android and iOS app.

Is Zonka Feedback secure and compliant?+

Zonka Feedback's official site states ISO 27001, GDPR, HIPAA, PCI DSS compliance.

What is Zonka Feedback?+

Zonka Feedback is survey & customer feedback tools by Zonka Technologies, an Indian company from Gurugram. Feedback surveys with WhatsApp and kiosk modes, built in India.

How much does Zonka Feedback cost?+

Zonka Technologies publishes: Custom quote · Priced by response volume. Confirm current plans and taxes on the official pricing page.

Does Zonka Feedback offer a free trial or free plan?+

App Advisor's listing records a free trial for Zonka Feedback. Confirm the current trial terms on Zonka Technologies's official site.

Is Zonka Feedback made in India?+

Yes. Zonka Feedback is built by Zonka Technologies, headquartered in Gurugram, Haryana.

Who is Zonka Feedback best suited for?+

Zonka Feedback suits small business, smb, mid-market buyers looking for survey & customer feedback tools with whatsapp automation.

What are the best alternatives to Zonka Feedback?+

Popular alternatives in survey & customer feedback tools include Zoho Survey, Google Forms, SurveySparrow. Use App Advisor's compare tool to see them side by side.

How is Zonka Feedback deployed?+

Zonka Feedback is available as a cloud (SaaS) product, with web access.