Head to head · Helpdesk software
Zoho Desk vs Freshservice
Pricing, features, India readiness and rating compared. Zoho Desk rates highest.
| Compare | Zoho Desk | Freshservice |
|---|---|---|
| Category | Helpdesk software | Helpdesk software |
| Vendor | Zoho Corporation | Freshworks |
| Headquarters | Chennai, Tamil Nadu | San Mateo, California |
| Made in India | Yes | Yes |
| Starting price | Free plan | ₹1,600/mo |
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Published pricing | Yes | Yes |
| Deployment | cloud | cloud |
| Mobile apps | No | No |
| Founded | 1996 | 2010 |
| Best for | Startup, Small business, SMB | Small business, SMB, Mid-market |
| App Advisor rating | 4.8 / 5 | 4.7 / 5 |
Zoho Desk: pros & cons
- +Free plan available to evaluate at zero cost
- +Built in India with GST-ready workflows and local support hours
- +30 years in business — a mature, stable product
- +One of the top-ranked helpdesk software options in our catalogue
- −Feature depth for your specific workflow should still be verified in a demo
Key features
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
Freshservice: pros & cons
- +Pricing is published, so there is no sales call to see costs
- +Built in India with GST-ready workflows and local support hours
- +16 years in business — a mature, stable product
- −No permanently free plan
Key features
- Multi-channel ticketing (email, chat, phone, WhatsApp)
- SLA policies and escalations
- Knowledge base and self-service portal
- Automation and canned responses
- Agent collaboration and internal notes
- CSAT surveys
Get an instant demo
See Zoho Desk live, with an App Advisor discount
Frequently asked questions
Which is better, Zoho Desk or Freshservice?+
Zoho Desk scores higher on App Advisor's rating (4.8/5) for pricing transparency, India readiness and maturity. Zoho Desk has a free plan, which matters if you want to try before paying. The right choice depends on your workflow — request demos of both.
Is Zoho Desk cheaper than Freshservice?+
Zoho Desk starts at Free plan and Freshservice at ₹1,600/mo. Compare per-user costs at your team size, and remember GST is added on top.
Can I switch from Zoho Desk to Freshservice?+
Most helpdesk software products import CSV or Excel data; check whether historical records, attachments and integrations move too before you switch.