Freshservice

by Freshworks · San Mateo, California · Since 2010

IT service management from Freshworks.

Starting price: From $19/agent/month; Starter, billed annually
Free trial / plan: No free plan; 14-day free trial
Deployment: Cloud; Web
App Advisor rating: 4.7; transparency & India fit

What is Freshservice?

Freshservice is Freshworks' IT service management (ITSM) platform. It covers incident, problem, change and release management, a unified service catalog with extensible workflows, a support portal and knowledge base, service health monitoring, asset normalisation and an integrated CMDB that maps dependencies between resources. Freshworks also positions it for IT asset management (ITAM), IT operations management (ITOM) and employee service management (ESM).

Pricing is per agent per month and published in USD. Three tiers carry public prices — Starter $19, Growth $49 and Pro $99 — while Enterprise is Custom and requires contacting sales. A 14-day free trial gives unrestricted access to all features, and there is no free-forever plan.

What works well

+Published per-agent prices for three of the four tiers, starting at $19/agent/month billed annually
+14-day free trial with unrestricted access to all features and no credit card required
+Three free day passes at signup, with further passes from $3, so occasional agents don't need full seats
+Goes well beyond ticketing: ITAM, ITOM, ESM, integrated CMDB and dependency mapping
+Low-code orchestration and intelligent routing for automating service workflows
+Indian customers can choose an India (IND) data location at signup

What to watch out for

−Enterprise pricing is Custom, so the top tier needs a sales conversation
−Steep climb from Starter ($19) to Growth ($49) to Pro ($99) per agent per month
−Many capabilities are paid add-ons: Freddy AI Copilot $29/agent/month, Business Agent licences $49/agent/month, project management $15/user/month
−IT asset management is priced separately, starting at $125/mo per 500 Asset Units, with per-plan ITAM prices requiring contact with sales
−The pricing page prints annual-billing rates only; monthly figures are not shown
−No INR pricing: Freshworks states annual contracts accept USD, EUR and GBP

Best suited for: IT service desks that want ITIL-aligned incident, problem, change and release management · Organisations needing a CMDB and asset dependency mapping alongside ticketing · Companies extending service management beyond IT to HR, facilities and other teams (ESM) · Teams with occasional agents who suit day passes rather than full licences · Indian enterprises that need service desk data hosted in an India data region

AI analysis of Freshservice

Analysing Freshservice — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Freshservice features

Researched from Freshservice's official product pages · updated September 2026.

ITSM

Incident management
Problem management
Change management
Release management
Unified service catalog with extensible workflows
Support portal and knowledge base
On-call management

ITAM and CMDB

IT asset management
Asset normalisation for a unified view of resources
Integrated CMDB
Dependency mapping

ITOM

IT operations management
Service health monitoring with a user-centric view of digital operations

Automation

Low-code orchestration
Intelligent routing
Extensible workflows

Employee service management

Employee service management (ESM)
Employee journeys
Employee workspaces

Freddy AI Copilot
Freddy AI Agent Studio
Freddy AI Insights
Freddy AI Agent (Classic) sessions included on Enterprise

Freshservice pricing (USD)

Source

Every edition as published by the vendor · free trial: 14-day free trial with unrestricted access to all features, no credit card required. Prices exclude GST unless stated. Full Freshservice pricing breakdown

Starter

$19/agent/month

Billed annually

Entry ITSM tier
Incident management
Support portal and knowledge base
Day passes for occasional agents

Growth

$49/agent/month

Billed annually

Everything in Starter
Service catalog with extensible workflows
Intelligent routing
Asset normalisation

Pro

$99/agent/month

Billed annually

Everything in Growth
Low-code orchestration
Integrated CMDB and dependency mapping
Advanced service management

Enterprise

Custom

Everything in Pro
Includes 1,200 sessions of Freddy AI Agent (Classic) per year, prorated for shorter billing cycles
Quote-based pricing

Other pricing options & add-ons

• The pricing page prints annual-billing rates only. A monthly toggle and a 'Save 20%' annual option exist, but monthly-billed figures are not printed.
• Enterprise has no published price and is marked Custom with a Contact us action.
• There is no free-forever plan; the only free access is the 14-day trial.
• Freshworks states that annual contracts accept USD, EUR and GBP currencies. No INR price list or India pricing page is published, and GST treatment is not stated.
• ITAM licensing uses Asset Units bought in packs of 500, where asset types consume different unit counts (for example a server costs 4 units and a desktop 1 unit).

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Integrations

Freshworks marketplace apps for Freshservice
Connector apps billed per task pack
MCP actions for agentic integrations
Orchestration transactions for third-party automation

Security & compliance

Freshworks Trust Center lists ISO/IEC 27001:2022, ISO/IEC 27701:2019 and SOC 3, with SOC 1 Type 2 and SOC 2 Type 2 available on request
Also listed: Cyber Essentials, Cyber Essentials Plus, TX-RAMP, CSA STAR Level 1, CCPA, and the EU-US, Swiss-US and UK Extension Data Privacy Frameworks
A Data Processing Agreement is published
Data centre regions are US, EEA, UAE, IND and AU, with the preferred data location chosen at signup

For Indian businesses

An India (IND) data centre region is available, and Freshworks states you choose your preferred data location when you sign up
Freshworks' India entity is Freshworks Technologies Private Limited, registered at Global Infocity Park, MGR Salai, Perungudi, Chennai 600096, Tamil Nadu
Freshworks says its roots were established in Chennai and lists Chennai, Bengaluru and Hyderabad among its India offices
No INR pricing is published; Freshworks states annual contracts accept USD, EUR and GBP, and GST treatment is not stated

Support, resources & partner network

Support & learning

14-day free trial with unrestricted access to all features, no credit card required
Documentation and support portal at support.freshservice.com
Enterprise plan pricing and ITAM plan pricing handled through a sales contact
Support contactable for data-region migration requests

Freshservice product page Freshservice pricing Freshservice ITSM Freshservice ITAM pricing Freshworks Trust Center

Trust, compliance & who uses Freshservice

Customers named by the vendor

RingCentralMcLarenDatabricksNew BalanceSeagateTaylorMadeAmerisureVermeer CompanyManchester Metropolitan UniversityAlterra Mountain Company

Is Freshservice the best choice for you?

Best choice if you are…

IT service desks that want ITIL-aligned incident, problem, change and release management
Organisations needing a CMDB and asset dependency mapping alongside ticketing
Companies extending service management beyond IT to HR, facilities and other teams (ESM)
Teams with occasional agents who suit day passes rather than full licences
Indian enterprises that need service desk data hosted in an India data region

Look elsewhere if you are…

Customer-facing support teams — Freshdesk is Freshworks' customer support product
Very small teams that would find $19/agent/month billed annually hard to justify for basic ticketing
Buyers who need an INR-denominated, GST-inclusive price off the website
Organisations wanting full ITAM costs published upfront, since ITAM plan pricing requires contacting sales

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (10) · updated September 2026

Freshservice screenshots

Specifications

Category: Helpdesk software
Vendor: Freshworks
Headquarters: San Mateo, California
Founded: 2010
Pricing model: Subscription
Starting price: ₹1,600/mo
Deployment: Cloud
Platforms: Web
Best for: Small business, SMB, Mid-market
Made in India: Yes

Free · paid from $25/user/mo

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Freshservice — frequently asked questions

What is Freshservice?+

Freshservice is Freshworks' IT service management platform. It covers incident, problem, change and release management, a unified service catalog, a support portal and knowledge base, service health monitoring, asset normalisation and an integrated CMDB, and extends to ITAM, ITOM and employee service management.

What is Freshservice pricing?+

Freshservice publishes three per-agent prices billed annually: Starter at $19/agent/month, Growth at $49/agent/month and Pro at $99/agent/month. Enterprise is Custom and requires contacting Freshworks for a quote.

Quel est le prix de Freshservice ? (prix Freshservice)+

Freshservice coûte 19 $ par agent et par mois pour l'offre Starter, 49 $ pour Growth et 99 $ pour Pro, facturés annuellement. L'offre Enterprise est sur devis. Freshworks indique que les contrats annuels acceptent les devises USD, EUR et GBP, et propose un essai gratuit de 14 jours.

Is Freshservice free?+

There is no free-forever plan. Freshworks offers a 14-day free trial with unrestricted access to all features and no credit card required, plus 3 free day passes at signup.

Is Freshservice good service desk software for India?+

It is a candidate for Indian IT teams: Freshworks offers an India (IND) data centre region chosen at signup, and its India entity is registered in Chennai. However, no INR price list is published — annual contracts are stated to accept USD, EUR and GBP — so Indian buyers should confirm billing currency and GST with Freshworks.

What is the difference between Freshservice and Freshdesk?+

Freshservice is the IT and employee service desk, with ITSM, assets and a CMDB. Freshdesk is Freshworks' customer support helpdesk for external customers. They are priced separately.

How much does Freshservice IT asset management cost?+

Freshworks states ITAM pricing starts at $125/mo per 500 Asset Units. Individual Growth, Pro and Enterprise ITAM prices are not printed and require contacting sales. Asset types consume different unit counts, for example a server costs 4 units and a desktop 1 unit.

What add-ons does Freshservice charge for?+

Freddy AI Copilot at $29/agent/month, Business Agent licences at $49/agent/month, e-signature at $90/pack for 30 credits, orchestration packs at $250 for 1000 transactions, connector app tasks at $80 per 5,000, project management at $15/user/month, and MCP actions at $15/pack for 1,000.

Does Freshservice offer day passes?+

Yes. You get 3 free day passes at signup, and additional day passes start from $3, which suits occasional rather than full-time agents.

What is Freshservice?+

Freshservice is helpdesk software by Freshworks, an Indian company from San Mateo. IT service management from Freshworks.

How much does Freshservice cost?+

Freshservice's published pricing starts at ₹1,600/mo. Plans and taxes vary, so confirm on the official site.

Does Freshservice offer a free trial or free plan?+

App Advisor's listing records a free trial for Freshservice. Confirm the current trial terms on Freshworks's official site.

Is Freshservice made in India?+

Yes. Freshservice is built by Freshworks, headquartered in San Mateo, California.

Who is Freshservice best suited for?+

Freshservice suits small business, smb, mid-market buyers looking for helpdesk software.

What are the best alternatives to Freshservice?+

Popular alternatives in helpdesk software include Freshdesk, Zoho Desk, Hiver. Use App Advisor's compare tool to see them side by side.

How is Freshservice deployed?+

Freshservice is available as a cloud (SaaS) product, with web access.

Guides that mention Freshservice

Corefactors vs Kylas vs Freshsales (2026)Comparing three CRMs popular with Indian SMBs — Corefactors, Kylas and Freshsales — on pricing model including unlimited users, built-in telephony and WhatsApp, automation, support and which team size each suits best.IT Asset Management & ITSM Software India (2026)Compare IT asset management and ITSM software in India: Freshservice, ManageEngine ServiceDesk Plus, ADManager Plus, Snipe-IT and Jira, with official prices.How to Choose the Right IT Infrastructure for Your Business (2026 Guide for Indian SMBs)A practical, research-led guide to small business IT infrastructure: what it is, the key components (hardware, network and WiFi, software stack, cloud and servers), how to choose a server, an IT infrastructure management strategy, and a printable checklist for Indian businesses.

About Freshworks

Freshworks · San Mateo, California · Founded 2010 · 16 products in our catalogue · Indian company

Company profile Official website

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