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NGO and housing society · Sales & Marketing

Best survey & customer feedback tools for NGOs and housing societies in India

Survey and feedback tools collect NPS, CSAT, employee engagement and market research responses, and route them to the teams who can act. Forms tools overlap here; the distinction is analysis and closed-loop follow-up. For NGOs and housing societies specifically, receipts must satisfy 80g, fcra or society by-laws, not just accounting.

What NGOs and housing societies need from survey & customer feedback tools

  • Receipts must satisfy 80G, FCRA or society by-laws, not just accounting
  • Collections from hundreds of members or donors need automated reminders
  • Gate security and visitor logs are now expected by residents
  • Committees change yearly, so records must outlive the people
  • Audits demand clean, exportable books

Products that deliver it

Zoho Survey logo

Zoho Corporation

4.8App Advisor rating

Surveys with CRM integration.

Made in IndiaFree plan

Starts at

Free · paid from ₹416/mo · Basic ₹416/month, yearly billing only

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SurveySparrow logo

SurveySparrow

4.7App Advisor rating

Conversational surveys and NPS built in Chennai.

Made in IndiaFree plan

Starts at

Free plan · paid plans by quote · Free plan with limits; Basic, Starter and Business bi…

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Google Forms logo

Google

4.7App Advisor rating

Free forms and surveys.

RecommendedFree

Starts at

Free

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SurveyMonkey logo

SurveyMonkey

4.7App Advisor rating

Online surveys and market research.

RecommendedFree plan

Starts at

Free plan

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Zonka Feedback logo

Zonka Technologies

4.6App Advisor rating

Feedback surveys with WhatsApp and kiosk modes, built in India.

Made in India

Starts at

Custom quote · Priced by response volume

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Typeform logo

Typeform

4.6App Advisor rating

Conversational forms and surveys.

RecommendedFree plan

Starts at

Free plan

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QuestionPro logo

QuestionPro

4.6App Advisor rating

Survey and research platform with large India team.

Free plan

Starts at

Free plan

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Jotform logo

Jotform

4.5App Advisor rating

Online forms with payments and apps.

Free plan

Starts at

Free plan

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Famewall logo

Astramind Technologies Private Limited

4.5App Advisor rating

Collects text, video and audio testimonials with one link and embeds them as walls on a website.

Made in IndiaFree plan

Starts at

Free plan

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Feedback by Reelo logo

Reelo

4.5App Advisor rating

Feedback collection for restaurants and retail.

Made in IndiaFree plan

Starts at

Free plan

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Famepilot logo

Famepilot Internet Private Ltd.

4.2App Advisor rating

Online reputation management platform for review monitoring, replies, review generation and listings for multi-location businesses.

Made in India

Starts at

On request

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Frequently asked questions

Which survey & customer feedback tools is best for NGOs and housing societies?+

For most NGOs and housing societies, Zoho Survey, SurveySparrow, Google Forms are the strongest starting points — they handle receipts must satisfy 80g, fcra or society by-laws, not just accounting. Use the advisor with your budget for a precise ranking.

What should NGOs and housing societies check in a survey & customer feedback tools demo?+

Receipts must satisfy 80G, FCRA or society by-laws, not just accounting. Collections from hundreds of members or donors need automated reminders. Gate security and visitor logs are now expected by residents. Decide whether you need forms or a feedback programme; Google Forms and Typeform cover forms, whereas NPS programmes need distribution and follow-up.

What is a good NPS score?+

Above 30 is solid for most industries; above 50 is excellent. Trends over time matter more than the absolute number.

Free shortlist

Survey & customer feedback tools for your ngo and housing society

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