Amazon Lex

by Amazon Web Services · Seattle, United States · Since 2017

Build chatbots on AWS.

Starting price: Pay as you go
Free trial / plan: Free trial
Deployment: Cloud; Web
App Advisor rating: 4.3; transparency & India fit

What is Amazon Lex?

Amazon Lex is live chat & chatbot software from Amazon Web Services, based in Seattle, United States and has been building software since 2017. Build chatbots on AWS.

Live chat and chatbot platforms add chat to websites and apps, automate answers with bots and route conversations to agents across WhatsApp, Instagram and web. Indian conversational-AI vendors are strong in vernacular and voice bots.

Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.

What works well

+Free plan available

What to watch out for

−No permanently free plan
−Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit

Best suited for: Small business · SMB · Mid-market

Amazon Lex at a glance

Analysing Amazon Lex — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Amazon Lex features

As listed on Amazon Lex's official website.

Databases
Analytics
Storage
Agentic AI
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Amazon Lex pricing

Entry price

Pay as you go

Published subscription pricing, taxes extra

How Amazon Lex charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.

Read from the vendor's official website. Prices change — confirm on aws.amazon.com.

Amazon Lex screenshots

Amazon Lex video

AWS re:Invent 2022 - How NAB transformed the self-service experience w/Amazon Connect & ML (BIZ207)

Specifications

Category: Live chat & chatbot software
Vendor: Amazon Web Services
Headquarters: Seattle, United States
Founded: 2017
Pricing model: Subscription
Starting price: Pay as you go
Deployment: Cloud
Platforms: Web
Best for: Small business, SMB, Mid-market
Made in India: No

₹2,399/mo

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Amazon Lex — frequently asked questions

Where is the Amazon Lex login page?+

Amazon Lex's login is at https://console.aws.amazon.com/console/home/?nc2=h_si&src=header-signin, linked from its official website.

How do I sign up for Amazon Lex?+

New accounts are created at https://signin.aws.amazon.com/signup?request_type=builderId on Amazon Lex's official site.

How much does Amazon Lex cost?+

Amazon Lex publishes its plans at https://aws.amazon.com/pricing/?nc2=h_pr_hub. It offers a free plan. Check that page for current prices, as plans change.

What is Amazon Lex?+

Amazon Lex is live chat & chatbot software by Amazon Web Services. Build chatbots on AWS.

How much does Amazon Lex cost?+

Amazon Lex is a paid product. Check Amazon Web Services's official pricing page for current plans, or request a quote through App Advisor.

Does Amazon Lex offer a free trial or free plan?+

App Advisor's listing records a free trial for Amazon Lex. Confirm the current trial terms on Amazon Web Services's official site.

Is Amazon Lex made in India?+

No. Amazon Lex is developed by Amazon Web Services in Seattle, United States.

Who is Amazon Lex best suited for?+

Amazon Lex suits small business, smb, mid-market buyers looking for live chat & chatbot software.

What are the best alternatives to Amazon Lex?+

Popular alternatives in live chat & chatbot software include Zoho SalesIQ, Freshchat, AiSensy. Use App Advisor's compare tool to see them side by side.

How is Amazon Lex deployed?+

Amazon Lex is available as a cloud (SaaS) product, with web access.