Amazon Lex

by Amazon Web Services · Seattle, United States · Since 2017

Build chatbots on AWS.

Starting price: Pay as you go
Free trial / plan: Free trial
Deployment: Cloud; Web
App Advisor rating: 4.3; transparency & India fit

What is Amazon Lex?

Amazon Lex is live chat & chatbot software from Amazon Web Services, based in Seattle, United States and has been building software since 2017. Build chatbots on AWS.

Live chat and chatbot platforms add chat to websites and apps, automate answers with bots and route conversations to agents across WhatsApp, Instagram and web. Indian conversational-AI vendors are strong in vernacular and voice bots.

Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.

What works well

What to watch out for

−No permanently free plan
−Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit

Best suited for: Small business · SMB · Mid-market

AI analysis of Amazon Lex

Analysing Amazon Lex — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Amazon Lex features

Category-standard capabilities plus what Amazon Lex adds. Verify depth in a demo.

Website and in-app chat widget
AI chatbots trained on your content
WhatsApp, Instagram and Messenger channels
Shared team inbox
Proactive messages and triggers
Vernacular and voice bots
Handoff to agents and ticketing
Analytics

Amazon Lex pricing

Entry price

Pay as you go

Published subscription pricing, taxes extra

How Amazon Lex charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.

Read from the vendor's official website. Prices change — confirm on aws.amazon.com.

Specifications

Category: Live chat & chatbot software
Vendor: Amazon Web Services
Headquarters: Seattle, United States
Founded: 2017
Pricing model: Subscription
Starting price: Pay as you go
Deployment: Cloud
Platforms: Web
Best for: Small business, SMB, Mid-market
Made in India: No

Pay as you go

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Amazon Lex — frequently asked questions

What is Amazon Lex?+

Amazon Lex is live chat & chatbot software by Amazon Web Services. Build chatbots on AWS.

How much does Amazon Lex cost?+

Amazon Lex does not publish a price list; pricing is quoted per organisation. Request a demo through App Advisor and we will ask the vendor for a written quote.

Does Amazon Lex offer a free trial or free plan?+

Amazon Lex typically offers a free trial before you commit to a paid plan.

Is Amazon Lex made in India?+

No. Amazon Lex is developed by Amazon Web Services in Seattle, United States, though it is used by Indian businesses.

Who is Amazon Lex best suited for?+

Amazon Lex suits small business, smb, mid-market buyers looking for live chat & chatbot software.

What are the best alternatives to Amazon Lex?+

Popular alternatives in live chat & chatbot software include Zoho SalesIQ, Freshchat, AiSensy. Use App Advisor's compare tool to see them side by side.

How is Amazon Lex deployed?+

Amazon Lex is available as a cloud (SaaS) product, with web access.