Engati Chat

by Engati · Mumbai, Maharashtra · Since 2016

Live chat and bots.

Live chat & chatbot softwareMade in IndiaFree plan

Starting price: Quote; Plan prices on request; WhatsApp fees from Rs 0.16 per conversation
Free trial / plan: Free plan; Start without a card
Deployment: Cloud; Web
App Advisor rating: 4.7; transparency & India fit

What is Engati Chat?

Engati is a chatbot and live chat platform with Indian roots, now sold under Engati Technologies Inc. with the product on engati.ai (the old engati.com live chat page redirects there). Its live chat inbox sits on top of a bot builder, so the typical buyer is a mid-size or enterprise team that wants a WhatsApp or website bot to answer routine questions and hand the rest to agents. Indian logos on its WhatsApp page include upGrad, Aster DM Healthcare, Dr. Agarwal's Eye Hospital and the Ministry of Tourism.

Where it does well is the agent side. The OneView inbox pulls conversations from website, WhatsApp, Facebook and other channels into one queue, routing uses context and history to pick an agent, and agents can escalate to a video call with screen sharing. Two-way auto-translation lets an agent who types in English reply to a customer writing in another language; the iOS app claims 50+ languages. Supervisors get SLA breach alerts and reports on response time, resolution time and agent performance.

The weak points are transparency and the small-business experience. The main pricing page lists WhatsApp Accelerator and Growth, Omnichannel Pro and Enterprise tiers, but every plan says request price or custom, apart from an unexplained 'less than $1 per day' banner. Named integrations on the site are thin (Zendesk and Salesforce on the integrations page; Freshdesk, Gorgias, Google Sheets and others through the Shopify app). The Shopify app has a single 1-star review from January 2023 saying the advertised Free plan could not be installed without a paid subscription, and the agent app is iPhone-only.

In practice you start a 7-day trial with no card, which runs on Engati's sandbox WhatsApp number and allows only 5 test contacts, then talk to sales for a quote based on agents, channels and monthly active users (Growth and Pro include 1,000 MAUs). WhatsApp conversation fees are passed through in rupees, from Rs 0.16 for authentication to Rs 0.73 for marketing. Shopify merchants can instead install the app at USD 99 or 199 a month. If you just need a simple website chat widget with published pricing, Tawk.to, Zoho SalesIQ or Freshchat are easier to budget.

What works well

+Bot-to-human handoff lets chatbots clear routine queries before agents step in
+Video calling with screen sharing can be launched from a live chat
+Two-way auto-translation lets agents answer customers in 50+ languages
+OneView inbox combines website, WhatsApp, Facebook and other channels in one queue
+Supervisor alerts on SLA violations plus agent and channel analytics
+WhatsApp conversation charges are shown in rupees on the pricing page
+Trial needs no credit card and has zero setup cost

What to watch out for

−No plan prices published on the main pricing page; quotes come from sales
−Trial lasts only 7 days and is limited to 5 sandbox contacts
−Agent mobile app is listed for iPhone only, with no Play Store listing found
−Integrations page names only Zendesk and Salesforce, so check your stack first
−Shopify app's only review is 1 star, saying the Free plan required paying

Best suited for: Mid-size and enterprise support teams running WhatsApp plus website chat · Brands serving customers in several Indian and international languages · Education, healthcare and travel businesses automating high-volume queries · Agencies that want to resell or white-label a chatbot platform

Engati Chat at a glance

Analysing Engati Chat — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Engati Chat features

Researched from Engati Chat's official product pages · updated October 2026.

Live chat

OneView unified inbox
Context-based intelligent routing
Group conversations with peers
Video calling with screen share
Two-way auto-translation

Chatbots and AI

Custom chatbot flows
Bot-to-human handoff
eSenseGPT on Enterprise
LLM and voice integrations
GenAI lead qualification and scoring

WhatsApp marketing

Broadcasts with Meta-approved templates
Frequency capping and opt-out management
WhatsApp Flows for structured forms
Click-to-WhatsApp ad responses
Drip nurture sequences

Analytics and supervision

Channel and agent analytics
SLA violation alerts
Response and resolution time reports
Exportable real-time dashboards

AI capabilities

eSenseGPT generative AI on Enterprise plans
GenAI lead qualification with scoring and routing
Real-time two-way translation in live chat

Engati Chat pricing (USD)

Source

Every edition as published by the vendor · free trial: 7 days, no credit card; sandbox WhatsApp number with up to 5 test contacts. Prices exclude GST unless stated. Full Engati Chat pricing breakdown

WhatsApp Accelerator

Request price

Bulk WhatsApp API messaging and broadcasts
Shared WhatsApp inbox
Up to 5 agents and 1 WhatsApp API number
Google Sheets integration

WhatsApp Growth

Request price

Advanced chatbot flows
CRM integration
WhatsApp Flows and intent-based campaigns
1,000 monthly active users

Omnichannel Pro

Request price

WhatsApp plus one more channel
Omnichannel live chat
Up to 5 agents
1,000 monthly active users

Enterprise

Custom

eSenseGPT and LLM integrations
Unlimited chatbot flows
Voice integrations
Custom MAU limits

Other pricing options & add-ons

Shopify app Starter
500 MAU; Free tier 50 MAU; Growth USD 199/month for 1,000 MAU
USD 99/month
WhatsApp conversation fees
Authentication Rs 0.16, service Rs 0.29, utility Rs 0.31, marketing Rs 0.73
Rs 0.16 to Rs 0.73 per conversation
Partner plans
Referral, Preferred and Whitelabel reseller options
Request price

• The page shows 'starts at less than $1 per day' without explaining which plan it applies to.
• Billing cycle and GST treatment are not stated; auto-pay can be set in account settings.

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Integrations

Zendesk
Salesforce
Shopify
Freshdesk
Gorgias
Google Sheets
Google Analytics
Google Calendar

For Indian businesses

Pricing page lists WhatsApp conversation rates in INR: Rs 0.73 marketing, Rs 0.31 utility, Rs 0.29 service, Rs 0.16 authentication
Indian customers shown on the WhatsApp page include upGrad, Aster DM Healthcare, Dr. Agarwal's Eye Hospital and the Ministry of Tourism
Main plans are built around WhatsApp, the primary support channel for Indian consumers
GST treatment is not stated on the pricing page, so ask for a GST invoice in the quote

Mobile apps

iOS app

No Google Play listing found; the live chat page describes the mobile app as beta.

What reviewers say about Engati Chat

Scores published on independent review sites — follow the links for the full reviews.

Apple App Store

4/5

4 reviews

Read reviews

Shopify App Store

1/5

1 reviews

Read reviews

Is Engati Chat the best choice for you?

Best choice if you are…

Mid-size and enterprise support teams running WhatsApp plus website chat
Brands serving customers in several Indian and international languages
Education, healthcare and travel businesses automating high-volume queries
Agencies that want to resell or white-label a chatbot platform

Look elsewhere if you are…

Small shops wanting a free website chat widget with published pricing
Teams whose agents mainly work from Android phones

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (7) · updated October 2026

Engati Chat video

Engati | Chatbot & Live chat Platform demo and walkthrough

Specifications

Category: Live chat & chatbot software
Vendor: Engati
Headquarters: Mumbai, Maharashtra
Founded: 2016
Pricing model: Freemium
Starting price: Quote · Plan prices on request; WhatsApp fees from Rs 0.16 per conversation
Deployment: Cloud
Platforms: Web
Best for: Startup, Small business, SMB
Made in India: Yes

From $34/month (yearly) · Starter $40/month monthly or $34/month billed yearly

View

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Engati Chat — frequently asked questions

How much does Engati cost in India?+

Engati does not publish plan prices on its main pricing page. WhatsApp Accelerator, WhatsApp Growth, Omnichannel Pro and Enterprise plans all go through sales for a quote, shaped by agents, channels and monthly active users. On top of the plan, WhatsApp conversation fees are charged in rupees, from Rs 0.16 for authentication to Rs 0.73 for a marketing conversation.

Does Engati have a free plan or free trial?+

Engati's main website offers a 7-day free trial with no credit card and no setup cost, but no permanent free plan. The trial runs in a sandbox, so messages go out from Engati's own WhatsApp number and you can add only 5 contacts for internal testing. A free tier capped at 50 monthly active users is listed only on the Shopify app.

Is GST charged on Engati subscriptions?+

Engati's pricing page does not mention GST or taxes, and plan prices are quote-based. Indian buyers should ask the Engati sales team to confirm in writing whether the quote is inclusive or exclusive of 18% GST, which entity will bill them, and whether a GST invoice with their GSTIN will be issued so they can claim input tax credit.

What live chat features does Engati include?+

Engati Live Chat gives agents a OneView inbox across channels, context-based routing, group conversations where peers can join, video calls with screen sharing, and two-way auto-translation. Chatbots handle routine questions and hand complex ones to humans. Supervisors get notifications on SLA violations and dashboards for response time, resolution time, channels and agent performance.

Engati vs Freshchat or Zoho SalesIQ: which is better?+

Engati suits teams that want a strong chatbot builder, WhatsApp automation and live chat together, and are comfortable with quote-based pricing. Freshchat and Zoho SalesIQ publish per-agent prices and have deeper ties to their own helpdesk and CRM suites, which makes budgeting easier. If your volume is mostly WhatsApp with bots, shortlist Engati; for a simple website widget, the others are easier.

Does Engati have a mobile app for agents?+

Engati has an iPhone app on the Apple App Store, rated 4.0 from 4 ratings, that lets agents reply to conversations from 15 channels, see customer details and notes, get SLA alerts and use live translation. We did not find an Android version on Google Play, and Engati's live chat page labels its mobile app as beta.

Which channels and integrations does Engati support?+

Engati's live chat works across website, WhatsApp, Facebook and Instagram, and its iOS app mentions 15 channel platforms. Its integrations page names Zendesk and Salesforce, while the Engati Shopify app connects with Freshdesk, Gorgias, Google Sheets, Google Analytics and Google Calendar. Custom connections are possible through its chatbot API, so confirm your CRM before signing.

How long does it take to set up Engati?+

A basic Engati bot and live chat can be tested within the 7-day trial using the sandbox WhatsApp number. Going live on your own WhatsApp Business number, building custom flows and connecting a CRM takes longer and usually involves the Engati team. Its partner plans mention two-week onboarding, which is a fair benchmark for a full rollout.

Is Engati secure and does it offer two-factor login?+

Engati's iOS app added authenticator-app two-factor authentication in a recent update, and Enterprise plans offer custom integrations and a dedicated customer success manager. Engati's own pages we checked did not list specific certifications such as ISO 27001 or SOC 2, so regulated businesses should request audit reports and a data processing agreement during evaluation.

How much does the Engati Shopify app cost?+

On the Shopify App Store, Engati has a Free plan for 50 monthly active users, Starter at USD 99 a month for 500 MAU and Growth at USD 199 a month for 1,000 MAU, with extra users at USD 0.10 each. Growth adds WhatsApp, Facebook, SMS and email. The listing currently has one review, rated 1 star.

What is Engati Chat?+

Engati Chat is live chat & chatbot software by Engati, an Indian company from Mumbai. Live chat and bots.

How much does Engati Chat cost?+

Engati publishes: Quote · Plan prices on request; WhatsApp fees from Rs 0.16 per conversation. Confirm current plans and taxes on the official pricing page.

Does Engati Chat offer a free trial or free plan?+

Yes — Engati Chat offers a free plan you can start with.

Is Engati Chat made in India?+

Yes. Engati Chat is built by Engati, headquartered in Mumbai, Maharashtra.

Who is Engati Chat best suited for?+

Engati Chat suits startup, small business, smb buyers looking for live chat & chatbot software.

What are the best alternatives to Engati Chat?+

Popular alternatives in live chat & chatbot software include Zoho SalesIQ, Freshchat, AiSensy. Use App Advisor's compare tool to see them side by side.

How is Engati Chat deployed?+

Engati Chat is available as a cloud (SaaS) product, with web access.