CustomerSure

by CustomerSure · Newcastle upon Tyne, United Kingdom · Since 2010

Voice of the customer platform for CX and insight teams to act on customer feedback.

Starting price: Paid plans
Free trial / plan: Free trial
Deployment: Cloud; Web
App Advisor rating: 4.0; transparency & India fit

What is CustomerSure?

CustomerSure is survey & customer feedback tools from CustomerSure, based in Newcastle upon Tyne, United Kingdom and has been building software since 2010. Voice of the customer platform for CX and insight teams to act on customer feedback.

Survey and feedback tools collect NPS, CSAT, employee engagement and market research responses, and route them to the teams who can act. Forms tools overlap here; the distinction is analysis and closed-loop follow-up.

Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.

What works well

+Developer API documented on the official site
+States GDPR compliance

What to watch out for

−No permanently free plan
−Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit

Best suited for: Small business · SMB · Mid-market

CustomerSure at a glance

Analysing CustomerSure — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

CustomerSure features

As listed on CustomerSure's official website.

Industries
By Role
Guides
Checklists
Capture the insights that matter most
Surveys
Emails & SMS
Multi-language support
Automate the flow of feedback, insight, & action
Survey scheduling
Data import & automation

What customers say about CustomerSure

Testimonials published on CustomerSure's own website, selected by the vendor. These are not independent reviews.

“CustomerSure has enabled us to give our residents and patients a voice and their feedback drives us to make necessary changes to improve the customer experience. We’re now at our highest ever quality ratings across the board. Sarah Lander-Scott Director of Customer Experience Barchester Healthcare” Source

“Great company & people to work with - and the platform is so easy to use and adapts to suit your company’s needs . If you're looking to collect feedback from your clients and customers, speak to CustomerSure before you look anywhere else, it's the best decision we made. Rosina Michael, DART Tool Group” Source

“Our experience with CustomerSure has been first class. Everyone I've spoken to has been supremely flexible, helpful and co-operative. They are prompt at responding to all queries, great at the technical details and they are clearly experts in the whole field of customer feedback. Jennifer Lakin, Marmalade Insurance” Source

CustomerSure pricing

Entry price

Paid plans

Published subscription pricing, taxes extra

How CustomerSure charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.

Read from the vendor's official website. Prices change — confirm on customersure.com.

CustomerSure screenshots

Specifications

Category: Survey & customer feedback tools
Vendor: CustomerSure
Headquarters: Newcastle upon Tyne, United Kingdom
Founded: 2010
Pricing model: Subscription
Starting price: Paid plans
Deployment: Cloud
Platforms: Web
Best for: Small business, SMB, Mid-market
Made in India: No

Custom quote · Priced by response volume

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CustomerSure — frequently asked questions

Where is the CustomerSure login page?+

CustomerSure's login is at https://login.customersure.com/, linked from its official website.

How much does CustomerSure cost?+

CustomerSure publishes its plans at https://www.customersure.com/pricing/. Check that page for current prices, as plans change.

Is CustomerSure secure and compliant?+

CustomerSure's official site states GDPR compliance.

What is CustomerSure?+

CustomerSure is survey & customer feedback tools by CustomerSure. Voice of the customer platform for CX and insight teams to act on customer feedback.

How much does CustomerSure cost?+

CustomerSure is a paid product. Check CustomerSure's official pricing page for current plans, or request a quote through App Advisor.

Does CustomerSure offer a free trial or free plan?+

App Advisor's listing records a free trial for CustomerSure. Confirm the current trial terms on CustomerSure's official site.

Is CustomerSure made in India?+

No. CustomerSure is developed by CustomerSure in Newcastle upon Tyne, United Kingdom.

Who is CustomerSure best suited for?+

CustomerSure suits small business, smb, mid-market buyers looking for survey & customer feedback tools.

What are the best alternatives to CustomerSure?+

Popular alternatives in survey & customer feedback tools include Zoho Survey, Google Forms, SurveySparrow. Use App Advisor's compare tool to see them side by side.

How is CustomerSure deployed?+

CustomerSure is available as a cloud (SaaS) product, with web access.