Delhivery

by Delhivery · Gurugram, Haryana · Since 2011

Logistics network with direct shipping for businesses.

Shipping & courier aggregatorsRecommendedMade in India

Starting price: From Rs.30/parcel; Excl. GST, per Shopify listing; pay per shipment from a wallet
Free trial / plan: Free trial
Deployment: Cloud; Web
App Advisor rating: 4.7; transparency & India fit

What is Delhivery?

Delhivery One is the self-serve shipping panel Delhivery runs for D2C brands, Instagram and WhatsApp sellers, and small exporters. You don't pay a subscription. Instead you load a prepaid wallet and each shipment is debited at your account's rate card, which splits India into six zones (A for local up to F for Kashmir, Manipur, Ladakh and Andaman) and two modes, Surface by road and Express by air where possible. Delhivery's Shopify listing claims coverage of 18,500+ pin codes through 2,900+ centres.

It suits a seller who is happy to commit to one national carrier and wants the paperwork handled inside the panel. Labels can double as GST-compliant invoices, with CGST/SGST or IGST worked out from the HSN code and the pickup and delivery states. COD money is remitted within 48 hours of delivery, according to the help centre. SmartNDR, an add-on billed at ₹5 per NDR attempt, follows up failed deliveries over WhatsApp and through AI calls in English or Hindi.

The weak spots show up in independent reviews. The Shopify app was rated 1.6 from 75 reviews when we checked, and Delhivery's Trustpilot page was rated 1.1 from 2,024 reviews. Complaints keep coming back to slow support tickets, stuck tracking and invoices that rise after weight reconciliation. Delhivery charges on the higher of dead weight and volumetric weight (L×B×H ÷ 4000 or 5000), and you can only raise a weight claim once a shipment is delivered. If you pack loosely, expect deductions.

Rates are not public; you see your own rate card only after signing up and completing KYC with a GST number, or with PAN and Aadhaar. The Shopify listing quotes shipping from Rs.30 per parcel excluding GST. Add a ₹4 surcharge per Express and ₹2 per Surface D2C shipment from 1 September 2026, a COD handling fee, and a destination surcharge for parts of NCR, Mumbai, Bengaluru and eight other cities. Sellers who want a different courier for each order should look at an aggregator such as Shiprocket instead.

What works well

+No monthly subscription; the wallet recharge starts at ₹500 and is debited per shipment
+Shipping labels can work as GST invoices with automatic CGST/SGST or IGST split
+COD amounts are remitted to your bank within 48 hours of delivery, per the help centre
+SmartNDR automates failed-delivery follow-up over WhatsApp at ₹5 per NDR attempt
+Wallet recharge accepts UPI, QR code, net banking, debit cards and credit cards
+KYC can be done with PAN and Aadhaar if the seller has no GST registration

What to watch out for

−No public rate card; prices appear only after signing up and finishing KYC
−Shopify App Store rating of 1.6 from 75 reviews points to support and billing problems
−Card recharges carry a convenience fee of up to 2% of the amount
−Weight claims can be raised only after delivery, and charges use volumetric weight when it is higher
−Single carrier, so you cannot compare courier prices for each order as an aggregator allows

Best suited for: Shopify and WooCommerce D2C brands shipping a steady volume across India · Sellers taking orders on WhatsApp or Instagram who need COD and GST labels without extra tools · Small exporters who want domestic and international shipments in one wallet

Delhivery at a glance

Analysing Delhivery — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Delhivery features

Researched from Delhivery's official product pages · updated October 2026.

Shipping

Surface and Express domestic delivery
International orders and cross-border shipping
B2C reverse pickups (DTO) with quality check option
Bulk order processing

Payments and billing

Prepaid wallet with UPI, QR, net banking and card recharge
COD remittance within 48 hours
GST-compliant label cum invoice
Tax classes and invoice templates

Delivery exceptions

NDR management dashboard
SmartNDR WhatsApp and AI-call follow-up
Weight mismatch claims with photo upload
Automatic wallet refunds for lost or unpicked shipments

Tools and setup

Rate calculator by pin code, weight and payment mode
Multiple pickup locations
Role-based user management
API token generation for developers

Delhivery pricing (INR)

Source

Every edition as published by the vendor. Prices exclude GST unless stated. Full Delhivery pricing breakdown

Delhivery One (prepaid wallet)

Per-shipment rate card

Wallet, auto-debited per shipment

Six zones A-F, Surface or Express mode
Forward, RTO and DTO rates shown in the panel
Minimum wallet recharge ₹500
COD available with a cash-handling charge

Other pricing options & add-ons

SmartNDR
WhatsApp and AI-call follow-up on failed deliveries
₹5 per NDR attempt
D2C surcharge
Per shipment from 1 September 2026
₹4 Express / ₹2 Surface

• Rates vary with volume and are visible only after sign-up.
• Chargeable weight is the higher of dead and volumetric weight.
• A destination city surcharge applies in parts of NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Pune, Ahmedabad, Kolkata, Chandigarh, Surat and Goa.
• Card recharges carry a convenience fee of up to 2%.

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Integrations

Shopify
WooCommerce
Amazon
Custom channel for offline and phone orders
REST API with token-based access

For Indian businesses

Labels print as GST-compliant invoices with HSN codes and an automatic CGST/SGST or IGST split by state.
Wallet recharge supports UPI, QR code, net banking and cards, with balances in INR.
KYC accepts a GSTIN, or PAN plus Aadhaar for unregistered sellers.
The rate card uses Indian zones, with special zones for J&K, Himachal, the North East, Ladakh and Andaman & Nicobar.
SmartNDR AI calls to buyers are made in English or Hindi.

What reviewers say about Delhivery

Scores published on independent review sites — follow the links for the full reviews.

Shopify App Store

1.6/5

75 reviews

Read reviews

Trustpilot

1.1/5

2,024 reviews

Read reviews

What users say about Delhivery

Positives

+Only about 2% of reviews are five-star, and the visible reviews contain no specific praise

Common complaints

−Many reviewers say parcels sit at a hub for days with no movement
−Tracking updates are described as slow or contradictory
−Recipients say they were marked unavailable without receiving a call
−Support is hard to reach, and emails get automated replies

Summarised from public reviews on Trustpilot · checked 2026-10-17.

Is Delhivery the best choice for you?

Best choice if you are…

Shopify and WooCommerce D2C brands shipping a steady volume across India
Sellers taking orders on WhatsApp or Instagram who need COD and GST labels without extra tools
Small exporters who want domestic and international shipments in one wallet

Look elsewhere if you are…

Sellers who want to pick the cheapest courier for each order
Very low-volume sellers who need close human support on every disputed shipment

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (12) · updated October 2026

Delhivery screenshots

Specifications

Category: Shipping & courier aggregators
Vendor: Delhivery
Headquarters: Gurugram, Haryana
Founded: 2011
Pricing model: Subscription
Starting price: From Rs.30/parcel · Excl. GST, per Shopify listing; pay per shipment from a wallet
Deployment: Cloud
Platforms: Web
Best for: Small business, SMB, Mid-market
Made in India: Yes

On request

View

Delhivery vs Shiprocket Delhivery vs Shipway Delhivery vs Blue Dart Delhivery vs DTDC Delhivery vs Shipyaari

Compare all Delhivery alternatives with pricing →

Delhivery — frequently asked questions

What does Delhivery charge to ship a 500 g parcel?+

Delhivery One does not publish a fixed rate card. After sign-up and KYC, your panel shows rates by zone (A to F), weight slab and Surface or Express mode. Delhivery's Shopify listing quotes shipping from Rs.30 per parcel excluding GST, but the real cost depends on distance, COD, volumetric weight and destination surcharges. Use the in-panel rate calculator with both pin codes before you quote buyers.

Is there a subscription fee for Delhivery One?+

No. Delhivery One has no plan fee. You recharge a prepaid wallet with at least ₹500 and each shipment is auto-debited. The onboarding guide gives minimum balances of ₹100 for domestic and ₹2,000 for international orders, while the wallet page mentions ₹500, so check your panel. Card recharges can carry a convenience fee of up to 2%, so UPI or net banking is cheaper.

Are Delhivery charges inclusive of GST?+

Delhivery's Shopify listing quotes rates excluding GST, so expect 18% GST on freight on top of the rate card. Separately, Delhivery One can print your shipping label as a GST-compliant invoice for your buyer. It works out CGST and SGST for same-state orders and IGST for inter-state orders from the HSN code you enter. Add your GSTIN under Company Details so it prints.

How fast does Delhivery remit COD money?+

Delhivery's help centre says COD collected from buyers is transferred to your bank account within 48 hours of delivery. If your Delhivery wallet is negative at that point, the payout waits for the next cycle after the balance turns positive. You can see every remittance, its bank transaction ID and the AWBs it covers under Finances > Remittance in Delhivery One.

Did Delhivery increase prices in 2026?+

Yes. Delhivery informed customers that from 1 September 2026 it adds ₹4 per Express shipment and ₹2 per Surface shipment for D2C clients, on top of existing rates. News reports said the reasons were higher aviation fuel prices and rising fleet and workforce costs. The surcharge applies automatically to shipments manifested from that date.

Delhivery One vs Shiprocket: which should an Indian seller pick?+

Delhivery One books every parcel on Delhivery's own network, so you deal with one carrier, one wallet and one support desk. Shiprocket is an aggregator that lets you compare several couriers on each order. Choose Delhivery One if most of your lanes work well with Delhivery and you want direct rates. Choose Shiprocket if you want fallback couriers for pin codes where Delhivery is slow.

How does Delhivery handle weight disputes?+

Delhivery charges on the higher of dead weight and volumetric weight, calculated as L×B×H in cm divided by 4,000 or 5,000. If the billed weight looks wrong, open Disputes > Weight Mismatch in Delhivery One, pick the delivered AWB, and raise a claim with the weight, dimensions and package photos. Claims cannot be raised before delivery, so photograph parcels at packing.

Does Delhivery One integrate with Shopify and WooCommerce?+

Yes. Delhivery One lists ready integrations with Shopify and WooCommerce, has a separate help article for Amazon, and offers a custom channel for WhatsApp, Instagram or phone orders entered by hand. Developers can generate an API token for direct integration. Note that the Shopify app itself was rated 1.6 from 75 reviews on the Shopify App Store when we checked.

What is Delhivery SmartNDR and what does it cost?+

SmartNDR is a Delhivery One add-on that handles failed deliveries. It messages buyers on WhatsApp, and if a case is still open after 90 minutes it places up to three AI calls in English or Hindi. It costs ₹5 per NDR attempt, with no setup or subscription fee. Delhivery says clients see COD RTO fall by 6-10%, but that is the vendor's own figure.

How long does Delhivery One signup take?+

You can sign up for Delhivery One the same day. Create an account, then add your GSTIN or PAN and Aadhaar plus your business address. Delhivery says KYC verification takes up to 3 minutes. Then add a pickup location and recharge the wallet with at least ₹500. Onboarding training can be booked from the confirmation email.

What is Delhivery?+

Delhivery is shipping & courier aggregators by Delhivery, an Indian company from Gurugram. Logistics network with direct shipping for businesses.

How much does Delhivery cost?+

Delhivery publishes: From Rs.30/parcel · Excl. GST, per Shopify listing; pay per shipment from a wallet. Confirm current plans and taxes on the official pricing page.

Does Delhivery offer a free trial or free plan?+

App Advisor's listing records a free trial for Delhivery. Confirm the current trial terms on Delhivery's official site.

Is Delhivery made in India?+

Yes. Delhivery is built by Delhivery, headquartered in Gurugram, Haryana.

Who is Delhivery best suited for?+

Delhivery suits small business, smb, mid-market buyers looking for shipping & courier aggregators.

What are the best alternatives to Delhivery?+

Popular alternatives in shipping & courier aggregators include Shiprocket, Shipway, Blue Dart. Use App Advisor's compare tool to see them side by side.

How is Delhivery deployed?+

Delhivery is available as a cloud (SaaS) product, with web access.