Gainsight

by Gainsight, Inc. · San Francisco, USA

Customer success and retention platform that gives teams the context to act so more customers get value, stay and grow.

Survey & customer feedback tools Community management

Starting price: On request; Ask for a quote
Free trial / plan: Not advertised
Deployment: Cloud; Web
App Advisor rating: 4.0; transparency & India fit

What is Gainsight?

Gainsight is survey & customer feedback tools from Gainsight, Inc., based in San Francisco, USA. Customer success and retention platform that gives teams the context to act so more customers get value, stay and grow.

Survey and feedback tools collect NPS, CSAT, employee engagement and market research responses, and route them to the teams who can act. Forms tools overlap here; the distinction is analysis and closed-loop follow-up.

Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Beyond survey & customer feedback tools, Gainsight also covers community management.

What works well

+Free trial available
+Developer API documented on the official site
+Integrations directory on the official site

What to watch out for

−Pricing is not published — expect a sales conversation before you see costs
−No permanently free plan
−Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit

Best suited for: Mid-market · Enterprise

Gainsight at a glance

Analysing Gainsight — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Gainsight features

As listed on Gainsight's official website.

No assembly required
Add what makes your business yours
Keep the outcome. Hand off the work
Atlas AI Agents
Gainsight CS
Gainsight CC
Gainsight PX
Staircase AI
Skilljar by Gainsight
Customer Retention Platform

What customers say about Gainsight

Testimonials published on Gainsight's own website, selected by the vendor. These are not independent reviews.

“Community weaves in and out of countless parts of our organization… We’re constantly finding ways to deliver knowledge to both our organization and our customers.” Source

“Gainsight has made customer insight effortlessly accessible across our company. In a matter of minutes any member of the team can be equipped to interact with customers.” Source

“We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams.” Source

“We went from serving 100 customers to 500—and our renewal rate went up.” Source

Gainsight pricing

Entry price

On request

Quoted per organisation after a discovery call

How Gainsight charges. Gainsight, Inc. prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.

Read from the vendor's official website. Prices change — confirm on gainsight.com.

Gainsight screenshots

Specifications

Category: Survey & customer feedback tools, Community management
Vendor: Gainsight, Inc.
Headquarters: San Francisco, USA
Founded: Not published
Pricing model: Quote-based
Starting price: On request
Deployment: Cloud
Platforms: Web
Best for: Mid-market, Enterprise
Made in India: No

Custom quote · Priced by response volume

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Compare all Gainsight alternatives with pricing →

Gainsight — frequently asked questions

Where is the Gainsight login page?+

Gainsight's login is at https://www.gainsight.com/, linked from its official website.

How much does Gainsight cost?+

Gainsight publishes its plans at https://www.gainsight.com/pricing/. Check that page for current prices, as plans change.

Does Gainsight have a free trial?+

Yes. Gainsight's official site offers a free trial.

What is Gainsight?+

Gainsight is survey & customer feedback tools by Gainsight, Inc.. Customer success and retention platform that gives teams the context to act so more customers get value, stay and grow.

How much does Gainsight cost?+

Gainsight is priced on request. Request a demo through App Advisor and we will ask the vendor for a written quote.

Does Gainsight offer a free trial or free plan?+

Gainsight does not advertise a free plan; ask the vendor for a trial or a guided demo.

Is Gainsight made in India?+

No. Gainsight is developed by Gainsight, Inc. in San Francisco, USA.

Who is Gainsight best suited for?+

Gainsight suits mid-market, enterprise buyers looking for survey & customer feedback tools with community management.

What are the best alternatives to Gainsight?+

Popular alternatives in survey & customer feedback tools include Zoho Survey, Google Forms, SurveySparrow. Use App Advisor's compare tool to see them side by side.

How is Gainsight deployed?+

Gainsight is available as a cloud (SaaS) product, with web access.