Made in IndiaGST ready
Starts at
₹999/mo
ISPMate
by ISPMate · Noida, Uttar Pradesh
ISP billing software with RADIUS, GST billing, complaint management and online payments.
- Starting price
- Price on request
- Quote after a free demo
- Free trial / plan
- Free demo
- No self-serve trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.3
- transparency & India fit
What is ISPMate?
ISPMate is billing and operations software for local internet service providers and cable-broadband operators. It is built by FineSoft Technologies, which has its head office in Sector 63, Noida, and a second address in Edmond, Oklahoma. The company says it has worked with ISPs for more than 15 years. According to its About page, 500+ ISPs use ISPMate to manage over 141,000 subscribers in more than 30 cities. The typical buyer is a regional fibre or PPPoE operator with a few hundred to a few thousand connections who has outgrown Excel sheets and a separate RADIUS box.
The product is strongest where small Indian ISPs feel the most pain. It handles subscriber records with digital CAF and KYC storage, generates GST bills, and sends expiry reminders and auto-renewals. It also reconciles cash, bank and online payments against each account. Its RADIUS and MikroTik integration creates PPPoE users, applies speed limits, suspends users on expiry and reconnects them once they pay. It also works with bandwidth managers such as Jaze Networks, 24online, XceedNet and IPACCT. Reseller price books, multi-branch control and bundled OTT services (OTTplay and PlayboxTV) suit operators who sell through franchise partners.
ISPMate goes further than billing. It includes complaint ticketing, field-engineer GPS tracking, attendance, salary generation, inventory with fibre tracking, expense logging and a live P&L statement. That breadth is useful, but the HR and accounting parts are basic compared with a dedicated payroll tool or Tally, and ISPMate does not name any accounting integration.
Pricing is not published. The website offers a free demo rather than a self-serve trial, so expect a sales call and a quote. Before signing, ask how the fee scales (per subscriber, per branch or flat) and whether on-premise deployment costs extra. Also confirm which payment gateway and SMS provider charges you will pay directly.
What works well
- +RADIUS and MikroTik integration automatically suspends unpaid PPPoE users and reconnects them after payment
- +Lists ten payment gateways, mostly Indian ones such as Razorpay, Paytm, PhonePe, PayU, CCAvenue and Cashfree
- +Digital CAF and KYC document storage keeps subscriber paperwork in one place instead of paper files
- +Reseller module with price books, custom limits and branding for franchise-led ISPs
- +Android and iOS apps let subscribers pay and raise complaints, and let engineers close tickets in the field
- +Network map shows OLTs, switches, FMS and splitters with live device status for faster fault finding
- +Can be deployed in the cloud or on-premise, according to the vendor FAQ
What to watch out for
- −No public price list, so you cannot compare costs without a sales conversation
- −Only a free demo is offered, not a hands-on trial account
- −No named integration with Tally, Zoho Books or other accounting software
- −Payroll and attendance features are basic and do not cover PF, ESI or TDS statutory filings
- −Could not find independent ratings on G2, Capterra or the app stores to judge user satisfaction
Best suited for: Local and regional ISPs running PPPoE or FTTH networks on MikroTik or Indian bandwidth managers · Operators who sell through resellers or franchise partners across several towns · ISPs who want online UPI collections and auto-renewal reminders to cut cash collection visits · Cable-broadband operators who bundle OTT subscriptions with internet plans
ISPMate at a glance
Analysing ISPMate — pricing, features, reviews and alternatives…
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ISPMate features
Researched from ISPMate's official product pages · updated October 2026.
Subscribers and billing
- Subscriber profiles with plans, billing cycles and usage
- Unlimited plans by speed, data limit, validity and price
- Digital CAF and KYC document storage
- Expiry reminders and automatic renewal
- Online bill payment via UPI, cards, net banking and wallets
- Dues management with SMS and email reminders
- Automatic payment reconciliation including partial and split payments
- GST billing
Network
- RADIUS and MikroTik PPPoE user provisioning
- Auto suspend on expiry and reconnect on payment
- Network map of OLTs, switches, FMS and splitters
- OTT bundling with OTTplay and PlayboxTV
Support and sales
- Complaint ticketing with technician assignment
- Response-time reports
- Lead capture with Today Call follow-up list
- IVR integration for balance and complaint status
- Android and iOS apps for customers and engineers
Team and partners
- Inventory with device assignment and fibre tracking
- Live GPS location tracking of field staff
- Location-validated attendance
- Salary generation from attendance
- Reseller management with price books and branding
Finance and reports
- Billing, payment, complaint and sales reports with exports
- Revenue reports by period with charts
- Expense management with budgets
- Real-time profit and loss statement
- Audit logs and trash restore
ISPMate pricing (INR)
SourceEvery edition as published by the vendor. Prices exclude GST unless stated. Full ISPMate pricing breakdown
- • ISPMate publishes no plans or prices; prospects request a demo and receive a quote.
- • The vendor states both cloud and on-premise deployment are available; confirm whether pricing differs.
- • Payment gateway and SMS charges are paid to those providers.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Integrations, security & India
Integrations
- MikroTik RADIUS
- Jaze Networks
- IPACCT
- Height8 Technologies
- DMA
- XceedNet
- 24online
- Razorpay
- Paytm
- PhonePe
- PayU
- CCAvenue
- Cashfree
- Instamojo
- Airpay
- AggrePay
- Flutterwave
- OTTplay
- PlayboxTV
- SMS, email, WhatsApp and IVR
For Indian businesses
- Built by FineSoft Technologies, headquartered at D-77, Sector 63, Noida, Uttar Pradesh
- GST billing for subscriber invoices is built in
- Supports Indian payment gateways (Razorpay, Paytm, PhonePe, PayU, CCAvenue, Cashfree, Instamojo) for UPI, cards, net banking and wallets
- Integrates with Indian bandwidth-management vendors such as Jaze Networks, 24online and XceedNet
- Stores CAF (customer application form) and KYC documents digitally
- Support is offered over WhatsApp as well as phone and email
Support, resources & partner network
Support & learning
- Phone support (+91-9310313545)
- Email support
- WhatsApp support
- Free product demo
Trust, compliance & who uses ISPMate
500+ ISPs
Customers
141,000+ subscribers managed
Users covered
Is ISPMate the best choice for you?
Best choice if you are…
- Local and regional ISPs running PPPoE or FTTH networks on MikroTik or Indian bandwidth managers
- Operators who sell through resellers or franchise partners across several towns
- ISPs who want online UPI collections and auto-renewal reminders to cut cash collection visits
- Cable-broadband operators who bundle OTT subscriptions with internet plans
Look elsewhere if you are…
- Buyers who want transparent self-serve pricing and a free trial before speaking to sales
- Large telecom operators that need carrier-grade OSS/BSS with mediation and interconnect billing
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (4) · updated October 2026
ISPMate screenshots
Specifications
- Category
- Telecom, ISP & cable billing, GST software
- Vendor
- ISPMate
- Headquarters
- Noida, Uttar Pradesh
- Founded
- Not published
- Pricing model
- Quote-based
- Starting price
- Price on request · Quote after a free demo
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- Yes
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ISPMate — frequently asked questions
How much does ISPMate cost in India?+
ISPMate does not publish prices on its website. Operators book a free demo, and the sales team then gives a quote. Ask whether the fee is per subscriber, per branch or flat, whether GST is extra, and whether on-premise hosting changes the price. Payment gateway and SMS charges are usually paid separately to those providers, so add them to your budget.
Does ISPMate offer a free trial?+
ISPMate advertises a free, no-obligation demo, not a self-serve trial account. In the demo you can watch billing, RADIUS automation, complaint handling and reports working on sample data. If you need to test with your own subscribers, ask the ISPMate team whether they can run a pilot on one branch before you sign.
Does ISPMate work with MikroTik and RADIUS?+
Yes. ISPMate integrates with MikroTik RADIUS to create PPPoE users, apply plan speed limits, suspend accounts on expiry and reconnect them after payment. It also lists compatibility with bandwidth managers Jaze Networks, IPACCT, Height8, DMA, XceedNet and 24online. This removes the manual step of disabling unpaid users on the router.
Can ISPMate generate GST invoices?+
ISPMate includes GST billing for subscriber invoices, along with dues tracking, automatic SMS and email reminders, and payment reconciliation. However, it does not name an integration with Tally or Zoho Books. If your accountant needs entries pushed into accounting software, confirm during the demo whether ISPMate can export the data in a usable format.
Which payment gateways does ISPMate support?+
ISPMate's integration page lists Paytm, Razorpay, PayU, PhonePe, CCAvenue, Cashfree, Instamojo, Airpay, AggrePay and Flutterwave. Subscribers can pay through UPI, cards, net banking or wallets in the portal or app, and get confirmation in real time. Payments are matched to the account automatically, which cuts down on cash collection rounds.
Does ISPMate have a mobile app?+
ISPMate says it provides Android and iOS apps. Subscribers can use them to pay bills, renew plans and raise complaints. Field engineers can use them to handle installation tasks and update tickets. The apps appear to be supplied per ISP rather than as a single public ISPMate listing, so ask whether you get your own branded app and what it costs.
Is ISPMate cloud-based or on-premise?+
The ISPMate FAQ says the software can run in the cloud or be installed on-premise. It works in a web browser on the major operating systems and on mobile devices. Smaller operators usually choose cloud to avoid running servers. Larger ISPs that already have data-centre space sometimes prefer on-premise for control over subscriber data.
How does ISPMate compare with other Indian ISP billing software?+
ISPMate covers more than billing. It adds a network map, inventory with fibre tracking, field-staff GPS, attendance, salary and P&L reports in the same system. Tools like Jaze or 24online focus more on bandwidth management, and ISPMate integrates with them rather than replacing them. Compare quotes and RADIUS compatibility with your current setup before you decide.
Can ISPMate manage resellers and franchise partners?+
Yes. ISPMate's reseller module keeps a list of partners with their own price books, credit limits and branding. It also tracks reseller payments and top-ups, with reports on failed payments. Multi-branch management is included, so an operator running several towns can see revenue and complaints by branch in one dashboard.
How do I get support for ISPMate?+
ISPMate, run by FineSoft Technologies in Noida, offers support by phone, email and WhatsApp. The listed contact number is +91-9310313545. The company does not publish support hours or an SLA, so ask for them in writing, especially if your network outages happen at night when subscribers call most.
What is ISPMate?+
ISPMate is telecom, isp & cable billing by ISPMate, an Indian company from Noida. ISP billing software with RADIUS, GST billing, complaint management and online payments.
How much does ISPMate cost?+
ISPMate publishes: Price on request · Quote after a free demo. Confirm current plans and taxes on the official pricing page.
Does ISPMate offer a free trial or free plan?+
ISPMate does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is ISPMate made in India?+
Yes. ISPMate is built by ISPMate, headquartered in Noida, Uttar Pradesh.
Who is ISPMate best suited for?+
ISPMate suits mid-market, enterprise buyers looking for telecom, isp & cable billing with gst software.
What are the best alternatives to ISPMate?+
Popular alternatives in telecom, isp & cable billing include BrightCRM, Xceednet, ASTPP. Use App Advisor's compare tool to see them side by side.
How is ISPMate deployed?+
ISPMate is available as a cloud (SaaS) product, with web access.
About ISPMate
ISPMate · Noida, Uttar Pradesh · 1 product in our catalogue · Indian company
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