Rezo.ai

by Rezo.ai · Noida, Uttar Pradesh · Since 2018

Autonomous contact centre AI.

Live chat & chatbot software AI tools AI workflow automationAI poweredMade in India

Starting price: Price on request; No public pricing on rezo.ai
Free trial / plan: Demo only; No free plan or trial
Deployment: Cloud; Web
App Advisor rating: 4.3; transparency & India fit

What is Rezo.ai?

Rezo.ai is a Noida-based conversational AI company founded in 2018 by Dr. Rashi Gupta and Dr. Manish Gupta. It sells an agentic AI platform for contact centres: AI voice and chat agents that make and take customer calls, speech analytics that audit every conversation, and a real-time assistant that prompts human agents mid-call. Its customer logos are heavily Indian enterprise, including Maruti Suzuki, Bajaj Allianz, Spinny, Livguard, Dr Lal PathLabs, L&T Finance, Delhivery and KreditBee.

The sweet spot is a high-volume Indian contact centre in lending, insurance, automobiles, consumer durables or telecom. Rezo pitches outbound use cases hard: reactivation calls, lead qualification, appointment booking and collections. Its published case studies are specific, for example Maruti Suzuki booking around 6 lakh appointments a month with 8,500 leads a day, and Livguard automating 66% of inbound interactions. The analytics side transcribes all calls, runs SOP-based QA audits and tags conversations by intent and sentiment.

The weaknesses are about transparency. Rezo says its agents work in 30+ languages but does not list them, and it names no specific CRM or telephony integrations, only 'enterprise grade' integrations. The trust page confirms ISO 27701 and GDPR compliance and AES-256 encryption, though the cloud SOC and ISO 27001 reports it mentions belong to Azure, GCP and AWS. There is no self-serve product, no public API docs and no free tier.

Pricing is by quote only, through a demo request. In practice deals are scoped around call or conversation volumes, the channels and use cases you automate, and integration work with your dialler and CRM. If you run fewer than a few thousand calls a month, a simpler chatbot or IVR tool will likely be more cost-effective.

What works well

+Voice AI agents handle outbound reactivation, lead qualification and appointment booking calls
+Speech analytics transcribes every call and runs SOP-driven QA audits automatically
+Real-time agent assist suggests next-best actions and surfaces knowledge during calls
+Detailed Indian case studies from Maruti Suzuki, Spinny and Livguard with measured outcomes
+ISO 27701 certified, with AES-256 encryption at rest and TLS in transit
+Predictive dialer, routing engine and RPA bundled in the same platform
+Claims support for conversations in 30+ languages

What to watch out for

−No public pricing, free plan or self-serve trial
−Specific supported languages are not listed on the website
−No named CRM, helpdesk or telephony integrations published
−No public API documentation or developer portal
−Built for large contact centres, so small businesses will find it oversized

Best suited for: NBFCs and lenders automating collections and reminder calls · Automobile and consumer durables brands running service and sales reactivation campaigns · Insurers handling high volumes of claims and renewal calls · Contact centres that want 100% call QA instead of sample audits

Rezo.ai at a glance

Analysing Rezo.ai — pricing, features, reviews and alternatives…

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Rezo.ai features

Researched from Rezo.ai's official product pages · updated October 2026.

AI agents

Voice and chat virtual agents
Complaint management and FAQ resolution
Appointment booking
Order and request tracking
Post-call CRM updates and summaries

Sales and collections

Lead qualification and scoring
Reactivation calls
Follow-up calls
Predictive dialer
Smart contact strategy

Analytics and QA

Speech-to-text transcription
SOP-driven QA audits
Automated conversation tagging
Sentiment and VoC analysis
Agent performance evaluation

Agent assist and platform

Real-time next-best-action suggestions
Knowledge surfacing
Intelligent routing engine
RPA and OCR automation

Rezo.ai pricing (INR)

Source

Every edition as published by the vendor. Prices exclude GST unless stated. Full Rezo.ai pricing breakdown

AI Engagement Automation

Quote

Voice and chat AI agents
Outbound reactivation and lead calls
Predictive dialer and routing

CX Analytics and Insights

Quote

Transcription of every call
SOP-based QA audits
Sentiment and intent tagging

Real Time AI Assistance

Quote

Next-best-action prompts
Automatic knowledge surfacing
Live support for human agents

• Rezo.ai prices by quote after a demo; scope depends on channels, use cases and volumes.

Buying for a team? App Advisor can get you a volume quote and any partner discount available.

Integrations, security & India

Security & compliance

AES-256 encryption for databases, replicas and backups
TLS enforced for all data in transit
Segregated production and non-production environments
Role-based, least-privilege access
Periodic VAPT by in-house and independent firms
Annual disaster recovery drills

For Indian businesses

Office in Sector-125, Noida, Uttar Pradesh; founded by IIT alumni couple Dr. Rashi and Dr. Manish Gupta
Indian enterprise customers include Maruti Suzuki, Bajaj Allianz, L&T Finance, Delhivery and Dr Lal PathLabs
Industries served include NBFCs, gold loans, banking, telecom and consumer durables
Seed funding in 2020 led by Modular Capital with Indian angel investors

Support, resources & partner network

Support & learning

Demo and contact form on rezo.ai
Trust Center at trust.rezo.ai for security documentation

Trust, compliance & who uses Rezo.ai

2018

In business since

Certifications & compliance

ISO 27701:2019 Source
GDPR — Stated as compliant Source

Each claim links to the vendor's own published statement. Always confirm current certificate validity directly with the vendor.

Is Rezo.ai the best choice for you?

Best choice if you are…

NBFCs and lenders automating collections and reminder calls
Automobile and consumer durables brands running service and sales reactivation campaigns
Insurers handling high volumes of claims and renewal calls
Contact centres that want 100% call QA instead of sample audits

Look elsewhere if you are…

Small businesses that only need a website chat widget
Teams wanting a self-serve bot builder with transparent monthly pricing

Still comparing? Get an unbiased shortlist and demos arranged for free.

Sources (6) · updated October 2026

Rezo.ai screenshots

Specifications

Category: Live chat & chatbot software, AI tools, AI workflow automation
Vendor: Rezo.ai
Headquarters: Noida, Uttar Pradesh
Founded: 2018
Pricing model: Quote-based
Starting price: Price on request · No public pricing on rezo.ai
Deployment: Cloud
Platforms: Web
Best for: Mid-market, Enterprise
Made in India: Yes

₹2,399/mo

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Rezo.ai — frequently asked questions

How much does Rezo.ai cost?+

Rezo.ai does not publish pricing in INR or USD. You book a demo and Rezo quotes based on the channels, use cases and conversation volumes you want to automate, plus integration work with your CRM and dialler. Indian buyers should ask for GST to be shown separately and for clarity on whether pricing is per minute, per call or per seat.

Does Rezo.ai have a free trial?+

Rezo.ai has no free plan or self-serve free trial. Evaluation starts with a demo, and for enterprise contact centres usually moves to a scoped pilot on a single use case such as collections or appointment booking. Rezo does not publish typical setup times, so ask for a pilot timeline in writing before you sign.

What can Rezo.ai voice bots do?+

Rezo.ai voice agents handle inbound and outbound conversations such as complaint logging, FAQ answers, appointment booking, order tracking, lead qualification and reactivation calls. After a call they can summarise it and update the CRM and customer profile. The platform also includes a predictive dialer, an intelligent routing engine and RPA for back-office steps.

Which languages does Rezo.ai support?+

Rezo.ai says its AI agents converse in 30+ languages and describes them as multilingual and language-adaptive. The website does not publish the actual language list, so if you need specific Indian languages such as Tamil, Bengali or Marathi, ask Rezo to demonstrate them with your own call scripts before you commit.

Is Rezo.ai secure for banking and insurance data?+

Rezo.ai states it is ISO 27701 certified and GDPR compliant, encrypts databases and backups with AES-256, enforces TLS in transit, segregates production environments and runs periodic VAPT with independent firms. It hosts on Azure, GCP and AWS. Regulated lenders and insurers should request the Trust Center documents at trust.rezo.ai and confirm data residency in India.

What does Rezo.ai speech analytics offer?+

Rezo.ai's CX analytics module transcribes every agent-customer call, generates summaries, runs SOP-based QA audits, tags conversations by topic and intent, and analyses sentiment for voice-of-customer insights. In Rezo's Spinny case study this enabled 100% call monitoring and a five-fold improvement in audit efficiency compared with manual sampling.

Does Rezo.ai integrate with our CRM?+

Rezo.ai says its platform updates CRM records and customer profiles after calls and offers enterprise-grade integrations, but its website does not name specific CRMs or telephony providers. Ask Rezo to confirm connectors for your stack, such as Salesforce, LeadSquared or your dialler, and whether integration work is included in the quote.

Is there a Rezo.ai mobile app?+

Rezo.ai does not advertise a mobile app. It is a cloud platform that runs AI voice and chat agents for your customers and gives supervisors web dashboards for analytics and QA. Your customers interact with Rezo through phone calls, chat, email and social channels rather than through a Rezo app.

Who uses Rezo.ai in India?+

Rezo.ai shows Indian customers including Maruti Suzuki, Bajaj Allianz, Spinny, Livguard, Dr Lal PathLabs, L&T Finance, Sony Liv, Delhivery and KreditBee. Its case studies report results such as a 60% operational cost reduction for Maruti Suzuki and a 38% cut in average handle time for Livguard. These are vendor-reported numbers, so ask for references.

How does Rezo.ai compare with a regular chatbot tool?+

Regular chatbot tools mainly answer text questions on a website or WhatsApp. Rezo.ai focuses on voice-heavy contact centres, with outbound calling agents, a predictive dialer, call analytics and live agent assist in one platform. That makes Rezo.ai a better fit for collections or service-call operations, but more than a small business needs for website support.

What is Rezo.ai?+

Rezo.ai is live chat & chatbot software by Rezo.ai, an Indian company from Noida. Autonomous contact centre AI.

How much does Rezo.ai cost?+

Rezo.ai publishes: Price on request · No public pricing on rezo.ai. Confirm current plans and taxes on the official pricing page.

Does Rezo.ai offer a free trial or free plan?+

Rezo.ai does not advertise a free plan; ask the vendor for a trial or a guided demo.

Is Rezo.ai made in India?+

Yes. Rezo.ai is built by Rezo.ai, headquartered in Noida, Uttar Pradesh.

Who is Rezo.ai best suited for?+

Rezo.ai suits mid-market, enterprise buyers looking for live chat & chatbot software with ai tools and ai workflow automation.

What are the best alternatives to Rezo.ai?+

Popular alternatives in live chat & chatbot software include Zoho SalesIQ, Freshchat, AiSensy. Use App Advisor's compare tool to see them side by side.

How is Rezo.ai deployed?+

Rezo.ai is available as a cloud (SaaS) product, with web access.