Restaurant POS With Zomato & Swiggy (2027)

Quick answer: If you want a full POS with Zomato and Swiggy handling and a published price list, start with Petpooja. If you already have a billing system and only need the aggregator layer, look at UrbanPiper. Chains and cloud kitchens should ask Restroworks, Posist, GoFrugal and Sapaad for demos. Whichever you pick, test GST handling and settlement reconciliation on a real order before signing.

How we researched this: We read each POS vendor's pricing and product pages, Zomato's published Terms and Conditions for restaurant partners, Swiggy's own partner guide, CBIC Circular 167/23/2021-GST on restaurant supplies through e-commerce operators, and an FSSAI order on bill formats. All of it is as checked in October 2026.

What "Zomato and Swiggy integration" should mean in a POS

Vendors use the phrase for three different things, and you may need only one of them.

1. Order injection. A Zomato or Swiggy order lands in your POS and kitchen display (KDS) without someone retyping it from a tablet. Zomato's partner terms say it transmits orders in real time to a partner using the Merchant Application, a third-party point of sale system, Zomato's API or a Zomato web dashboard, and that a partner can accept or reject an order within a stipulated time. A POS that cannot accept and reject on your behalf leaves you with two screens.
2. Menu and stock sync. One price or availability change goes to every channel. UrbanPiper describes this on its homepage as updating a menu "across all channels in real-time" and managing orders from Swiggy, Zomato and others on one screen from the restaurant's existing POS.
3. Reconciliation. You can match what the platform paid you against what the orders were worth. Petpooja lists "Zomato/Swiggy Reconciliation" as a feature of its Operations Manager Growth and Scale plans, and the Petpooja base plan lists "Food Aggregators Integrations".

Reconciliation is the item most owners discover late. Zomato's terms say it remits the order value on a weekly settlement basis, or within three bank working days if the partner opted for that in the form. They also say Zomato sends a monthly invoice, within seven days of month end, for the service fee (formerly called commission), the payment mechanism fee, refund charges and other amounts. A POS that can reproduce those numbers per order saves your accountant a week each month.

There are four more lines to match when the books close. Zomato's terms say it may change its service fee rates and other charges with seven days' notice, so a rate card agreed in January may not be the one applied in June; your reconciliation should read the rate per order rather than assume it. The terms also say the restaurant deposits TDS on the service fee payable to Zomato, but where Zomato withholds its fee before paying you, Zomato refunds that TDS once you submit the TDS certificate quarterly, within sixty days of quarter end. Zomato collects tax at source on food and beverage supplies that fall outside section 9(5) and shares a monthly TCS statement, and the terms add that where your returns and Zomato's differ, Zomato's filings take precedence. So ask your POS vendor whether its reconciliation report separates order value, discounts, service fee, payment mechanism fee, refunds, TDS and TCS into separate columns. If a vendor shows you only a single net payout figure, your accountant will rebuild the rest in Excel.

The GST and FSSAI details your POS must get right

Two government rules change how an aggregator order should appear in your billing system.

Who charges GST on Zomato and Swiggy orders. CBIC Circular 167/23/2021-GST (17 December 2021) says restaurant service supplied through e-commerce operators was notified under section 9(5) of the CGST Act, so from 1 January 2022 the operator pays the GST on it. The circular adds that the operator issues the invoice for that restaurant service, pays the tax in cash, and is liable even when the restaurant is unregistered. Zomato's own terms say the same in practice: it generates the tax invoice on the partner's behalf for restaurant service. Restaurants still count these sales in their aggregate turnover, and the circular says a registered restaurant reports them in Table 8 of GSTR-1 and Table 3.1(c) of GSTR-3B "for the time being". That wording is from December 2021, so ask your chartered accountant which table applies now.

What this means for your POS. If your system adds GST on top of an aggregator order and then bills the customer again, you create a double-tax mess. Ask each vendor to show an aggregator order that carries no GST line from you, and a separate sales report of aggregator-channel sales for the GSTR report. Zomato also asks partners to tag every menu item as restaurant service or as a supply of food and beverage items outside section 9(5), with pre-packaged goods defined by their tamper-proof packing. For non-restaurant-service items the partner issues the invoice, and Zomato collects tax at source. Your POS needs a per-item tax category for that tag. For GST return preparation from billing data, see our guide to filing GST returns from your billing data.

FSSAI number on every bill. An FSSAI order dated 8 June 2021, enforced from 1 January 2022, requires food businesses to print the 14-digit FSSAI licence or registration number on receipts, invoices, cash memos and bills. Check that your POS bill template has a field for it, plus one for the GSTIN.

Listing documents. Zomato's terms say a partner must furnish its PAN, TAN, GSTIN and FSSAI licence and registration certificates, or Zomato may delist it. Swiggy's partner guide lists PAN, shop licence, owner and tax details, FSSAI and GST certificates and a cancelled cheque, and says commission depends on the restaurant's locality; neither platform publishes a single commission rate in these pages.

Published prices and what each vendor says it integrates

Most restaurant POS vendors quote prices only after a demo. Petpooja is the one major name that publishes a rate card, shown below as listed in October 2026, excluding tax.

The page does not state whether those figures are annual, one-time or monthly, and the footnote says plans are "indicative and subject to change", so ask for the billing period in writing. Using the listed numbers, a restaurant that wants the base plan, Operations Manager Growth and Marketing Manager Core would pay ₹42,000 before tax; the same stack with Scale on both optional modules would be ₹72,000.

Other vendors, from their own pages:

• UrbanPiper sells an aggregator layer called Hub that connects Swiggy, Zomato and other channels to an existing POS, plus Meraki for branded ordering sites and apps. It describes itself as trusted by 40,000+ restaurants globally. No price is published.
• GoFrugal lists "Swiggy & Zomato integration" under online ordering, KOT and KDS, multi-outlet inventory and CRM on its restaurant software page, and offers a free trial. No price is published.
• Posist says its marketplace offers 500+ integrations with food aggregators, payment gateways and accounting tools. Restroworks has a cloud-kitchen format page describing coordination of "multiple kitchens and aggregators" plus a KDS. Neither pricing page shows rupee figures.
• Sapaad lists food delivery app integration, KDS and a waiter app. Its pricing page shows no rupee figures.
• QueueBuster lists an Individual plan for up to 10 licences and a custom Enterprise plan, plus a 15-day free trial, but its pricing page does not name Zomato, Swiggy or a KDS. DotPe also does not name them on its homepage; it mentions "marketplace integrations" and QR ordering. Both may support aggregators, so ask for the supported list in writing.

You can read the platforms' own pages at Zomato for restaurant partners and Swiggy Partner. Zomato's terms describe receiving orders on its own Merchant Application or web dashboard without any third-party POS, and Swiggy runs a Partner App for the same purpose.

Kitchen display systems and cloud kitchens

A KDS replaces paper KOT slips with a screen in the kitchen. For an aggregator-heavy outlet the value is that Zomato, Swiggy and dine-in tickets share one queue, so the kitchen cooks in the order they must be ready rather than the order the cashier happened to print them. Petpooja includes a KDS in its Growth and Scale Operations Manager plans, GoFrugal describes KOT and KDS for high-volume peak hours, and Restroworks and Sapaad list KDS as separate products. In a demo, send five orders from three channels in a minute and watch how tickets sort, merge and bump.

Cloud kitchens add a different test. A single kitchen may run four brands, each with its own Zomato and Swiggy listing, menu and GST registration treatment. Petpooja lists cloud kitchen among its outlet types, and Restroworks has a cloud-kitchen page. Ask each vendor to show brand-wise sales, a shared ingredient stock pool and per-brand reconciliation. Our guide to restaurant billing and POS software in India covers dine-in basics, online ordering and POS options compares channels, and UrbanPiper and GoFrugal compares two of these in detail.

A demo script and a first-month plan

Run this with each shortlisted vendor, using a live outlet if you can.

1. Place a test order on each platform and watch it land in the POS and KDS. Time how long accept and reject take.
2. Mark an item out of stock and confirm it disappears on both apps.
3. Print a bill and check for the FSSAI number, GSTIN and a correct tax line for non-aggregator orders.
4. Pull last week's aggregator payout and ask the vendor to match it to orders, fees and refunds.
5. Add a second outlet and see whether the owner's report consolidates both.
6. Ask what happens offline. Dine-in billing should continue without internet.
7. Ask about hardware. Petpooja's FAQ says it works on iOS, Windows and Android devices and supports A4, WiFi, LAN, USB, dot-matrix and Bluetooth printers, so you may be able to reuse what you own.

For the first month, run the old and new system together for a week at one outlet, then switch it, then roll out to other outlets. Keep a spreadsheet of three numbers per day: online orders, rejected orders and the gap between expected and received payout. Restaurants with staff to roster can also read our guide to HR software for restaurants, QSRs and cloud kitchens.

When a full POS is the wrong purchase

A single-counter tea stall that gets a few aggregator orders a day can use the platform's own tablet or web dashboard and a basic billing app; see our guide to UPI soundbox and QR billing for small shops. If most of your orders are direct, your growth lever may be reviews and repeat orders rather than aggregator plumbing; our Google review and reputation tools guide helps there. If you only need a billing layer with a bit of stock tracking, compare restaurant software and POS software before committing to a suite. And never accept a vendor's "supports Zomato and Swiggy" claim without seeing the reconciliation report.

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