Avaya Experience Platform

by Avaya · Morristown, United States · Since 2000

Cloud contact centre.

Starting price: On request; Ask for a quote
Free trial / plan: Not advertised
Deployment: Cloud; Web
App Advisor rating: 4.2; transparency & India fit

What is Avaya Experience Platform?

Avaya Experience Platform is contact center & cloud telephony from Avaya, based in Morristown, United States and has been building software since 2000. Cloud contact centre.

Contact-centre software runs inbound and outbound calling with IVR, ACD, dialler, recording and agent desktops, increasingly blended with chat and WhatsApp. Cloud telephony providers supply the numbers and minutes; several Indian vendors do both.

Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.

What works well

+26 years in business — a mature, stable product

What to watch out for

−Pricing is not published — expect a sales conversation before you see costs
−No permanently free plan
−Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit

Best suited for: Mid-market · Enterprise

Avaya Experience Platform at a glance

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Avaya Experience Platform features

As listed on Avaya Experience Platform's official website.

Avaya Infinity: Driving intelligent orchestration and creating connections
Capture the power of intelligent orchestration
Infuse omnichannel conversations with AI-driven workflows
Hyper-personalize experiences for customers and employees
Connect and orchestrate without heavy lift integrations
Rapidly adapt with AI-agnostic orchestration
Avaya Infinity AI-Powered Outbound Customer Engagement: From Dialing to Orchestration
Nearly 70% fewer interactions requiring live agents
3× efficiency improvement with the first implemented automation use case
Complete customer understanding

Avaya Experience Platform pricing

Entry price

On request

Quoted per organisation after a discovery call

How Avaya Experience Platform charges. Avaya prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.

Read from the vendor's official website. Prices change — confirm on avaya.com.

Avaya Experience Platform screenshots

Specifications

Category: Contact center & cloud telephony
Vendor: Avaya
Headquarters: Morristown, United States
Founded: 2000
Pricing model: Quote-based
Starting price: On request
Deployment: Cloud
Platforms: Web
Best for: Mid-market, Enterprise
Made in India: No

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Sarv · Contact center & cloud telephony

4.5App Advisor rating

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Avaya Experience Platform — frequently asked questions

What is Avaya Experience Platform?+

Avaya Experience Platform is contact center & cloud telephony by Avaya. Cloud contact centre.

How much does Avaya Experience Platform cost?+

Avaya Experience Platform is priced on request. Request a demo through App Advisor and we will ask the vendor for a written quote.

Does Avaya Experience Platform offer a free trial or free plan?+

Avaya Experience Platform does not advertise a free plan; ask the vendor for a trial or a guided demo.

Is Avaya Experience Platform made in India?+

No. Avaya Experience Platform is developed by Avaya in Morristown, United States.

Who is Avaya Experience Platform best suited for?+

Avaya Experience Platform suits mid-market, enterprise buyers looking for contact center & cloud telephony.

What are the best alternatives to Avaya Experience Platform?+

Popular alternatives in contact center & cloud telephony include Ozonetel Contact Center, Knowlarity SuperReceptionist, MyOperator Contact Center. Use App Advisor's compare tool to see them side by side.

How is Avaya Experience Platform deployed?+

Avaya Experience Platform is available as a cloud (SaaS) product, with web access.