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Contact center & cloud telephony · Alternatives
Avaya Experience Platform is a contact center & cloud telephony product from Avaya, Morristown, priced at On request. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 0 have a free plan, 8 are built in India.
Quick answer
The closest alternatives to Avaya Experience Platform are Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit), Tata Tele Smartflo CC (On request), Kaleyra Contact Center (On request), Airtel IQ Contact Center (On request) and Genesys Cloud CX India (On request).
Indian support and GST
Avaya Experience Platform is built in United States. 8 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Ranked by how closely each product matches Avaya Experience Platform's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Avaya Experience Platform (current) | On request | No | Web | No | 4.2/5 | — |
| 1 |  Exotel Contact Center | $70 · XPrime plan; Exotel's page does not state the billing unit | No | Web | Yes | 4.4/5 | |
| 2 |  Tata Tele Smartflo CC | On request | No | Web | Yes | 4.5/5 | |
| 3 |  Kaleyra Contact Center | On request | No | Web | No | 4.5/5 | |
| 4 |  Airtel IQ Contact Center | On request | No | Web | Yes | 4.3/5 | |
| 5 |  Genesys Cloud CX India | On request | No | Web | No | 4.3/5 | |
| 6 |  Enghouse Interactive | On request | No | Web | No | 4.2/5 | |
| 7 |  Content Guru | On request | No | Web | No | 4.2/5 | |
| 8 |  Convoso | On request | No | Web | No | 4.2/5 | |
| 9 |  Sprinklr Service Voice | On request | No | Web | No | 4.2/5 | |
| 10 |  CallMiner | On request | No | Web | No | 4.2/5 | |
| 11 |  HGS | On request | No | Web | Yes | 4.2/5 | |
| 12 |  Calabrio | On request | No | Web | No | 4.1/5 | |
| 13 |  Firstsource | On request | No | Web | Yes | 4.2/5 | |
| 14 |  Balto | On request | No | Web | No | 4.1/5 | |
| 15 |  iEnergizer | On request | No | Web | Yes | 4.2/5 | |
| 16 |  Conneqt | On request | No | Web | Yes | 4.2/5 | |
| 17 |  Playvox | On request | No | Web | No | 4.1/5 | |
| 18 |  Fusion CX | On request | No | Web | Yes | 4.2/5 | |
| 19 |  Aspect (Alvaria) | On request | No | Web | No | 4.1/5 | |
| 20 |  Startek | On request | No | Web | No | 4.1/5 |
Exotel · Bengaluru · Contact center & cloud telephony · 4.4/5
Omnichannel contact centre on Exotel.
$70 · XPrime plan; Exotel's page does not state the billing unit
Quote-based
Compared with Avaya Experience Platform
Key features
Tata Tele Business Services · Mumbai · Contact center & cloud telephony · 4.5/5
Cloud contact centre from Tata Tele.
On request
Quote-based
Compared with Avaya Experience Platform
Kaleyra · Milan · Contact center & cloud telephony · 4.5/5
CPaaS-based contact centre.
On request
Quote-based
Airtel Business · New Delhi · Contact center & cloud telephony · 4.3/5
Cloud contact centre from Airtel.
On request
Quote-based
Compared with Avaya Experience Platform
Genesys · Menlo Park · Contact center & cloud telephony · 4.3/5
Genesys in India.
On request
Quote-based
Enghouse · Markham · Contact center & cloud telephony · 4.2/5
Contact centre solutions.
On request
Quote-based
Content Guru · Bracknell · Contact center & cloud telephony · 4.2/5
Cloud contact centre.
On request
Quote-based
On request
Quote-based
Sprinklr · New York · Contact center & cloud telephony · 4.2/5
Voice in Sprinklr Service.
On request
Quote-based
On request
Quote-based
The closest matches to Avaya Experience Platform on App Advisor are Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit), Tata Tele Smartflo CC (On request), Kaleyra Contact Center (On request). They are ranked by how closely their category, pricing model, platforms and target business size match Avaya Experience Platform, then by rating. The best choice depends on your team size and budget.
None of the 20 closest alternatives to Avaya Experience Platform has a free plan. Most offer a free trial instead, so ask for one before you commit.
Yes. 8 alternatives are built in India, including Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit), Tata Tele Smartflo CC (On request), Airtel IQ Contact Center (On request). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Exotel Contact Center is the closest match to Avaya Experience Platform in our catalogue. Key differences: Built in India (Bengaluru). Compare them side by side before you book a demo.
Every product listed sits in contact center & cloud telephony or a category Avaya Experience Platform also covers, and Avaya's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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