RecommendedMade in India
Starts at
₹1,500/mo
- Starting price
- From $25/agent
- Vendor comparison page; minimum 3 agents
- Free trial / plan
- 7-day free trial
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.7
- transparency & India fit
What is Ozonetel Contact Center?
Ozonetel is a Hyderabad-born cloud contact centre company whose main product, CloudAgent, handles inbound and outbound calling, IVR, dialers and digital channels such as WhatsApp and SMS. It runs on Ozonetel's own platform rather than a white-labelled one, and the company says 3,500+ businesses use it (an older comparison page says 2,500+). Indian customers it names include Redcliffe Labs and the National Health Authority.
The fit is strongest for Indian sales and support teams of a few agents up to several hundred: lending and NBFC collections, healthcare appointment desks, ed-tech admissions and e-commerce support. Dialer options cover preview, power and predictive modes, and there are ready CTI connectors for Zoho, Salesforce, Freshdesk, Zendesk, HubSpot and LeadSquared. A newer AI layer adds voice bots, agent assist, call quality audits and conversation analytics.
Ozonetel does not publish an Indian rate card. Its own comparison page quotes plans from USD 25 per agent with a minimum of three agents, pay as you go with no annual lock-in, but Indian buyers will get a quote in rupees that depends on seats, telephony minutes and numbers. A 7-day free trial is offered. Security claims (SOC 2, ISO 27001, PCI DSS) appear on several Ozonetel pages with inconsistent wording, so ask for certificates before a regulated rollout.
What works well
- +Homegrown platform with Indian telephony, toll-free and local numbers
- +Start with as few as three agents and scale to 1,500+
- +Preview, power, predictive and IVR-blaster dialers for outbound campaigns
- +Ready CTI integrations with Zoho, LeadSquared, Salesforce, Freshdesk, Zendesk and HubSpot
- +7-day free trial and a claimed 24-48 hour deployment
- +AI add-ons for voice bots, agent assist and automated quality audits
What to watch out for
- −No published INR pricing; you must speak to sales for a rupee quote
- −Telephony minutes and numbers are usually priced separately from seats, so total cost is hard to predict
- −Compliance claims vary across pages between 'certified' and 'supports'
- −The USD 25 entry figure comes from a competitor-comparison page, not a rate card
- −Feature depth means admins need training to set up IVR flows and campaigns well
Best suited for: Indian BFSI, healthcare and ed-tech teams running high-volume outbound calling · Support desks that want calling inside Zoho, Freshdesk or LeadSquared · Businesses starting with 3-20 agents that expect to grow
Ozonetel Contact Center at a glance
Analysing Ozonetel Contact Center — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Ozonetel Contact Center features
Researched from Ozonetel Contact Center's official product pages · updated October 2026.
Voice & IVR
- Drag-and-drop IVR with DTMF and voice input
- Skills-based routing
- Callback, barge-in and live transfer
- Click to call
Outbound dialers
- Preview dialer
- Power dialer
- Predictive dialer
- IVR blaster
Digital channels
- WhatsApp Business
- SMS
- Intercom integration
Analytics & quality
- Real-time dashboards and reports
- Conversation analytics
- Automated quality audits
- Voice of customer
AI capabilities
- Voice AI agents and conversational bots
- Agent Assist during live calls
- Knowledge AI for agent answers
- AI-based quality audits and conversation analytics
Ozonetel Contact Center pricing (USD)
SourceEvery edition as published by the vendor · free trial: 7-day free trial. Prices exclude GST unless stated. Full Ozonetel Contact Center pricing breakdown
CloudAgent (entry plans)
From $25/agent/month
Pay as you go, no annual commitment
- Minimum 3 agents
- Free deployment and go-live on most plans
- Inbound, outbound and blended calling
CloudAgent (comparable full plan)
From $45/agent/month
- Power, predictive and preview dialers
- CRM integrations
- • Ozonetel does not publish INR prices; Indian customers get a quote from sales.
- • GST treatment is not stated on the pages reviewed.
- • The ozonetel.com/pricing URL redirected to an internal address when checked, so these figures come from Ozonetel's CloudAgent vs Talkdesk page.
Buying for a team? App Advisor can get you a volume quote and any partner discount available.
Implementing Ozonetel Contact Center
SourceWays to implement
- Free deployment and go-live on most plans
24-48 hours (vendor claim)
- 1Choose numbers and agent seats
- 2Configure IVR and routing
- 3Connect CRM
- 4Go live
Need a certified partner in India to set up Ozonetel Contact Center?Implementation help
Integrations, security & India
Integrations
- Zoho CRM
- Zoho Desk
- Zoho Recruit
- Salesforce
- Zendesk
- Freshdesk
- HubSpot
- Pipedrive
- LeadSquared
- Locobuzz
- Corefactors
- Intercom
- Slack
Security & compliance
- Ozonetel product docs state call recording is PCI DSS and ISO 27001/27018 certified
- Several Ozonetel pages mention SOC 2 Type II for core infrastructure; wording is inconsistent, so request reports
For Indian businesses
- Provides Indian local and toll-free numbers
- Named Indian customers include Redcliffe Labs and the National Health Authority
- CTI connector for LeadSquared, popular with Indian lending and ed-tech sales teams
Support, resources & partner network
Support & learning
- Free deployment and go-live services on most plans
- Developer documentation at docs.ozonetel.com
Trust, compliance & who uses Ozonetel Contact Center
3,500+ businesses
Customers
Is Ozonetel Contact Center the best choice for you?
Best choice if you are…
- Indian BFSI, healthcare and ed-tech teams running high-volume outbound calling
- Support desks that want calling inside Zoho, Freshdesk or LeadSquared
- Businesses starting with 3-20 agents that expect to grow
Look elsewhere if you are…
- Buyers who need a fixed, published price before talking to sales
- Very small teams that only need a virtual number and call forwarding
Still comparing? Get an unbiased shortlist and demos arranged for free.
Sources (5) · updated October 2026
Ozonetel Contact Center screenshots
Ozonetel Contact Center video
Ozonetel X Wellness Forever | How India's Leading Retail Pharmacy Scales Customer Experience
Specifications
- Category
- Contact center & cloud telephony, AI voice agents
- Vendor
- Ozonetel
- Headquarters
- Hyderabad, Telangana
- Founded
- 2007
- Pricing model
- Subscription
- Starting price
- From $25/agent/mo (min 3 agents, USD)
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Small business, SMB, Mid-market
- Made in India
- Yes
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Compare all Ozonetel Contact Center alternatives with pricing →Ozonetel Contact Center — frequently asked questions
What does Ozonetel cost per agent in India?+
Ozonetel does not publish INR prices. Its own comparison page says CloudAgent plans start from USD 25 per agent with a minimum of three agents, and Indian buyers get a rupee quote from sales.
Does Ozonetel include GST in its price?+
The Ozonetel pages reviewed do not mention GST. Ask sales whether the quote is exclusive of 18% GST and whether telephony charges are separate.
Is there an Ozonetel free trial?+
Yes. Ozonetel promotes a 7-day free trial of its cloud contact centre.
What is the minimum number of agents on Ozonetel?+
Ozonetel CloudAgent lets you start with three agents and says it scales to over 1,500.
Does Ozonetel have a predictive dialer?+
Yes. Ozonetel CloudAgent offers preview, power and AI-based predictive dialers plus an IVR blaster for outbound campaigns.
Which CRMs does Ozonetel integrate with?+
Ozonetel lists CTI integrations with Zoho CRM and Desk, Salesforce, Freshdesk, Zendesk, HubSpot, Pipedrive and LeadSquared, and offers an open API for custom systems.
Ozonetel vs Exotel: which is better?+
Both are Indian cloud telephony vendors. Ozonetel is built around a full contact centre with dialers, agent desktops and AI quality tools, so it suits larger call teams; compare quotes on seats and per-minute charges for your volume.
How long does Ozonetel take to set up?+
Ozonetel claims a contact centre can be live in 24 to 48 hours, with free deployment on most plans. Complex IVR and CRM work can take longer.
Is Ozonetel secure and compliant?+
Ozonetel's documentation says call recording is PCI DSS and ISO 27001/27018 certified, and other pages mention SOC 2 Type II. Because the wording varies, request the current certificates before a BFSI or healthcare rollout.
What is Ozonetel Contact Center?+
Ozonetel Contact Center is contact center & cloud telephony by Ozonetel, an Indian company from Hyderabad. Full cloud contact centre.
How much does Ozonetel Contact Center cost?+
Ozonetel publishes: From $25/agent/mo (min 3 agents, USD). Confirm current plans and taxes on the official pricing page.
Does Ozonetel Contact Center offer a free trial or free plan?+
App Advisor's listing records a free trial for Ozonetel Contact Center. Confirm the current trial terms on Ozonetel's official site.
Is Ozonetel Contact Center made in India?+
Yes. Ozonetel Contact Center is built by Ozonetel, headquartered in Hyderabad, Telangana.
Who is Ozonetel Contact Center best suited for?+
Ozonetel Contact Center suits small business, smb, mid-market buyers looking for contact center & cloud telephony with ai voice agents.
What are the best alternatives to Ozonetel Contact Center?+
Popular alternatives in contact center & cloud telephony include Knowlarity SuperReceptionist, MyOperator Contact Center, Tata Tele Smartflo CC. Use App Advisor's compare tool to see them side by side.
How is Ozonetel Contact Center deployed?+
Ozonetel Contact Center is available as a cloud (SaaS) product, with web access.
Guides that mention Ozonetel Contact Center
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About Ozonetel
Ozonetel · Hyderabad, Telangana · Founded 2007 · 4 products in our catalogue · Indian company
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