Balto

by Balto · St. Louis, United States · Since 2017

Real-time agent guidance.

Starting price: On request; Ask for a quote
Free trial / plan: Not advertised
Deployment: Cloud; Web
App Advisor rating: 4.1; transparency & India fit

What is Balto?

Balto is contact center & cloud telephony from Balto, based in St. Louis, United States and has been building software since 2017. Real-time agent guidance.

Contact-centre software runs inbound and outbound calling with IVR, ACD, dialler, recording and agent desktops, increasingly blended with chat and WhatsApp. Cloud telephony providers supply the numbers and minutes; several Indian vendors do both.

Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.

What works well

+Integrations directory on the official site
+States SOC 2, HIPAA, PCI DSS compliance

What to watch out for

−Pricing is not published — expect a sales conversation before you see costs
−No permanently free plan
−Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit

Best suited for: Mid-market · Enterprise

Balto at a glance

Analysing Balto — pricing, features, reviews and alternatives…

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Balto features

As listed on Balto's official website.

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What customers say about Balto

Testimonials published on Balto's own website, selected by the vendor. These are not independent reviews.

“We infused Balto into our ecosystem, and over the last two months we've consistently been in the 93–95% range on quality, and climbed into a 65–70% range on our NPS score.” Source

Balto pricing

Entry price

On request

Quoted per organisation after a discovery call

How Balto charges. Balto prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.

Read from the vendor's official website. Prices change — confirm on balto.ai.

Balto screenshots

Balto video

Customer Story: Redirect Health Consistently Elevating Their Member Experiences With Balto

Specifications

Category: Contact center & cloud telephony
Vendor: Balto
Headquarters: St. Louis, United States
Founded: 2017
Pricing model: Quote-based
Starting price: On request
Deployment: Cloud
Platforms: Web
Best for: Mid-market, Enterprise
Made in India: No

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Balto — frequently asked questions

What is Balto?+

Balto is contact center & cloud telephony by Balto. Real-time agent guidance.

How much does Balto cost?+

Balto is priced on request. Request a demo through App Advisor and we will ask the vendor for a written quote.

Does Balto offer a free trial or free plan?+

Balto does not advertise a free plan; ask the vendor for a trial or a guided demo.

Is Balto made in India?+

No. Balto is developed by Balto in St. Louis, United States.

Who is Balto best suited for?+

Balto suits mid-market, enterprise buyers looking for contact center & cloud telephony.

What are the best alternatives to Balto?+

Popular alternatives in contact center & cloud telephony include Ozonetel Contact Center, Knowlarity SuperReceptionist, MyOperator Contact Center. Use App Advisor's compare tool to see them side by side.

How is Balto deployed?+

Balto is available as a cloud (SaaS) product, with web access.