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Contact center & cloud telephony · Alternatives
Balto is a contact center & cloud telephony product from Balto, St. Louis, priced at On request. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 0 have a free plan, 8 are built in India.
Quick answer
The closest alternatives to Balto are Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit), Tata Tele Smartflo CC (On request), Kaleyra Contact Center (On request), Airtel IQ Contact Center (On request) and Genesys Cloud CX India (On request).
Indian support and GST
Balto is built in United States. 8 alternatives are made in India, where GST, TDS and UPI are usually handled natively and support runs on IST.
Ranked by how closely each product matches Balto's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Balto (current) | On request | No | Web | No | 4.1/5 | — |
| 1 |  Exotel Contact Center | $70 · XPrime plan; Exotel's page does not state the billing unit | No | Web | Yes | 4.4/5 | |
| 2 |  Tata Tele Smartflo CC | On request | No | Web | Yes | 4.5/5 | |
| 3 |  Kaleyra Contact Center | On request | No | Web | No | 4.5/5 | |
| 4 |  Airtel IQ Contact Center | On request | No | Web | Yes | 4.3/5 | |
| 5 |  Genesys Cloud CX India | On request | No | Web | No | 4.3/5 | |
| 6 |  Avaya Experience Platform | On request | No | Web | No | 4.2/5 | |
| 7 |  Enghouse Interactive | On request | No | Web | No | 4.2/5 | |
| 8 |  Content Guru | On request | No | Web | No | 4.2/5 | |
| 9 |  Convoso | On request | No | Web | No | 4.2/5 | |
| 10 |  Sprinklr Service Voice | On request | No | Web | No | 4.2/5 | |
| 11 |  CallMiner | On request | No | Web | No | 4.2/5 | |
| 12 |  HGS | On request | No | Web | Yes | 4.2/5 | |
| 13 |  Calabrio | On request | No | Web | No | 4.1/5 | |
| 14 |  Firstsource | On request | No | Web | Yes | 4.2/5 | |
| 15 |  iEnergizer | On request | No | Web | Yes | 4.2/5 | |
| 16 |  Conneqt | On request | No | Web | Yes | 4.2/5 | |
| 17 |  Playvox | On request | No | Web | No | 4.1/5 | |
| 18 |  Fusion CX | On request | No | Web | Yes | 4.2/5 | |
| 19 |  Aspect (Alvaria) | On request | No | Web | No | 4.1/5 | |
| 20 |  Startek | On request | No | Web | No | 4.1/5 |
Exotel · Bengaluru · Contact center & cloud telephony · 4.4/5
Omnichannel contact centre on Exotel.
$70 · XPrime plan; Exotel's page does not state the billing unit
Quote-based
Compared with Balto
Key features
Tata Tele Business Services · Mumbai · Contact center & cloud telephony · 4.5/5
Cloud contact centre from Tata Tele.
On request
Quote-based
Compared with Balto
Kaleyra · Milan · Contact center & cloud telephony · 4.5/5
CPaaS-based contact centre.
On request
Quote-based
Airtel Business · New Delhi · Contact center & cloud telephony · 4.3/5
Cloud contact centre from Airtel.
On request
Quote-based
Compared with Balto
Genesys · Menlo Park · Contact center & cloud telephony · 4.3/5
Genesys in India.
On request
Quote-based
Avaya · Morristown · Contact center & cloud telephony · 4.2/5
Cloud contact centre.
On request
Quote-based
Enghouse · Markham · Contact center & cloud telephony · 4.2/5
Contact centre solutions.
On request
Quote-based
Content Guru · Bracknell · Contact center & cloud telephony · 4.2/5
Cloud contact centre.
On request
Quote-based
On request
Quote-based
Sprinklr · New York · Contact center & cloud telephony · 4.2/5
Voice in Sprinklr Service.
On request
Quote-based
The closest matches to Balto on App Advisor are Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit), Tata Tele Smartflo CC (On request), Kaleyra Contact Center (On request). They are ranked by how closely their category, pricing model, platforms and target business size match Balto, then by rating. The best choice depends on your team size and budget.
None of the 20 closest alternatives to Balto has a free plan. Most offer a free trial instead, so ask for one before you commit.
Yes. 8 alternatives are built in India, including Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit), Tata Tele Smartflo CC (On request), Airtel IQ Contact Center (On request). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Exotel Contact Center is the closest match to Balto in our catalogue. Key differences: Built in India (Bengaluru). Compare them side by side before you book a demo.
Every product listed sits in contact center & cloud telephony or a category Balto also covers, and Balto's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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