1. SmatBot
SmatBot (ByteQuest) · Hyderabad · Live chat & chatbot software · 4.7/5
Chatbot builder built in Hyderabad.
Free plan
Free plan available
Live chat & chatbot software · Alternatives
Best Engati Chat alternatives in India (2027)
Engati Chat is a live chat & chatbot software product from Engati, Mumbai, priced at Quote · Plan prices on request; WhatsApp fees from Rs 0.16 per conversation with a free plan. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 13 have a free plan, 8 are built in India.
Quick answer
The closest alternatives to Engati Chat are SmatBot (Free plan), Zoho SalesIQ Zobot (Free plan), Chaport (Free plan), Smartsupp (Free plan) and Userlike (Free plan). SmatBot is the top-ranked option with a free plan. Published prices in this list start at ₹1,600/month.
Why businesses look for a Engati Chat alternative
Reported limitation
No plan prices published on the main pricing page; quotes come from sales
Reported limitation
Trial lasts only 7 days and is limited to 5 sandbox contacts
Reported limitation
Agent mobile app is listed for iPhone only, with no Play Store listing found
Engati Chat alternatives compared
Ranked by how closely each product matches Engati Chat's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Engati Chat (current) | Quote · Plan prices on request; WhatsApp fees from Rs 0.16 per conversation | Yes | Web | Yes | 4.7/5 | — |
| 1 | SmatBot | Free plan | Yes | Web | Yes | 4.7/5 | vs Engati Chat |
| 2 |  Zoho SalesIQ Zobot | Free plan | Yes | Web | Yes | 4.6/5 | |
| 3 |  Chaport | Free plan | Yes | Web | No | 4.5/5 | |
| 4 |  Smartsupp | Free plan | Yes | Web | No | 4.5/5 | |
| 5 |  Userlike | Free plan | Yes | Web | No | 4.5/5 | |
| 6 |  IBM watsonx Assistant | Free plan | Yes | Web | No | 4.4/5 | |
| 7 |  JivoChat | Free plan | Yes | Web | No | 4.3/5 | |
| 8 |  Zoho SalesIQ | Free · paid from ₹350/operator/mo · Basic ₹350 billed yearly, ₹500 monthly | Yes | Web | Yes | 4.8/5 | vs Engati Chat |
| 9 |  Freshchat | Free · paid from $19/agent/mo · Growth plan, billed annually | Yes | Web | Yes | 4.8/5 | vs Engati Chat |
| 10 |  LiveChat | ₹1,600/mo | No | Web | No | 4.5/5 | |
| 11 |  Olark | ₹2,400/mo | No | Web | No | 4.4/5 | |
| 12 |  Amazon Lex | Pay as you go | No | Web | No | 4.3/5 | |
| 13 |  WotNot | Free plan | Yes | Web | Yes | 4.4/5 | |
| 14 |  Botsonic by Writesonic | Free plan | Yes | Web | Yes | 4.4/5 | |
| 15 |  MirrorFly | On request | No | Web | Yes | 4.1/5 | |
| 16 |  Awaaz.De | On request | No | Web | Yes | 4.1/5 | |
| 17 |  Dialogflow | Free plan | Yes | Web | No | 4.4/5 | |
| 18 |  Botpress | Free plan | Yes | Web | No | 4.4/5 | |
| 19 |  Drift | On request | No | Web | No | 4.1/5 | |
| 20 |  LiveHelpNow | $39/month (Essential) | No | Web | No | 4/5 |
Top 10 Engati Chat alternatives in detail
2. Zoho SalesIQ Zobot
Zoho Corporation · Chennai · Live chat & chatbot software · 4.6/5
No-code chatbot in SalesIQ.
Free plan
Free plan available
Free plan
Free plan available
4. Smartsupp
Smartsupp · Brno · Live chat & chatbot software · 4.5/5
Live chat with visitor recording.
Free plan
Free plan available
Free plan
Free plan available
6. IBM watsonx Assistant
IBM · Armonk · Live chat & chatbot software · 4.4/5
Enterprise virtual agents.
Free plan
Free plan available
7. JivoChat
JivoChat · Live chat & chatbot software · 4.3/5
Website live chat and messenger inbox with a free plan for up to five agents and proactive invites.
Free plan
Free plan available
8. Zoho SalesIQ
Zoho Corporation · Chennai · Live chat & chatbot software · 4.8/5
Website chat, visitor tracking and chatbots.
Free · paid from ₹350/operator/mo · Basic ₹350 billed yearly, ₹500 monthly
Free plan available
Key features
- Operator chat with routing and transfer
- Canned replies
- File sharing and voice notes
- Chat translation
- Real-time visitor details
9. Freshchat
Freshworks · San Mateo · Live chat & chatbot software · 4.8/5
Messaging and chatbots for support.
Free · paid from $19/agent/mo · Growth plan, billed annually
Free plan available
Key features
- Website and in-app chat widget
- WhatsApp with interactive messages
- Instagram DMs, comments, story replies and mentions
- Facebook, SMS, LINE and Apple Messages for Business
- Email inside the same inbox
₹1,600/mo
Free trial
Compared with Engati Chat
- No free plan, unlike Engati Chat
Key features
- Website chat widget
- Basic widget customization (Starter)
- Full widget customization (Team and above)
- White label widget (Enterprise)
- Track up to 100 visitors (Starter)
Engati Chat alternatives by what you need
Lowest published price
Free Engati Chat alternatives
How to choose a Engati Chat alternative
- Start with channels: if WhatsApp is where customers are, buy a WhatsApp-first tool.
- Test the bot on your actual FAQs; accuracy varies enormously.
- Check pricing on conversations versus seats.
Engati Chat alternatives — FAQs
What is the best alternative to Engati Chat in 2027?+
The closest matches to Engati Chat on App Advisor are SmatBot (Free plan), Zoho SalesIQ Zobot (Free plan), Chaport (Free plan). They are ranked by how closely their category, pricing model, platforms and target business size match Engati Chat, then by rating. The best choice depends on your team size and budget.
Is there a free alternative to Engati Chat?+
Yes. 13 of the 20 alternatives listed have a free plan or are free: SmatBot (Free plan), Zoho SalesIQ Zobot (Free plan), Chaport (Free plan). Free plans usually cap users, records or transactions, so check the limits against your monthly volume.
What is the cheapest alternative to Engati Chat?+
Among alternatives that publish a price, LiveChat starts lowest at ₹1,600/mo. SmatBot also has a free plan. Prices are read from each vendor's website and exclude GST.
Is there an Indian alternative to Engati Chat?+
Yes. 8 alternatives are built in India, including SmatBot (Free plan), Zoho SalesIQ Zobot (Free plan), Zoho SalesIQ (Free · paid from ₹350/operator/mo · Basic ₹350 billed yearly, ₹500 monthly). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Engati Chat vs SmatBot: which is better?+
SmatBot is the closest match to Engati Chat in our catalogue. Compare them side by side before you book a demo.
How were these Engati Chat alternatives chosen?+
Every product listed sits in live chat & chatbot software or a category Engati Chat also covers, and Engati's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
Free shortlist
Not sure which Engati Chat alternative fits?
Tell us your team size and budget and we'll send a shortlist of three.
Related alternatives
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