Live chat & chatbot software · Pricing

Freshchat pricing in India (2027)

Freshchat has 4 published plans. Below is the full price list exactly as Freshworks publishes it, what each plan includes, and the costs people miss when budgeting.

Full Freshchat review

Starting price

Free · paid from $19/agent/mo

Growth plan, billed annually

Free plan / trial

Free plan

Up to 10 agents, plus a 14-day trial of Enterprise

Freshchat price list

Every price below is quoted from Freshworks's official pricing page in US dollars. We never convert or estimate prices.

Plan	Price	Billing	What it adds
Free	$0	Up to 10 agents	Chat widget for web and mobile apps Shared inbox Email connection Roles and permissions 100 campaign contacts a month
Growth	$19/agent/month	Billed annually	Everything in Free Freddy AI Agent with 500 one-time sessions Social media messengers Text messaging Reporting and dashboards
Pro	$49/agent/month	Billed annually	Everything in Growth Multilingual conversations Intelligent routing Multiple SLA policies Custom dashboards and agent availability dashboard
Enterprise	$79/agent/month	Billed annually	Everything in Pro Skill-based routing Audit logs JWT authentication Allowed domains and IP whitelisting

Other Freshchat pricing options

Freddy AI Agent sessions

$49 per 100 sessions

After 500 free one-time sessions; packs expire at end of billing cycle

Freddy AI Copilot

$29/agent/month

Pro and Enterprise only, billed annually

Day passes

$2 / $7 / $12 per pass

Growth / Pro / Enterprise

Connector app tasks

$80 per 5,000 tasks

All paid plans

Campaign contacts

$100/month per 5,000 contacts

Paid plans

Before you budget for Freshchat

Prices are in USD and shown for annual billing; offline payments also follow USD pricing.
Visa, Mastercard, Discover and American Express are accepted; PayPal is not.
No cancellation fees; upgrades are immediate and downgrades apply at the end of the term.
An AI Agent session is one end-user interaction; chats within 24 hours count as one session.

Is Freshchat free?

Yes — Freshchat has a free option. Free plan (Up to 10 agents, plus a 14-day trial of Enterprise). Paid plans add the rest.

Prices change. Confirm the current price on Freshworks's pricing page before you sign.

Freshchat pricing FAQs

What is Freshchat pricing in India in 2027?+

Freshchat has 4 plans: Free at $0, Growth at $19/agent/month, Pro at $49/agent/month, Enterprise at $79/agent/month. Freshworks publishes these prices in US dollars, so your invoice depends on the exchange rate on the billing date.

Is Freshchat free?+

Yes — Freshchat has a free option. Free plan (Up to 10 agents, plus a 14-day trial of Enterprise). Paid plans add the rest.

Does Freshchat have a free trial?+

Yes — 14-day free trial with access to the Enterprise plan; no credit card required. A trial is the cheapest way to test the workflow you actually care about before paying.

What else costs extra on Freshchat?+

Freddy AI Agent sessions ($49 per 100 sessions); Freddy AI Copilot ($29/agent/month); Day passes ($2 / $7 / $12 per pass); Connector app tasks ($80 per 5,000 tasks); Campaign contacts ($100/month per 5,000 contacts). Add these to any budget before you compare it with another product.

How much does Freshchat cost in India?+

Freshchat is priced in US dollars per agent per month on annual billing. Growth is $19, Pro $49 and Enterprise $79. There is also a free plan for up to 10 agents. Usage add-ons are extra, such as $49 per 100 Freddy AI Agent sessions after the first 500, so Indian teams should budget for both seats and bot volume.

Is Freshchat free?+

Yes. Freshchat has a free plan for up to 10 agents that includes the chat widget for websites and mobile apps, a shared inbox, email connection, roles and permissions, and 100 campaign contacts a month. Social messengers, reports and the Freddy AI Agent need the Growth plan or higher, starting at $19 per agent per month billed annually.

Does Freshchat offer a free trial?+

Freshchat offers a 14-day free trial that opens directly on the Enterprise plan, so you can test skill-based routing, audit logs and every channel. No credit card is needed. Freshworks warns you before the trial ends, and if you do not pick a paid plan or the free plan, the account is suspended.

What does Freddy AI cost on Freshchat?+

Freshchat's Growth, Pro and Enterprise plans each include 500 free Freddy AI Agent sessions once per account. Further sessions cost $49 per 100 and expire at the end of the payment cycle. A session covers one customer's bot interactions within 24 hours. Freddy AI Copilot for agents is a separate $29 per agent per month on Pro and Enterprise.

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