RecommendedMade in India
Starts at
₹1,500/mo
Fusion CX
by Fusion CX · Kolkata, West Bengal · Since 2004
CX outsourcing.
Contact center & cloud telephonyMade in India
- Starting price
- On request
- Ask for a quote
- Free trial / plan
- Not advertised
- Deployment
- Cloud
- Web
- App Advisor rating
- 4.2
- transparency & India fit
What is Fusion CX?
Fusion CX is contact center & cloud telephony from Fusion CX, an Indian company headquartered in Kolkata, West Bengal and has been building software since 2004. CX outsourcing.
Contact-centre software runs inbound and outbound calling with IVR, ACD, dialler, recording and agent desktops, increasingly blended with chat and WhatsApp. Cloud telephony providers supply the numbers and minutes; several Indian vendors do both.
Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Because it is built in India, GST, INR pricing and local support hours are native rather than bolted on.
What works well
- +Built in India with GST-ready workflows and local support hours
- +22 years in business — a mature, stable product
What to watch out for
- −Pricing is not published — expect a sales conversation before you see costs
- −No permanently free plan
Best suited for: Mid-market · Enterprise
AI analysis of Fusion CX
Analysing Fusion CX — pricing, features, reviews and alternatives…
Generated by App Advisor's native engine from this listing's verified data — not a paid placement.
Fusion CX features
Category-standard capabilities plus what Fusion CX adds. Verify depth in a demo.
- IVR and ACD routing
- Virtual and toll-free numbers
- Predictive and progressive diallers
- Call recording and QA
- Omnichannel agent desktop
- CRM screen-pop
- Workforce management
- Real-time dashboards
- INR pricing and India-based support
Fusion CX pricing
Entry price
On request
Quoted per organisation after a discovery call
How Fusion CX charges. Fusion CX prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.
Read from the vendor's official website. Prices change — confirm on fusioncx.com.
Specifications
- Category
- Contact center & cloud telephony
- Vendor
- Fusion CX
- Headquarters
- Kolkata, West Bengal
- Founded
- 2004
- Pricing model
- Quote-based
- Starting price
- On request
- Deployment
- Cloud
- Platforms
- Web
- Best for
- Mid-market, Enterprise
- Made in India
- Yes
More software like Fusion CX
Alternatives, the same vendor's other products and India-first picks.
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Fusion CX — frequently asked questions
What is Fusion CX?+
Fusion CX is contact center & cloud telephony by Fusion CX, an Indian company from Kolkata. CX outsourcing.
How much does Fusion CX cost?+
Fusion CX does not publish a price list; pricing is quoted per organisation. Request a demo through App Advisor and we will ask the vendor for a written quote.
Does Fusion CX offer a free trial or free plan?+
Fusion CX does not advertise a free plan; ask the vendor for a trial or a guided demo.
Is Fusion CX made in India?+
Yes. Fusion CX is built by Fusion CX, headquartered in Kolkata, West Bengal.
Who is Fusion CX best suited for?+
Fusion CX suits mid-market, enterprise buyers looking for contact center & cloud telephony.
What are the best alternatives to Fusion CX?+
Popular alternatives in contact center & cloud telephony include Ozonetel Contact Center, Knowlarity SuperReceptionist, MyOperator Contact Center. Use App Advisor's compare tool to see them side by side.
How is Fusion CX deployed?+
Fusion CX is available as a cloud (SaaS) product, with web access.
About Fusion CX
Fusion CX · Kolkata, West Bengal · Founded 2004 · 1 product in our catalogue · Indian company
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