Fusion CX

by Fusion CX · Kolkata, West Bengal · Since 2004

CX outsourcing.

Contact center & cloud telephonyMade in India

Starting price: On request; Ask for a quote
Free trial / plan: Not advertised
Deployment: Cloud; Web
App Advisor rating: 4.2; transparency & India fit

What is Fusion CX?

Fusion CX is contact center & cloud telephony from Fusion CX, an Indian company headquartered in Kolkata, West Bengal and has been building software since 2004. CX outsourcing.

Contact-centre software runs inbound and outbound calling with IVR, ACD, dialler, recording and agent desktops, increasingly blended with chat and WhatsApp. Cloud telephony providers supply the numbers and minutes; several Indian vendors do both.

Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Because it is built in India, GST, INR pricing and local support hours are native rather than bolted on.

What works well

+States HIPAA compliance

What to watch out for

−Pricing is not published — expect a sales conversation before you see costs
−No permanently free plan

Best suited for: Mid-market · Enterprise

Fusion CX at a glance

Analysing Fusion CX — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Fusion CX features

As listed on Fusion CX's official website.

Where
How well
Right Shoring
Multilingual
Omnichannel
Quality Assurance
Work-at-Home Delivery
Customer Engagement
AI QMS
Accent Harmonizer
Sayin.AI
Semantify

What customers say about Fusion CX

Testimonials published on Fusion CX's own website, selected by the vendor. These are not independent reviews.

“Great experience with this BPM services provider. They do the two things that matter most to us. They perform and they communicate. The vendor is a major upgrade professionally from our previous vendors. They are responsive to all of our needs!” Source

“In the three years since our customer care organization began working with Fusion CX, our relationship and footprint has grown. Fusion CX and its leadership team are instrumental in the success of our business by providing world class customer service and driving incremental revenue.” Source

“I have been working with Fusion CX in the USA for over 5 years and have been extremely satisfied with them. Their client relations teams do a great job communicating and are always responsive day or night.” Source

“We have launched over 50 campaigns with the company, they consistently meet or exceed our TPH goals. Most important, the executive team is ethical and principled; I trust them to always safeguard our data.” Source

Fusion CX pricing

Entry price

On request

Quoted per organisation after a discovery call

How Fusion CX charges. Fusion CX prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.

Read from the vendor's official website. Prices change — confirm on fusioncx.com.

Fusion CX screenshots

Specifications

Category: Contact center & cloud telephony
Vendor: Fusion CX
Headquarters: Kolkata, West Bengal
Founded: 2004
Pricing model: Quote-based
Starting price: On request
Deployment: Cloud
Platforms: Web
Best for: Mid-market, Enterprise
Made in India: Yes

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4.5App Advisor rating

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Fusion CX — frequently asked questions

How do I sign up for Fusion CX?+

New accounts are created at https://www.fusioncx.com/get-started/ on Fusion CX's official site.

How much does Fusion CX cost?+

Fusion CX publishes its plans at https://www.fusioncx.com/industries/healthcare/health-plan-services/. Check that page for current prices, as plans change.

Is Fusion CX secure and compliant?+

Fusion CX's official site states HIPAA compliance.

What is Fusion CX?+

Fusion CX is contact center & cloud telephony by Fusion CX, an Indian company from Kolkata. CX outsourcing.

How much does Fusion CX cost?+

Fusion CX is priced on request. Request a demo through App Advisor and we will ask the vendor for a written quote.

Does Fusion CX offer a free trial or free plan?+

Fusion CX does not advertise a free plan; ask the vendor for a trial or a guided demo.

Is Fusion CX made in India?+

Yes. Fusion CX is built by Fusion CX, headquartered in Kolkata, West Bengal.

Who is Fusion CX best suited for?+

Fusion CX suits mid-market, enterprise buyers looking for contact center & cloud telephony.

What are the best alternatives to Fusion CX?+

Popular alternatives in contact center & cloud telephony include Ozonetel Contact Center, Knowlarity SuperReceptionist, MyOperator Contact Center. Use App Advisor's compare tool to see them side by side.

How is Fusion CX deployed?+

Fusion CX is available as a cloud (SaaS) product, with web access.