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Contact center & cloud telephony · Alternatives
Fusion CX is a contact center & cloud telephony product from Fusion CX, Kolkata, priced at On request. We compared 20 alternatives on published price, free plan, platforms and made-in-India support: 0 have a free plan, 9 are built in India, and 1 start cheaper or free.
Quick answer
The closest alternatives to Fusion CX are Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit), Tata Tele Smartflo CC (On request), Airtel IQ Contact Center (On request), Kaleyra Contact Center (On request) and HGS (On request). Published prices in this list start at ₹1,500/month.
The price isn't published
Fusion CX quotes Fusion CX per organisation. 1 of the 20 alternatives below publish a starting price, so you can budget before a sales call.
Ranked by how closely each product matches Fusion CX's category, pricing model, platforms and business size, then by rating. Prices exclude GST.
| # | Software | Starting price | Free plan | Platforms | Made in India | Rating | Compare |
|---|---|---|---|---|---|---|---|
| — | Fusion CX (current) | On request | No | Web | Yes | 4.2/5 | — |
| 1 |  Exotel Contact Center | $70 · XPrime plan; Exotel's page does not state the billing unit | No | Web | Yes | 4.4/5 | |
| 2 |  Tata Tele Smartflo CC | On request | No | Web | Yes | 4.5/5 | |
| 3 |  Airtel IQ Contact Center | On request | No | Web | Yes | 4.3/5 | |
| 4 |  Kaleyra Contact Center | On request | No | Web | No | 4.5/5 | |
| 5 |  HGS | On request | No | Web | Yes | 4.2/5 | |
| 6 |  Firstsource | On request | No | Web | Yes | 4.2/5 | |
| 7 |  iEnergizer | On request | No | Web | Yes | 4.2/5 | |
| 8 |  Conneqt | On request | No | Web | Yes | 4.2/5 | |
| 9 |  Genesys Cloud CX India | On request | No | Web | No | 4.3/5 | |
| 10 |  Avaya Experience Platform | On request | No | Web | No | 4.2/5 | |
| 11 |  HoduCC | On request | No | Web | Yes | 4.1/5 | |
| 12 |  Enghouse Interactive | On request | No | Web | No | 4.2/5 | |
| 13 |  Content Guru | On request | No | Web | No | 4.2/5 | |
| 14 |  Convoso | On request | No | Web | No | 4.2/5 | |
| 15 |  Sprinklr Service Voice | On request | No | Web | No | 4.2/5 | |
| 16 |  CallMiner | On request | No | Web | No | 4.2/5 | |
| 17 |  Calabrio | On request | No | Web | No | 4.1/5 | |
| 18 |  Balto | On request | No | Web | No | 4.1/5 | |
| 19 |  Knowlarity SuperReceptionist | ₹1,500/mo | No | Web | Yes | 4.7/5 | |
| 20 |  Playvox | On request | No | Web | No | 4.1/5 |
Exotel · Bengaluru · Contact center & cloud telephony · 4.4/5
Omnichannel contact centre on Exotel.
$70 · XPrime plan; Exotel's page does not state the billing unit
Quote-based
Key features
Tata Tele Business Services · Mumbai · Contact center & cloud telephony · 4.5/5
Cloud contact centre from Tata Tele.
On request
Quote-based
Airtel Business · New Delhi · Contact center & cloud telephony · 4.3/5
Cloud contact centre from Airtel.
On request
Quote-based
Kaleyra · Milan · Contact center & cloud telephony · 4.5/5
CPaaS-based contact centre.
On request
Quote-based
Hinduja Global Solutions · Bengaluru · Contact center & cloud telephony · 4.2/5
BPO and CX services.
On request
Quote-based
On request
Quote-based
iEnergizer · Noida · Contact center & cloud telephony · 4.2/5
Outsourced contact centre.
On request
Quote-based
Conneqt Business Solutions · Hyderabad · Contact center & cloud telephony · 4.2/5
Customer lifecycle BPO.
On request
Quote-based
Genesys · Menlo Park · Contact center & cloud telephony · 4.3/5
Genesys in India.
On request
Quote-based
Avaya · Morristown · Contact center & cloud telephony · 4.2/5
Cloud contact centre.
On request
Quote-based
The closest matches to Fusion CX on App Advisor are Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit), Tata Tele Smartflo CC (On request), Airtel IQ Contact Center (On request). They are ranked by how closely their category, pricing model, platforms and target business size match Fusion CX, then by rating. The best choice depends on your team size and budget.
None of the 20 closest alternatives to Fusion CX has a free plan. Most offer a free trial instead, so ask for one before you commit.
Among alternatives that publish a price, Knowlarity SuperReceptionist starts lowest at ₹1,500/mo. Prices are read from each vendor's website and exclude GST.
Yes. 9 alternatives are built in India, including Exotel Contact Center ($70 · XPrime plan; Exotel's page does not state the billing unit), Tata Tele Smartflo CC (On request), Airtel IQ Contact Center (On request). Indian products usually handle GST, TDS and UPI natively and bill in rupees.
Exotel Contact Center is the closest match to Fusion CX in our catalogue. Compare them side by side before you book a demo.
Every product listed sits in contact center & cloud telephony or a category Fusion CX also covers, and Fusion CX's own products are excluded. Prices, free plans and platforms come from each vendor's official website. App Advisor does not sell any of this software.
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