Google Reviews (Business Profile)

by Google · Mountain View, United States · Since 2014

Free customer reviews on Google.

Starting price: Free
Free trial / plan: Always free; Start without a card
Deployment: Cloud; Web
App Advisor rating: 4.4; transparency & India fit

What is Google Reviews (Business Profile)?

Google Reviews (Business Profile) is survey & customer feedback tools from Google, based in Mountain View, United States and has been building software since 2014. Free customer reviews on Google.

Survey and feedback tools collect NPS, CSAT, employee engagement and market research responses, and route them to the teams who can act. Forms tools overlap here; the distinction is analysis and closed-loop follow-up.

It is completely free to use.

What works well

+Completely free to use
+12 years in business — a mature, stable product

What to watch out for

−Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit

Best suited for: Startup · Small business · SMB

AI analysis of Google Reviews (Business Profile)

Analysing Google Reviews (Business Profile) — pricing, features, reviews and alternatives…

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Google Reviews (Business Profile) features

Category-standard capabilities plus what Google Reviews (Business Profile) adds. Verify depth in a demo.

Survey builder with logic
NPS, CSAT and CES templates
Multi-channel distribution (email, WhatsApp, SMS, QR)
Employee engagement pulses
Text analytics and sentiment
Review generation for Google and marketplaces
Closed-loop ticketing
Dashboards and benchmarks
Free plan to start without a card

Google Reviews (Business Profile) pricing

Entry price

Free

No paid plan required

How Google Reviews (Business Profile) charges. Google Reviews (Business Profile) is free; some free products monetise through add-ons, payments or premium support, so check what stays free at scale.

Read from the vendor's official website. Prices change — confirm on business.google.com.

Specifications

Category: Survey & customer feedback tools
Vendor: Google
Headquarters: Mountain View, United States
Founded: 2014
Pricing model: Free
Starting price: Free
Deployment: Cloud
Platforms: Web
Best for: Startup, Small business, SMB
Made in India: No

₹2,000/mo

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Google Reviews (Business Profile) — frequently asked questions

What is Google Reviews (Business Profile)?+

Google Reviews (Business Profile) is survey & customer feedback tools by Google. Free customer reviews on Google.

How much does Google Reviews (Business Profile) cost?+

Google Reviews (Business Profile) is free to use.

Does Google Reviews (Business Profile) offer a free trial or free plan?+

Yes — Google Reviews (Business Profile) offers a free plan you can start with.

Is Google Reviews (Business Profile) made in India?+

No. Google Reviews (Business Profile) is developed by Google in Mountain View, United States, though it is used by Indian businesses.

Who is Google Reviews (Business Profile) best suited for?+

Google Reviews (Business Profile) suits startup, small business, smb buyers looking for survey & customer feedback tools.

What are the best alternatives to Google Reviews (Business Profile)?+

Popular alternatives in survey & customer feedback tools include Zoho Survey, Google Forms, SurveySparrow. Use App Advisor's compare tool to see them side by side.

How is Google Reviews (Business Profile) deployed?+

Google Reviews (Business Profile) is available as a cloud (SaaS) product, with web access.