Medallia

by Medallia · San Francisco, United States · Since 2001

Enterprise customer and employee experience.

Survey & customer feedback toolsEnterprise ready

Starting price: On request; Ask for a quote
Free trial / plan: Not advertised
Deployment: Cloud; Web
App Advisor rating: 4.3; transparency & India fit

What is Medallia?

Medallia is survey & customer feedback tools from Medallia, based in San Francisco, United States and has been building software since 2001. Enterprise customer and employee experience.

Survey and feedback tools collect NPS, CSAT, employee engagement and market research responses, and route them to the teams who can act. Forms tools overlap here; the distinction is analysis and closed-loop follow-up.

Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size.

What works well

+Developer API documented on the official site
+Integrations directory on the official site
+States ISO 27001 compliance

What to watch out for

−Pricing is not published — expect a sales conversation before you see costs
−No permanently free plan
−Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit

Best suited for: Mid-market · Enterprise

Medallia at a glance

Analysing Medallia — pricing, features, reviews and alternatives…

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Medallia features

As listed on Medallia's official website.

Capture every experience, across every channel
Surface real-time insights with AI-driven analysis
Know where to act—and get the tools to start moving
360-degree view
Every signal
Data from anywhere
AI-powered themes
Root cause analysis
Insights anywhere
Alerts and case management
Admin controls for agility
Smart closed-loop

Medallia pricing

Entry price

On request

Quoted per organisation after a discovery call

How Medallia charges. Medallia prices per organisation based on users, modules and implementation scope. Ask for a quote that includes onboarding, training and annual increases.

Read from the vendor's official website. Prices change — confirm on medallia.com.

Medallia screenshots

Specifications

Category: Survey & customer feedback tools
Vendor: Medallia
Headquarters: San Francisco, United States
Founded: 2001
Pricing model: Quote-based
Starting price: On request
Deployment: Cloud
Platforms: Web
Best for: Mid-market, Enterprise
Made in India: No

Custom quote · Priced by response volume

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Compare all Medallia alternatives with pricing →

Medallia — frequently asked questions

Where is the Medallia login page?+

Medallia's login is at https://help.medallia.com/s/login/?_ga=2.59861293.1805820176.1589199695-1128223274.1586824904, linked from its official website.

How much does Medallia cost?+

Medallia publishes its plans at https://www.medallia.com/pricing/. Check that page for current prices, as plans change.

Is Medallia secure and compliant?+

Medallia's official site states ISO 27001 compliance.

What is Medallia?+

Medallia is survey & customer feedback tools by Medallia. Enterprise customer and employee experience.

How much does Medallia cost?+

Medallia is priced on request. Request a demo through App Advisor and we will ask the vendor for a written quote.

Does Medallia offer a free trial or free plan?+

Medallia does not advertise a free plan; ask the vendor for a trial or a guided demo.

Is Medallia made in India?+

No. Medallia is developed by Medallia in San Francisco, United States.

Who is Medallia best suited for?+

Medallia suits mid-market, enterprise buyers looking for survey & customer feedback tools.

What are the best alternatives to Medallia?+

Popular alternatives in survey & customer feedback tools include Zoho Survey, Google Forms, SurveySparrow. Use App Advisor's compare tool to see them side by side.

How is Medallia deployed?+

Medallia is available as a cloud (SaaS) product, with web access.