Twilio

by Twilio · San Francisco, United States · Since 2008

Programmable SMS, voice, WhatsApp and email APIs.

Starting price: Pay as you go
Free trial / plan: Free trial
Deployment: Cloud; Web
App Advisor rating: 4.4; transparency & India fit

What is Twilio?

Twilio is sms & otp platforms from Twilio, based in San Francisco, United States and has been building software since 2008. Programmable SMS, voice, WhatsApp and email APIs.

SMS platforms send promotional and transactional messages, OTPs and RCS rich messages through Indian telecom routes. DLT registration, template approval and delivery rates matter more than the interface.

Pricing is quoted per organisation, so ask the vendor for a proposal that matches your size. Beyond sms & otp platforms, Twilio also covers whatsapp automation.

What works well

+18 years in business — a mature, stable product
+Covers more than one software category, reducing the number of tools you run

What to watch out for

−No permanently free plan
−Global vendor — check India-specific compliance (GST, TDS) and support hours before you commit

Best suited for: Small business · SMB · Mid-market

AI analysis of Twilio

Analysing Twilio — pricing, features, reviews and alternatives…

Generated by App Advisor's native engine from this listing's verified data — not a paid placement.

Twilio features

Category-standard capabilities plus what Twilio adds. Verify depth in a demo.

DLT header and template management
Transactional and promotional routes
OTP APIs with fallback to voice
RCS business messaging
Delivery reports and analytics
Unicode and vernacular support
Scheduling and personalisation
CRM and ERP integrations

Twilio pricing

Entry price

Pay as you go

Published subscription pricing, taxes extra

How Twilio charges. Plans scale with users or features. Annual billing is usually 15–25% cheaper than monthly, and GST is added on top of listed prices in India.

Read from the vendor's official website. Prices change — confirm on twilio.com.

Specifications

Category: SMS & OTP platforms, WhatsApp automation
Vendor: Twilio
Headquarters: San Francisco, United States
Founded: 2008
Pricing model: Subscription
Starting price: Pay as you go
Deployment: Cloud
Platforms: Web
Best for: Small business, SMB, Mid-market
Made in India: No

Free plan

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Compare all Twilio alternatives with pricing →

Twilio — frequently asked questions

What is Twilio?+

Twilio is sms & otp platforms by Twilio. Programmable SMS, voice, WhatsApp and email APIs.

How much does Twilio cost?+

Twilio does not publish a price list; pricing is quoted per organisation. Request a demo through App Advisor and we will ask the vendor for a written quote.

Does Twilio offer a free trial or free plan?+

Twilio typically offers a free trial before you commit to a paid plan.

Is Twilio made in India?+

No. Twilio is developed by Twilio in San Francisco, United States, though it is used by Indian businesses.

Who is Twilio best suited for?+

Twilio suits small business, smb, mid-market buyers looking for sms & otp platforms with whatsapp automation.

What are the best alternatives to Twilio?+

Popular alternatives in sms & otp platforms include Gupshup, MSG91, Exotel. Use App Advisor's compare tool to see them side by side.

How is Twilio deployed?+

Twilio is available as a cloud (SaaS) product, with web access.